We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grills

Grilla Grills

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grills.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new smoker from Grilla grills and it has a major problem where the grill cant turn off. I have called them and offered to walk through a reset or do anything and they just keep saying they are looking into it. Its coming up on a month with a brand new defective grill and no support from them. Im fine with a new smoker or whatever leads to a fix.

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Description:I purchased a Grilla pellet smoker with a 4-year warranty, and since then, I have experienced recurring ignitor failuresa total of 3 to 4 replacements within a relatively short period of ownership. I followed all of the companys instructions for troubleshooting and replacement, including their surprising recommendation to plug and use the grill into a non-GFCI outlet.That suggestion is not only contrary to the ***************** Code (NEC)which requires GFCI protection for all outdoor outletsbut also potentially dangerous. Its deeply concerning that a manufacturer would advise customers to bypass a critical safety measure in order to avoid ignitor ********** addition to the ongoing hardware issues, my most recent attempt to use the grill failed because the ignitor s**** rusted and fused in place, making it impossible to remove or replace the ignitor again. I contacted Grilla Support and was told to use brute force and even a drill, none of which worked. Since then, Ive sent three follow-up emails in the past monthMarch 17, March 22, and March 28and have received no response whatsoever.This product has been effectively non-functional for extended periods, and Ive done everything a reasonable consumer should do to resolve the issue within the warranty terms. The lack of response and the unsafe guidance provided are unacceptable.?Resolution Requested:I am requesting a replacement Grilla smoker unit, not another ignitor part. This product is not holding up under normal use, and support has been unresponsive despite a valid warranty. If this is not resolved, I intend to escalate this matter to the ********************************** (CPSC) and my state Attorney General, as well as share my experience publicly.?Customer Information:Name: *** ********* Phone: ************ Email: ******************** Address: **************************************************

    Customer Answer

    Date: 04/19/2025

    Hi, You can close this - the business responded back to me and gave me a replacement item.  Thank you!

Grilla Grills is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.