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Business Profile

Car Wash

Club Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Reviews

This profile includes reviews for Club Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Club Car Wash has 65 locations, listed below.

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    Customer Review Ratings

    1.31

    Average of 71 Customer Reviews

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    Review Details

    • Riley W

      Date: 07/03/2025

      Riley W

      Date: 07/03/2025

      Club Car Wash, is pushing new reduced rates/prices for *************************************************************************************************** QR code which most seniors don't have or understand. I had one 90 day contract and as it was due to expire, i was offered another contract at a different rate, but was told by the clerk in the drive through that she would cancel, contract ********instead that never happened and Club Car Wash billed me for both contracts and would not refund my money. Approximately $48.00 dollars billed on 2 different dates,,,, 6/22/25 & and again on 6/26/25. **************** is a joke and you will get absolutely nothing there. Spoke with *******, Kenzie and was told that ****** was the supervisor and she didn't accept phone calls or returned phone calls.

      Club Car Wash

      Date: 07/21/2025

      Hello, We sincerely apologize for any inconvenience you may have experienced. After further investigation into your account, we discovered that an error at one of our locations resulted in the creation of a duplicate account.We are actively working to resolve this issue and will reach out to you shortly with a solution. In the meantime, if you have any questions or need immediate assistance, please feel free to contact our *************************** at ************.Thank you for your understanding and patience as we work to rectify this situation.

    • DEMARISE B

      Date: 06/24/2025

      DEMARISE B

      Date: 06/24/2025

      They been double charging me and won't refund my money. They entered my phone number wrong. Corporate said nobody else but ***** takes phone calls. Had to cancel both of my credit cards. They wouldn't stop charging.

      Club Car Wash

      Date: 06/25/2025

      Hello,
      Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have experienced regarding your membership.
      After reviewing your account, we can confirm that your membership has been successfully canceled, and you will no longer be charged for your monthly subscription. Additionally, we have issued a gift card to cover your previous charges instead of a refund.
      If you believe this information is incorrect or if there’s anything else we can assist you with, please don’t hesitate to contact our Customer Service team at 833-416-9975.
      Thank you

    • Michael J

      Date: 05/21/2025

      Michael J

      Date: 05/21/2025

      West car wash ever. They popped my wifes tire and refused to replace it I hope people see this and never go there. Their customer service was just awful put the claim on my wife for nothing she had done.

      Club Car Wash

      Date: 05/23/2025

      *******,This claim was re-reviewed by myself, the Director of Claims, and the claims agent that initially reviewed your claim, and the determination to assist with the tire repair was made. The claims agent sent a follow up email to email on file on 5/22 to proceed with the repair, provide a paid receipt and we would happily reimburse you for the repairs. If you need further assistance, please reach out to our **************** at **************. Thanks, Club Car Wash

    • Catherine K

      Date: 05/08/2025

      Catherine K

      Date: 05/08/2025

      Cancelling membership with this company has been impossible. And still as of today. 5-8-2025. They are still taking money. And will not refund money after they say it has been cancelled. And be aware, You pay a monthly membership for a wash. But don't receive the wash you paid for. Company is a Big Scam .

      Club Car Wash

      Date: 05/15/2025

      We apologize for any inconvenience you have experienced. I do show an active membership under your name. The membership has been used several times within thepast week, but we do not see any attempts to cancel. We would be happy to assistyou with your account and process any changes that you wouldlike. If you would like to call our ************************** at ************ or email ********************************* one of our representatives can assist you.

    • Jennifer B

      Date: 02/27/2025

      Jennifer B

      Date: 02/27/2025

      Do not use Club Car Wash! I visited the ************, IL location for the first time on February 24, 2025. Club carwash refuses to pay for my front hood bulge that was clearly ripped off and found laying in the wash tunnel. They are stating prior damage, because of a slight gap prior to wash. It completely sheered off the metal anchor bracket points where it was bolted on to my hood. They are liable and will find any excuse not to pay for the damage!

      Club Car Wash

      Date: 02/28/2025

      Thank you for reaching out. I apologize you are less than satisfied with the determination of your claim. Please know we take all concerns very seriously, thoroughly investigating each concern. As we discussed on the phone, the piece was not fully attached prior to entering the wash. Coming through the car wash with pre-existing damage, makes it susceptible to further damage from the pressures within the wash.

    • Jason B

      Date: 01/22/2025

      --DO NOT WASH YOUR ***** COLORADO OR GMC CANYON HERE--First, I want to say, the onsite manager was great and fully understood the issue and filled out the accident report expeditiously. Second, I understand this is a known issue with my specific vehicle make, model, and year. There has been a service bulletin issued by ** for this car wash roof dent issue. The problem is with corporate. After damaging my truck, I immediately, (within 20-min) returned and filled out an accident report. A few days later, I contacted corporate to inquire about the claim. They informed me that they were not going to do anything about the dent as there was a TSB about it. OK, fair enough, but how about a refund or at least a partial refund for the monthly subscription rate of $32.84 that I spent for one $10 wash? That would seem fair and equitable.She forwarded me to the customer service staff where I was told that a supervisor will have to approve that, and she is not here. You will have to call back. So, after 3-calls and many excuses, and 16 days, I am still dealing with this. What happened to doing the right thing instead of hiding behind a shady policy of no refunds. This clearly shows the managements intentions towards their customers. I have been a monthly member of Charlies Car Wash in *********** for years without any issues. Their people are top notch, and their car wash cleans better than Club. I was changing memberships out of convenience. Something closer to home.

    • Shirley H

      Date: 12/12/2024

      Love this car wash, the workers are friendly and everything works.

    • Holly T

      Date: 11/05/2024

      I loved this company when they were small. They have gotten too large and care little for their service. They scratched my car and did not own up to their responsibility. Support any competitors. They should not be allowed to have such a corner in the market.

    • George W

      Date: 10/20/2024

      I purchased a membership online and received my email to show to the attendant to get my sticker and wash my car. I arrived at the ******** location and he told me my membership wasn't in the system yet but I could buy a single wash. The email said nothing about needing to wait, only to show it to the attendant. I want a refund, only the customer service says they don't have a refund policy.

    • Michael A

      Date: 10/02/2024

      I purchased a new car and signed up for *************. After a wash during my first month, I noticed a line of paint had been scraped off the edge of the rear bumper with an area of multiple scrapes/scratches below the bumper on my SUV. I notified the attendant and he came and took multiple pictures of the damage and submitted my complaint to the company. I requested to cancel my membership that day, but he said that was not necessary as this does happen, but they can just back the brushes off when I enter the wash to prevent further damage. He said the company would be in touch about my damage claim soon. I received a call about my complaint a week later. After discussion with the representative, she denied my claim as she stated that their brushes were foam and could not cause my damage. I explained this was a new car, and I was certain the damage happened in their car wash. I asked to speak to her supervisor, and was transferred to that persons voicemail. I left a message, but received no call back. I called repeatedly for a few days, and finally connected with the manager. I explained this SUV has a slightly pointed shape in the rear, and I felt that is what led to the damage. I asked what evidence she had to deny my claim and she stated that my claim was denied since their brushes would not damage just the bumper but would damage all sides of the car. I asked to speak to her supervisor, but she said this was my last option for dispute resolution of this matter with Club Car Wash. I requested to view the videos from my visits to the wash and she said the videos are not released outside the company. I requested a refund of my money and immediate cancellation of my subscription. **************** said there would be no refund and their policy was to not cancel for 7 days after verbal notice, so I would also be billed for a 2nd month. I advised I would be filing a complaint with the ************************ in ******. I will not be returning.

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