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Business Profile

Bill Paying Services

District Flats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bill Paying Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Documentation of closed out account showing a Zero Balance. Multiple emails, all with differing amounts demanding payment without reasons given. Reportedly, I have been sent to collections.

    Business Response

    Date: 01/13/2025

    Good afternoon,
    This is **** ******, the General Manager at District Flats. I have contacted our collections department regarding the past account for ** ******** for the ***** year. After reviewing the details, I can confirm that this account has been closed out and is no longer in our system.
    Our collections team has verified that ** ********** past account is not included for collections from this year. The ledger indicates that the amount owed has been zeroed out, and the balance currently due on the account is $0.00.
    To ensure everything is correctly documented, a new FMOS will be sent out to ** ******** for confirmation that the account has been properly closed and no amount is due at this time.

District Flats is NOT a BBB Accredited Business.

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