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Business Profile

Leasing Services

Arrow Residential Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leasing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into 8110 ****** ** *****. I paid $2200 to move in on May 19 2023. The following year May 2024 the company tried raise the rent, I explained to them I could afford the rent to be raised. The leasing agent at the time *****, talked to someone and they said the rent can stay the same for 2 yrs at $1100( I do have the text messages of this) they company never sent me another lease to sign in 2024 so I cont to pay $1184 a month plus $10 to pay rent or$3.99 to pay rent each month. 10/15/2024 the company sent an out 2 options for me after I paid the rent by on 10/01/2024. Option 1- pay $1155 a months plus $84 lease til 05/2024, 2nd option- $1155 a month, + $84 a month for ************** + $75 M2M fee. I gave them a 30day notice on 10/4 . I moved on 11/02/2024. Met leasing agent on 11/04/2024 do the walk thru he said house looked nice. I had 2 messed up blinds they are charging me $200 for. The deadbolt lock did not work that was on the door and I did a work order for the dead bolt lock kwiskicj lock they are charging me $60 they charging me for rent for November when I did not have a lease and I gave them a 30 day notice house in mint condition. Tried to speak to someone because leasing agent stated I will get my deposit back with in 3-5 days the owner will not talk to me uploading picks of house when I moved out and charges they sent me I have this info in a video but cant upload video I need my deposit back I took care of this property no holes in the walls but they are charging me for drywall. I cant believe this is possible!

    Business Response

    Date: 12/17/2024

    We appreciate any opportunity to better our relationship with our residents and hope to address any concerns residents have. Please see our responses to the complaints below. 

    1. Residents claim to have paid $2200 for a deposit.

        Upon review, resident was only charged $1100 for the deposit and paid that upon move in. 

    2. Residents claim that hey were wrongly charged for damages. Upon review, there was nothing out of the ordinary for items charged.

        Residents were given a deposit disposition letter after move out which details charges which include:

        5 blinds for $200, Drywall repairs above normal wear and tear for $100, 1 screen for $20, Deadbolt replacement above normal wear and tear for $60. 

    The disposition letter has been uploaded for review which shows a balance due to us. The main cause of the balance was due to the resident not giving proper notice to vacate as agreed by the lease. Resident only provide 30 days of notice whereas the lease requires residents give 60 days notice. Since resident did not provide the proper notice, November rent was charged. We sincerely apologize for any inconvenience the the move out has caused but do not feel that we have done anything wrong to warrant a complaint. Please feel free to contact us if you think there is anything wrong with what is being stated here. In conclusion, we believe this complaint should be dismissed and not counted against us. 

        

    Customer Answer

    Date: 12/18/2024

    I have attached a copy of the video of the home when I left the property. I did not have a signed lease with the company in the year of 2023. I gave them a 30 day notice due to the fact the company breached the contract. The rent will stay the same for the next 2 years. I will upload text messages also of this agreement they never sent a lease and when I was looking for another place to stay they tried to raise the rent to $1359! I do not accept this company responses. No dry wall was damaged there was on 3 blinds messed up . The lease agent said the house was in good shape when we did the walk thru these people are thieves and liars!

  • Initial Complaint

    Date:02/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying my rent on time while I have been in this house since 2010. In 2021, I was in the hospital. The housing authority came into the house to inspect it, and it didn&#**;t pass. Section 8 stopped paying the rent due to the house not passing inspection in 2021, 2022 and 2023. The landlord called to have some work on the house, but it still didn&#**;t pass inspection. I called my cousin this last year to help fix up the house. It passed inspection in January. They told me I would have to pay $300 to stay in my house. The rental company went to Section 8 and said I owe $900. Section 8 said, "Ms. Williams&#**; rent has never been $300. It is $109." I should be receiving money back instead money back. The owner of the house is now confused, and he thinks I owe $7000. His assistant talked and explained it to him, and she told me he understands now. He now knows it is the housing authority that did not pay him. All this stress is causing health issues for me. They keep threatening me that they will make me move.

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