Complaints

This profile includes complaints for Perma Seal USA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Perma Seal USA LLC has 16 locations, listed below.

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• 

  Perma Seal USA LLC

  782 Spirit 40 Park Dr Chesterfield, MO 63005-1122

• 

  Perma Seal USA, LLC

  3365 W Hospital Ave Ste D Chamblee, GA 30341-3455

  
• 

  Perma Seal USA LLC

  Cincinnati BBB 1 E 4th Street, Ste 600 Cincinnati, OH 45202

• 

  Perma Seal USA LLC

  1636 Lee Rd Lithia Springs, GA 30122-3023

• 

  Perma Seal USA LLC

  16855 E US Highway 40 Independence, MO 64055-5330

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Perma Seal treat my deck 4 years ago. Before they treated my deck I had it replaced it. In less than 2 years I started having mold growing on my deck. The 3rd year part of my deck starting falling off. 3 months ago they had someone come out and lake a look at it, and they replaced the back part of my deck, and the side of my deck. Afterwards they told me they would send a crew out to clean and treat my deck. Today, 5/9/23 they came and said they were only going to treat the deck that they were going to replace and not the entire deck. I told them it was included in the warranty that they would replace and treat my deck. I was also told by the person who came out 3 months ago, that they would treat my entire deck. They violated the contract and are not standing by the warranty.

  Business Response

  Date: 05/09/2023

  I have attached a copy of the warranty.  Prior to 2020 we used a different product than we use now and this is the warranty we are honoring for this particular customer.  His install was prior to 2020 so that is why I have attached the warranty stating that we are not responsible for replacing any affected wood. 

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint but sent the wrong pictures earlier today. My complaint is against the product that does not prevent wood from rotting. The company representative said it is due to today's "new lumber" however they continue to sell the product. The repair to my steps was of such workmanship that they are dangerous to use but after months of phone calls and asking for assistance my steps and boards that are rotted on my deck have not been repaired.

  Business Response

  Date: 09/07/2022

  We returned on 8/30/22 to repair the stringer that had twisted and was starting to lay over due to a twist is the lumber that was purchased for the repair. This repair did take a moment to get taken care of due to the company being down to 1 Quality Control unit in the field. As explained to all our customers we are avidly interviewing and attempting to fill this position which will allow us to promptly meet the customers and address their needs. I have not heard from this customer since we were there on 8/30/22.

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/4/2022 I contracted Perma Seal USA to pressure clean and seal the back wood deck at my residence. I wrote a check for $1,165.00 and handed it to their employee, ***** *****, as a required 50% payment deposit.I was informed of a 3-day buyers remorse clause AT THE ****** On 8/5/2022 I emailed Perma Seal USA of my wish to terminate my contract. Their price was ridiculously too high!I proceeded to stop payment at my bank which informed me that my check was already cashed. It has been 2 weeks and I have received no satisfaction from Perma Seal USA.They have been informed verbally and in writing that my wishes were two terminate the contract one day after the signing. The date when the job was supposed to be performed has come and gone without any duties being performed. I would very much appreciate some help on this matter. I am a Senior Citizen on Social Security and am VERY disappointed being treated like this.Please acknowledge the receipt of this correspondence asap. Thank you. *********************** ************************************************ ******************

  Customer Answer

  Date: 08/22/2022

  This company provided me a full refund and resolved this concern to my satisfaction.

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty resolution: Permaseal rep came out on to our house on June 13th to inspect wood decay/rot that has occurred since we had deck sealed in 2018. He stated boards would need to be replaced and he would let office know and they would schedule a date to come replace. We never heard back from them so I called them July 11th. They scheduled us for July 22nd 3-4 pm When that date came, we recieved a call from the person doing the work and asked if he could reschedule to Mon. 25th 8 a.m. since it was so hot, we said yes. Monday came, no one showed up. We left after 9 a.m. to an appt. Never rec'd a call. I called the office at 1:15, girl said he was in the shop and she would let us know if he was coming, never heard back. I called again at 3 pm and was told a different story ( he went to ********) and she would call back, once again never heard from anyone. I waited a week and on 8/1 9:15a.m I called, was transferred to ****** no one answered phone. I called again at 11:12, once again no one answered when transferred. I called back 8/3 at 10 a.m, told ***** in meeting I left a message again for her to call. Never did. I called 8/4 at 9:40 I was told ***** not in until 10 and I can only talk to her. I call again 3:30 and told she had gone home wouldn't be back until monday 8th. I called tues 9th 9:52 a.m and he transferred me to *****, no one answered, I called back, told him no one answered, he said let me check, transferred me again, once again no one answered. Need resolution this is a warranted item.

  Business Response

  Date: 08/19/2022

  ******************* issues were addressed and boards replaced on 8/12/22 by Quality Control. I am a solo person that has many things to attend to and sometimes I am not at my desk to answer each and every phone call that comes in because I am away handling other things within the company. I do return calls and messages as fast as I can and I apologize if this took a little longer then normal. Again the issue was addressed and fixed on 8/12/22.

  Customer Answer

  Date: 08/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************