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Business Profile

Sports Memorabilia

St. Louis Browns Historical Society

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Memorabilia.

Complaints

This profile includes complaints for St. Louis Browns Historical Society's headquarters and its corporate-owned locations. To view all corporate locations, see

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St. Louis Browns Historical Society has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/12/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on March 20, 2023 for three t-shirts, a Gold Membership, and "A Baseball Legacy - Fans Remember the St. Louis Browns" DVD.

      The invoice number is ******* for $183.00.

      I received the t-shirts but not the DVD. I do not know if the membership includes a physical card.

      I sent an email through the website last month explaining I had not received the DVD, but I did not get a response.

      Please help resolved this issue.

      Thanks.

      Business Response

      Date: 06/06/2023

      The St. Louis Browns Historical Society & Fan Club (BHS&FC) had not received any previous emails or notifications from the the disputing party until we received notice from PayPal on May 27, 2023 notifying us that "Your buyer has filed a chargeback with their card issuer for the following reason: Your buyer filed a case on this transaction for the following reason:  The buyer stated that they never received the item.  Until this case is closed, we have put a temporary hold on the transaction amount. The buyer followed up with an email on 6/01. The BBB was picked up from the BHS&FC P.O. box on 6/4.

      The buyer was contacted upon receipt of the PayPal notification by the BHS&FC to inquire about his concern through multiple emails between 5/31 and 6/2. There were no other previous emails found at multiple email addresses associated with the BHS&FC.  The buyer was also made aware that the missing items were mailed on 4/15 and the tracking numbers would be made available. The buyer agreed to look for the delivery and that we would follow up or the BHS&FC would follow up with new items if necessary.

      On 6/6, the BHS&FC received an email from PayPal that the buyer "had a reversal cancelled." Thus it appears this matter is resolved and closed with no negative impacts to the BHS&FC organization status.  Thank you.

      Customer Answer

      Date: 06/09/2023

      Complaint: ********



      I am rejecting this response because: 

      On 6/2, ** ******** told me the materials were mail** out on May 15, two months after the order was placed. 

      I have receiv** the membership materials. 

      I have not receiv** the DVD as of 6/8.  

      When I receive the DVD I will tell the credit card company to pay them.

      I do not know what is going on with their email system, but they seem to lose emails.





      Sincerely,


      **** ********

    St. Louis Browns Historical Society is NOT a BBB Accredited Business.

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