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Business Profile

Hotels

Baymont by Wyndham Columbia, MO

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a room on 10/3/2024 via *******. When I got to the hotel on 10/3, they asked for a cc for incidentals. I turned my keys in early on 10/4, and they charged me room I already paid for. I called and she first said, I didnt turn in my keys but shed check the tape/cameras. I told her the exact time and clothes I was wearing when I checked out. Then she called back and Changed her story to I left my stuff/suitcase in my room. I said impossible as I checked in and out with clothes on my back, and funeral clothes on a hanger. I had absolutely no luggage. I asked if she saw me on the camera footage and she refused to answer. She got snippy and She said to fight the charge with my cc. I tried and they never got back to them and the case was closed by my cc company, keeping both charges on my bill. I then wrote the hotel for a refund providing them with my Expedia charge and showing I was back in **** that night with a charge from my local ******. They now refuse to talk to me and did not refund my money. I am upset that they know they are in the wrong and have stolen from me

    Business Response

    Date: 01/13/2025

    Tell us why here...As the owner of this hotel I have consulted with my general manager who runs this property regarding this complaint. She provided me with the information attached showing that ********** was in fact refunded in the amount of $73.47 on the 05th day of December 2024 on the **** ending in 3445 that was provided for incidental purposes . 

    Customer Answer

    Date: 01/13/2025

    Complaint: 22737079

    I have reviewed the business' response and am rejecting it because:

    there is no refund that has posted yet to my credit card, and I just checked it online. I understand that doesnt mean they didnt do it and it hasnt posted to my account yet, which would be rare since its been awhile since Dec 5th.  However the documentation provided and attached does not show anything about providing a refund/that a refund was given 

    Sincerely,

    ** ******

    Business Response

    Date: 01/21/2025

    With the documents provided it is shown that the return was made on 12/05/2024 to the **** ending in 3445

    Customer Answer

    Date: 01/23/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  The credit just posted to my account today on 1/23/2025. 
     
    Sincerely,

    ** ******

Baymont by Wyndham Columbia, MO is NOT a BBB Accredited Business.

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