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Business Profile

Collections Agencies

Hawthorn Recovery Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling me after I have asked to stop and take me off the list. I am on disability and am fighting to get my income back. I have informed that I do not have a source of income right now and wish all calls to cease . A lady by the name of ****** left a voicemail today again. they will not tell me what debt i supposedly owe and have not even contacted me in writing before calling. I also informed them i am not verifying information over the phone. since i am protected by the Americans with disability act and going through hardship times right now I wish for them to stop all contact. if not i will hire an attorney.

    Business Response

    Date: 05/19/2025

    We are in receipt of the complaint submitted today and have investigated the matter thoroughly. Unfortunately, our records do not appear to match the information provided.

    We were hired by our client on 3/27/2025 to contact the consumer regarding a personal business matter for service provided on 12/8/2023.   On 3/28/25, a notice was mailed to the consumer at the address provided by the client and marked Address Correction Requested.  It has not been returned to date and was presumed delivered as addressed.

    On 4/29/25 at 4:57pm our representative,******, called the number included in the complaint the call was unanswered and a message was left by ****** requesting a call back.  Telephone records confirm the call was not returned.  This happened again on 5/7/25 at 1:15pm and 5/19/25 at 3:44pm. 

    Perhaps the consumer has confused us with another company.  We understand the client does use multiple vendors for these matters.

    Based on the information provided by the consumer and without agreeing the statements made in the complaint are accurate, we agree not to contact her again, regarding this particular personal business matter.

    Please feel free to contact me in the event you require additional documentation or information related to this complaint.

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company attempted to get money from the wrong person. I am ***** ******** ***..they addressed this collection letter to ***** *******.

    Business Response

    Date: 12/14/2022

    Thank you for notifying us of the complaint filed.  We have investigated and below are the results of the investigation.

    On December 6th, a medical provider, creditor, placed 6 accounts in bad debt for services between 4/22/22 through 11/7/22 on a minor child.  The subsequent notice sent to Mr. ******* was confirmed as an exact name and address match to the records sent by the creditor. 

    Investigating their notes on the account identifies Mr. ******* received their statements.  He contacted them on 10/27/2022 to verify insurance was properly filed.  The debts were confirmed by the client and no personal payment was made and no payment plan was set up.  The address, telephone number and email address residing on the client system for “***** *******” is associated as the responsible party for the debt and all elements match the information provided in this complaint.
    In addition, we viewed the insurance card scanned into their system and the identifying information shows his name as ***** ******* II and the remaining identifying information also matches the client file..  If there is an issue of identity theft, we would need copies of documentation indicating notifications were made to proper authorities to provide our client, ********** **********.

    The notice our firm mailed Mr. ******* contains instructions in the event the consumer has a dispute with the debt.  To date, we have received no call or correspondence indicating a dispute.  As the debts for a minor child are the responsibility of both parents, we will also request a copy of the outstanding debts to be sent to the mother. 


    Mr. ********* request for no further contact on this matter will be honored, but it will not change the balance due to the client.
    Our firm takes complaints seriously.  Fortunately, we receive very few and this one rang a bell.  During this investigation we identified a similar complaint filed with BBB #******** by Mr. ******* in 2018. 

    Please let me know if you need any further clarification.

    Customer Answer

    Date: 12/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    This in no way means I find factual their assertions. That this business chooses to do business with a discredited organization like ******** is an indicator that they support highly questionable business practices. 

    I will continue ignoring interactions from this collection agency and reporting their unethical cooperation with unethical businesses whenever they threaten harm to my credit rating.

    Sincerely,

    ***** ******* **

Hawthorn Recovery Services is NOT a BBB Accredited Business.

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