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Business Profile

Auto Services

PLSM Customization

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested a car detailing appointment via PLSM website on 4/5/25 around 7pm. The appointment date requested was for 4/11/25 at 9am.I received an email stating your appointment is awaiting review we are reviewing your appointment request please look for a follow up message soon.I did not receive any follow up or confirmation email. I assumed I did not have the appointment due to no confirmation or correspondence. Per guidelines of PLSM booking email.4/7/25 at 7:58am I texted PLSM to cancel my appointment request. This was Monday morning business hours.**** responded asking if I would like to reschedule. I did not wish to reschedule. **** requested the full price of service. Stating it was there cancelation policy.When booking, PLSM website states may be a cancellation fee if cancelled less than a week. Not full price of service. Also the appointment request was never confirmed by PLSM.I did not even have an appointment to cancel. All I had was an appointment request awaiting approval.**** requested I pay the full price of service for an appointment that had never been confirmed and was still awaiting approval. I attempted to explain I would be more than willing to pay a cancellation fee as a courtesy however not the full $400 appointment cost. PLSM then charge my card $200. Im requesting a full refund and review of PLSM business practices. I feel **** attempted to bend their policy to take advantage of the situation for profit.

    Business Response

    Date: 04/28/2025

    I gave her a refund already. She scheduled an unnecessary appointment, violated my policy so I refunded her out of the kindness of my heart.  

PLSM Customization is NOT a BBB Accredited Business.

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