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Business Profile

Event Center

Lakeside Ashland

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended a music festival they put on. While the festival itself was great I noticed they were automatically charging a 20% gratuity without any one’s knowledge. They would take your card and physically pressing the 20% tip button for you in their tablet and tell you all was good. When I asked for a receipt one vendor told me “if you’re asking why it’s so high it’s because we were told by the owners to auto charge everyone a minimum 20%”. I even got charged this while purchasing a festival tshirt: yes after tax the $30 displayed tshirt came out to $38.56 with a $6 tip which they also refused to give me a receipt for. This does not seem legal and I actually went to another booth where one guy wasn’t doing this until I noticed they pulled him off that booth and did not allow him to ring up charges anymore like he was in trouble for not following orders. This is a terrible practice and they should just be upfront about prices and extra “tipping” they don’t get consent for.

    Business Response

    Date: 08/24/2023

    I am aware of the frustrations that some customers have with our 20% gratuity charge. We add a 20% gratuity charge to charges at our festivals and select events. We are a cashless venue, so it is only our intent to make it easy to add a gratuity charge to credit cards sales to distribute to our staff members who worked the event. We are working to find a better solution and to make any gratuity charges more transparent. We are happy to refund any service charges if requested and have refunded *** ******* gratutiy charges.

Lakeside Ashland is NOT a BBB Accredited Business.

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