We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Colleges and Universities

Columbia College

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colleges and Universities.

Complaints

This profile includes complaints for Columbia College's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Columbia College has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the Collage to try to take some real estate classes around January/Febuary2024 But told admissions that I could not take the classes if I did not get the student aid.I went to the site they provided to fill out application ********* and ********************* for 6 weeks to pass then I called admissions again to see if they had got word from student aid they said no and advised me to apply again so I did but it was already april/may 2024.They said I had already missed the spring semister and told me to set up student account on there website and the had to tell me step by step how to do that as am not computer smart am 61 and never went to collage and so dont know what I was doing without there help.after I made account she told me what to do to sign up for the summer classes and I did .Now I told her that If I did not get the student aid money I could not do the classes as I had no money to pay for the 2 classes I was going to take. She said thats fine we will wait for the aid to come in for your classes.May/ June pasted buy and i never heard back about the aid. So one day I spoke to the person that was to be the class teacher via phone as admissions had given me his name and number to call him that I was in the area of ************* to take the class virtual. His Name was ******* ***** at ************************************************************* ************/ ************ I told him I could not take the classes unless aid was going to pay for the classes and I was waiting on the student aid to give us an answer. We were in June and I let them know by phone that I was no longer interested as so many months had gone by and I could no longer wait to hear back from student aid.Even thought they got me to set up the student account I never went back to that site as i had no reason ****** I get this bill for collect charging me for the classes I never took, they say because I never dropped the classes I was being charged $2337.00 for the classes.That I never took or

      Customer Answer

      Date: 10/23/2024

      The school sent my stuff to a agency that contacted me about payment. might be collections.

       

      Business Response

      Date: 01/21/2025

      Columbia College takes student concerns seriously and is appreciative for the opportunity to respond. While we cannot publish any specific details of this students situation, the College has resolved the billing issue with the student following policy and practice consistent with standard practices in higher education.

      Customer Answer

      Date: 01/22/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       Thank You
      Sincerely,

      ***** *****

    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This college states I owe them money and will not release my official transcripts. My student account clearly states a zero balance. I have been back and forth with them, and they refuse to release. I just want my transcripts at this point.

      Business Response

      Date: 08/19/2022

      Thank
      you very much for bringing this to our attention. The College takes
      student concerns seriously and is appreciative for the opportunity to
      respond.  Although student privacy laws prevent us from discussing
      the specific details of this student’s situation in this forum, as a
      general matter, the College’s policy and practice is to provide transcripts
      to students who do not have an outstanding balance owed to the
      College.  If a student has an outstanding balance owed to the
      College, the student must first satisfy the balance before the transcripts
      will be released.  This approach is consistent with standard
      practices in higher education.  The College
      encourages the former student to contact the College directly to discuss
      outstanding balances, if any, and transcripts. 

    Columbia College is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.