We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Charter Bus

First Student Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Bus.

Complaints

This profile includes complaints for First Student Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

First Student Transportation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had numerous problems with this company for years. I have lost a job because of them not being on time and constantly changing times without notifying the parents. I have a bus driver that constantly picks with myself and my child. She has even acted like she was gonna hit my truck with the bus one time. She now blocks my truck in with the bus instead of pulling over to the curb to pick up the kids. I have talked to all supervisors and no one is willing to help me with this woman. She continuously makes it known that she has a personal problem with me and my child and the bus company wont even discipline her. I have asked for a corporate number and they refuse to give me a different number or person. The man that is supposedly the corporate guy will not return my calls.

      Business Response

      Date: 12/28/2022

      I am the soon to be former Director of Human Resources representing Apple Bus Company. 

      Apple Bus was wholly purchased by First Student in March of this year. After Dec. 31, 2022, many @applebuscompany.com emails will likely not find their way to the proper person. Please send any and all email communications regarding this matter to ***************************

      Apple Bus has a school bus operation in Amarillo, TX. This complaint came from a parent of one of the students who ride one of the buses in that area. I reached out to the District Manager over our Amarillo operation and he responded as follows:

      The parent reached out to me to complain about her route
      times and that the driver tried to hit her truck. I spoke to her on the phone and told
      her I would investigate her claims and provide a response. We completed the
      investigation and could not validate her complaints.

      We checked her OTP (On Time Percentage) and stop times and they were almost
      perfect. I looked at the video of the day our driver allegedly almost hit her truck,
      and it was false. 

      As you can see, we responded to her complaint, investigated, and found the allegations to be unfounded. Please let me know if anything else is required to close this complaint.

       

      ***** ****



      **** *******

      ***************************

      ***** ********


    First Student Transportation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.