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Hot Box Cookies

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hot Box Cookies's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/6/23 at 2:53 PM I made an online order for delivery on hotboxcookies.com, which was to be fulfilled by the **** ***** ** ****, St Charles, MO 63303 store location. The order total was $26.43. Order Number: *****. I received a phone call after submitting my order from the merchant stating they would not have a driver available to make the delivery until 7 PM that night and gave me the option to cancel if it's too late to wait. I opted to cancel and was told by the merchant that my transaction would be cancelled and my money refunded back to my credit card. I've called on three different occasions within the last 12 days of receiving no refund to follow up on the delay. The merchant said each time that they had put in a new system and it was having issues refunding money. In my last phone call on 12/18/23, the owner said they would follow up with the vendor and call me back. She said if they can't get the system to work, they'll have to find another way to refund the money. She had asked if I would like to have the order delivered that day instead of the refund and I declined because the order is no longer needed as that was nearly two weeks ago. She then said if the refund doesn't work she could try to ***** it to me. I don't use *****. It's been over 24 hours and no call back. I have submitted the charge to my credit card company to dispute as well. All I want is my money back for a canceled order I never received.

      Customer Answer

      Date: 12/29/2023

      I have been working with my credit card company to dispute the charges for Complaint #********. The credit card company has credited the amount back to my account and continues to pursue the dispute. Please close out this complaint.
      Thank you,
      ******** ********

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