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Business Profile

Ceramic Tile Contractors

Innovative Tile And More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ceramic Tile Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met ****, owner of Innovative ************ on April 8, 2024, to discuss tile renovation needed to my shower. He later provided a bid totaling $6471.00, which I accepted along with an agreed start date of April 29. Per our agreement, on April 17, I sent **** a check in the amount of $3235.50 for materials needed for the job. __ Through text message, I learned that **** could not make it to the job on the start date of April 8. I received more texts with various reasons why he couldn't make it each following day until May 8 when he finally agreed to reimburse me the deposit money. The texts and excuses continued until May 28, when the date that I am writing this complaint. As of now, I haven't received a ***** back from ****, even though I've offered to go to his location to pick up a check, or to meet him at his bank to settle this. __On another note: ************************, is not a valid address for **** or his company. He has moved from this location.

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