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Business Profile

Cleaning Services

The Cleanest, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, 3/27/24, and the previous 2 weeks as well as last year I have attempted to reach out to The Cleanest to clean my home. They have never answered their phone nor responded to any text messages until I left a negative ****** review ***** texted me immediately and sent me a coupon for a free 4 hour clean and apologized. I took down my review but now they aren't responding again. If you don't have staff you don't have a business quit advertising

    Business Response

    Date: 04/22/2024

    ****, I truly apologize on behalf of not only myself, but on behalf of The Cleanest, LLC as whole. The lack of communication you have received from us is unacceptable! We are working everyday to prevent these sorts of inconveniences for our clients. I am so grateful that you allowed us the opportunity to perform your complimentary clean on 4/12/24 and to reverse the negative impression we originally gave you! We appreciate you immensely! ***** enjoyed both speaking with you and ensuring your home was well taken care of! I greatly appreciate your patience and understanding with myself and The Cleanest, LLC. Thank you so much for allowing us to earn back your trust!

The Cleanest, LLC is BBB Accredited.

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