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Business Profile

Gunsmiths

M & L Gunworks Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an AR off-line around September 1, 2023. I put the gun together. I had a piece that I did not have a tool for. I have worked with the company before, and I have a good working relationship with them. I left my gun for him to repair it. He said he had a few health problems and it might take longer than normal. Since September 11, I have not been able to get in contact with him. I have tried calling and leaving voicemails, and I have stopped by the store. His voicemail said he wasn&#**;t taken any new work orders.

    Business Response

    Date: 02/06/2024

    ****** is a good  guy and I have a tremendous amount of respect for him but he may be a little confused.

    Fact: There is a message on the shop phone and one posted on the company website as to the issues of not being open and not doing any work because of health issues. Has been for over 9 months.

    Fact: When ****** came to the shop and ask to complete his AR we had a lengthy discussion about my medical issues and the probability for a lengthy period to finish.

    Fact: I answered a email request 3 weeks ago from ****** explaining my condition has not improved and actually loose the use of my hands and arms completely more often.

    Fact: I further explained in the email and when he dropped it off that I had an appointment with the neurosurgeon on February 5 and would hopefully have answers as to when and if I might get back to normal.

    I am sorry for any confusion but as it stands I have little control as to when I am able to get back to work.

    The gun is not finished. If Tyrese choices to pick up the gun he may send an email direct to: ***********************************  and I will coordinate a time to meet him at the shop.

M & L Gunworks Inc is NOT a BBB Accredited Business.

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