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Business Profile

Surgical Center

Mid America Spine Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Surgical Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had outpatient surgery at this clinic on August 3, 2022. The clinic tried to charge my insurance company over $9,300 for this. My insurance only allowed $807. Since this was “out of network” I was to pay 35% of the $807 equaling $282.46. The doctors office decided to charge me 35% of the requested payment of over $9,300 and forced me to write a check for $3,196.26 on the spot before surgery could be performed. I should have only paid $282.45. Not being a doctor I wasn’t aware of the rates of surgery so never questioned it. However this year I needed the procedure again, only to find I had vastly overpaid last year. I paid a 35% deductible this year of $291. I have been in contact with Mud America Spine Center often, being assured I would be paid the $2,913.81. This was a Billing manager named *****. That was months ago and now they don’t answer their phones. Aetna, my insurance has filed a grievance against them for this crooked practice and in talking to them they actually paid Mid America Spine the $524.55 for last years surgery which was the rest of the $807 of the agreed charge after my supposed $282.45 out of pocket. So not only did Mid America Spine Center vastly overcharge me by $2,913.81 which they still owe me, they also took the $524.55 of the insurances money.
    Please tell me you can help me. I’m on a fixed income on disability and really need this money.

    Business Response

    Date: 11/07/2023

    The overpayment was caught this year.  Mr. ****** was refunded $ 2621.89.  Mr.  ****** was never aware of the refund until we made him aware that he was due a refund. 

Mid America Spine Center is NOT a BBB Accredited Business.

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