Reviews

This profile includes reviews for Club Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Club Car Wash has 65 locations, listed below.

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  Club Car Wash

  1591 E Prathersville Rd Columbia, MO 65202-9614

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  Club Car Wash

  655 S Broadway Blvd Salina, KS 67401-4311

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  Club Car Wash

  3203 N. Sterling Avenue Peoria, IL 61604

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  Club Car Wash

  1414 Jeffco Blvd Arnold, MO 63010-2161

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  Club Car Wash

  110 Enchanted Pkwy Manchester, MO 63021-5416

Review Details

• Review fromJeffrey W

  Date: 07/25/2025

  1 star
  Weve been a customer since ******************** came to *************. Weve had them hit are car many times with the rubber hose never had anything happen but a scratch. But this time they hit it with the nozzle. It was so hard and loud that it couldnt have been the rubber. I had to get to my dr **** so my husband dropped me off looked at the car and went straight to the manager. The manager who did the damage knew he did it he was so nervous. Contacted them and they called and said no we are not doing anything. And you cant have the video. They hit our car and scraped it to the metal. They have the proof and wont make this right.

• Review fromAnoosh F

  Date: 07/24/2025

  1 star
  Do Not purchase Club Carwash monthly Membership. They will keep charging your credit card no matter if you have already cancelled your monthly membership. I cancelled my membership on 5/14/25, but my renewal date was 5/24/25. I cancelled early because per their contract you are supposed to cancel 7 days prior to renewal date; but these shameless people charged my credit card on 6/24/25. I filed a dispute with my *******, and finally on 7/8/25 my ******* solved this. BUT, club Carwash charged my credit card again on 6/24/25. This time I called the customer service, they made false claim that they will issue a refund for the second charge, but the refund has yet to reflect my credit card account after ONE MONTH. They claim that's my bank's fault, but that's a big fat lie. I have contacted my bank multiple times, and they do not see the refund being initiated from the merchant. I know they are lying because why will refunds from other merchants reflect on my account in less than 24 hours, but for some UNKNOWN reason Club Carwash refund doesn't come through after 30 days?????A bunch of scam artists are working for this company!

• Review fromRiley W

  Date: 07/03/2025

  1 star
  Club Car Wash, is pushing new reduced rates/prices for *************************************************************************************************** QR code which most seniors don't have or understand. I had one 90 day contract and as it was due to expire, i was offered another contract at a different rate, but was told by the clerk in the drive through that she would cancel, contract ********instead that never happened and Club Car Wash billed me for both contracts and would not refund my money. Approximately $48.00 dollars billed on 2 different dates,,,, 6/22/25 & and again on 6/26/25. **************** is a joke and you will get absolutely nothing there. Spoke with *******, Kenzie and was told that ****** was the supervisor and she didn't accept phone calls or returned phone calls.

  Club Car Wash

  Date: 07/21/2025

  Hello, We sincerely apologize for any inconvenience you may have experienced. After further investigation into your account, we discovered that an error at one of our locations resulted in the creation of a duplicate account.We are actively working to resolve this issue and will reach out to you shortly with a solution. In the meantime, if you have any questions or need immediate assistance, please feel free to contact our *************************** at ************.Thank you for your understanding and patience as we work to rectify this situation.

• Review fromDEMARISE B

  Date: 06/24/2025

  1 star
  They been double charging me and won't refund my money. They entered my phone number wrong. Corporate said nobody else but ***** takes phone calls. Had to cancel both of my credit cards. They wouldn't stop charging.

  Club Car Wash

  Date: 06/25/2025

  Hello,
  Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have experienced regarding your membership.
  After reviewing your account, we can confirm that your membership has been successfully canceled, and you will no longer be charged for your monthly subscription. Additionally, we have issued a gift card to cover your previous charges instead of a refund.
  If you believe this information is incorrect or if there’s anything else we can assist you with, please don’t hesitate to contact our Customer Service team at 833-416-9975.
  Thank you

• Review fromMichael J

  Date: 05/21/2025

  1 star
  West car wash ever. They popped my wifes tire and refused to replace it I hope people see this and never go there. Their customer service was just awful put the claim on my wife for nothing she had done.

  Club Car Wash

  Date: 05/23/2025

  *******,This claim was re-reviewed by myself, the Director of Claims, and the claims agent that initially reviewed your claim, and the determination to assist with the tire repair was made. The claims agent sent a follow up email to email on file on 5/22 to proceed with the repair, provide a paid receipt and we would happily reimburse you for the repairs. If you need further assistance, please reach out to our **************** at **************. Thanks, Club Car Wash

• Review fromCatherine K

  Date: 05/08/2025

  1 star
  Cancelling membership with this company has been impossible. And still as of today. 5-8-2025. They are still taking money. And will not refund money after they say it has been cancelled. And be aware, You pay a monthly membership for a wash. But don't receive the wash you paid for. Company is a Big Scam .

  Club Car Wash

  Date: 05/15/2025

  We apologize for any inconvenience you have experienced. I do show an active membership under your name. The membership has been used several times within thepast week, but we do not see any attempts to cancel. We would be happy to assistyou with your account and process any changes that you wouldlike. If you would like to call our ************************** at ************ or email ********************************* one of our representatives can assist you.

• Review fromJennifer B

  Date: 02/27/2025

  1 star
  Do not use Club Car Wash! I visited the ************, IL location for the first time on February 24, 2025. Club carwash refuses to pay for my front hood bulge that was clearly ripped off and found laying in the wash tunnel. They are stating prior damage, because of a slight gap prior to wash. It completely sheered off the metal anchor bracket points where it was bolted on to my hood. They are liable and will find any excuse not to pay for the damage!

  Club Car Wash

  Date: 02/28/2025

  Thank you for reaching out. I apologize you are less than satisfied with the determination of your claim. Please know we take all concerns very seriously, thoroughly investigating each concern. As we discussed on the phone, the piece was not fully attached prior to entering the wash. Coming through the car wash with pre-existing damage, makes it susceptible to further damage from the pressures within the wash.

• Review fromJason B

  Date: 01/22/2025

  1 star
  --DO NOT WASH YOUR ***** COLORADO OR GMC CANYON HERE--First, I want to say, the onsite manager was great and fully understood the issue and filled out the accident report expeditiously. Second, I understand this is a known issue with my specific vehicle make, model, and year. There has been a service bulletin issued by ** for this car wash roof dent issue. The problem is with corporate. After damaging my truck, I immediately, (within 20-min) returned and filled out an accident report. A few days later, I contacted corporate to inquire about the claim. They informed me that they were not going to do anything about the dent as there was a TSB about it. OK, fair enough, but how about a refund or at least a partial refund for the monthly subscription rate of $32.84 that I spent for one $10 wash? That would seem fair and equitable.She forwarded me to the customer service staff where I was told that a supervisor will have to approve that, and she is not here. You will have to call back. So, after 3-calls and many excuses, and 16 days, I am still dealing with this. What happened to doing the right thing instead of hiding behind a shady policy of no refunds. This clearly shows the managements intentions towards their customers. I have been a monthly member of Charlies Car Wash in *********** for years without any issues. Their people are top notch, and their car wash cleans better than Club. I was changing memberships out of convenience. Something closer to home.

• Review fromShirley H

  Date: 12/12/2024

  5 stars
  Love this car wash, the workers are friendly and everything works.

• Review fromHolly T

  Date: 11/05/2024

  1 star
  I loved this company when they were small. They have gotten too large and care little for their service. They scratched my car and did not own up to their responsibility. Support any competitors. They should not be allowed to have such a corner in the market.