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Business Profile

Apartments

443STOP.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My lease ended August 2024 and they charged me $950 for the next month even though my autopay had been disabled. I called 3 days after this happened and was told that I would be getting a refund in the mail, it has been a month since then and still no sign of it. Since then I've called multiple times a week, each time I'm told that they will ask their boss, but I have never received a call back or the refund check. I live in the same town and have given them my forwarding address multiple times, it should not take over a month to send a check across town.

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The property that I was renting was sold to 443Stop during my lease in 2022. My security deposit of $2100 was transferred to 443Stop. My lease ended June 30th, 2024. The lease (and Missouri law) states that 443Stop is required to provide a list of charges and a refund of whats left within 30 days. On July 30th, August 2nd, August 5th, and August 12th I emailed 443Stop inquiring about this refund and have still not gotten a response. I have left two voicemails with no response. I have had one phone call where I confirmed the email address, which matched the websites email address. I had another phone call on August 6th where I was told that my check was mailed that day, however I never received said check. I live in the same town as this company and it should not take more than a week for this check to get to my house, so I believe the check was not ever sent. In that same phone call, they said they had not sent a refund check because they did not have my address on file. This is not true because I gave them my forwarding address in AppFolio where I paid my rent, and my roommates all sent their forwarding addresses in email. So three times they were given a forwarding address and a check was never sent.

    Business Response

    Date: 08/28/2024

    She has been given her money back and is all taken care of. 

  • Initial Complaint

    Date:01/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They put on my rental history that I failed to pay them when I never signed a lease or rented with them and I want it taken off my record. The property they are referring to I moved out of before they even purchased the property. I moved out due to previous owners not fixing the water lines and other major issues with the property.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My lease ended 09/30/23 with ********. I completed my walk through with the owner of the company. I was supposed to receive my security deposit in the mail 30 days from the day my lease ended. It has now been almost 90 days and I have still not received my security deposit. I was told it was mailed to an outside entity. Which wasn't even the correct company it should have been mailed to. I called that company they have no record of the check and told me they mailed it back to ********. I am requesting my security deposit refunded to me promptly. I have reached out several times and they refuse to respond to me. This is very unprofessional.

  • Initial Complaint

    Date:12/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of an apartment managed by ******* 6 months ago and was just today, informed by a different apartment agency that I was applying to, that ******* is claiming that I still owe a $2000 balance. I was never informed of this despite giving them my forwarding address and all of my contact information. When I asked ******* why they never attempted to contact me I was told "its not their job". Additionally I was never offered a walk thru before moving out and have still not seen an invoice of where all the charges are coming from

443STOP.com is NOT a BBB Accredited Business.

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