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Business Profile

Commercial Interior Designers

Mid-Missouri Carpet and Tile Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Interior Designers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased carpet that the installer indicated would not work for our home at *************************. We had ordered the carpet but not received delivery. Initially, we were told there would be a restocking fee but it was agree that if we purchased tile instead no restocking fee would be applied. We received a bill indicating our balance was fully paid. We have since interacted on several occasions with the sales associate regarding the possibility of buying other tile and at no point was the restocking fee ever mentioned again. The tile was ordered January 9th, 2025. We are now receiving a bill for $ ******** for an unpaid restocking fee that was never present on any of the other bills after we were guaranteed that this would not be required if the tile was purchased at this store. This balance should be eliminated per the agreement.

    Business Response

    Date: 04/07/2025

    Mr and Mrs ********** I am writing to let you know that the billing you received was in error by our company. The costs that were charged you were internal costs of the return of the carpet by our manufacturer and should not have been passed along to you. I'm sorry if you tried to contact the store and did not get this response as you should of been directed to either *** or myself and we would of quickly have noticed this billing error. Please find attached a receipt showing the account paid in full.  We do value your business and are sorry that this was billed in error if you have any question feel free to reach out to me either by phone ************ or email *********************************************************************************.

     

    ******* *****

     

    Customer Answer

    Date: 04/10/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ***** *********

Mid-Missouri Carpet and Tile Supply is NOT a BBB Accredited Business.

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