Business Profile

Insurance Companies

Shelter Insurance Corp Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Shelter Insurance Corp Office's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

107 total complaints in the last 3 years.
28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/28/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shelters insurance agent ***************************** committed frauds under our insurance plan. He did not ever tell my dad about changes being made to the policy multiple times our insurance was unpaid due to him changing and mixing bank accounts , he removed cars without my dads consent and had cars under our plan that were not authorized
Business Response
Date: 05/30/2024
Sales District Leader ******* researched Ms. ******* concerns and spoke with her recently. **************** advised she intends to seek a different agent.

Ms. ******* family requested multiple policy changes, including multiple payment method changes, as family dynamics changed. We apologize for any potential errors in applying the changes as intended by the customer.

When a customer is on EFT payment method, we request funds (premium payments) from the banking institution provided on the customer-signed Recurring EFT Authorization Form. In instances such as when there are multiple returns in a 12 month period, it is our business practice to move a customer from EFT to PIF (paid in full). When on PIF, we send premium notices to the customer with the amount due (not withdrawn from banking account).

Regarding removal of cars without ***** consent, Agent ***** stated he met with **** to perform policy reviews. The policy changes often resulted in premium changes, each of which the customer received confirming documents. ********************** did not find evidence of ***** adding or removing vehicles without customer knowledge.
We thank **************** for her business and appreciate the opportunity to review her concerns .
Customer Answer
Date: 06/03/2024
Complaint: 21771930

I am rejecting this response because:
we never requested payment changes he is stating what was never agreed on and it seems shelters corp is not investigating properly. As far as removing cars without my dads consent he never did sit down to confirm or review policy . This is all a lie . Representative did reach out but I had to call him to resend me the information of agents but he never sent them until I called . ***** takes Advantage of the elderly and shelters corp should contact us to know our side and not his he has had multiple complaints but no one does nothing and as far as sales agents in **** no one wants to take us as customers

Sincerely,

*******************************
Business Response
Date: 06/04/2024
Shelter acknowledges receipt of your additional comments.
As Shelter's agents are independent contractors, they have the discretion to choose whom they write insurance for.
Initial Complaint
Date:05/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with this Company since 2013... I received a letter May 8th from my bank stating my insurance policy with Shelter has been cancelled... I immediately went to my agent ********************* and he couldn't believe it! He told me he couldn't do anything about it. When I inquired as to why, I found that this company mistakenly has me down for 6 claims, 5 that are NOT mine! I called Headquarters to speak to the Boss of the Underwriter who cancelled my policy, *************************** and she was quite rude to me and told me that the decision stands although I told her I didn't make those claims AT ALL... I made 1 claim in 2022 which they mishandled and denied me! They have NEVER paid me a dime!! I'm very upset over this, because now Insurance Companies won't quote me due to their errors.. I'm filing with the State Insurance Board as well. They have an accident on my auto, which IS NOT mine! What they are doing or did to me was if I called to ask a question about what my insurance covers, they made it a claim!! What the heck! I had one guy come to my house in 2022, he did NOT address my issue.. I called to complain they shrugged me off. For a year I kept complaining about the issue that was not addressed, I called a Supervisor in ********* he sent another guy out, which was even more disturbing as You know they weren't going to address the issue at hand! I want my insurance reinstated as I DID NOT make any claims but 1.. They have claims on my file that DO NOT belong to me.. I'm very upset over this and want it resolved!
Business Response
Date: 05/21/2024
I read the complaint filed by *********************************. I apologize on behalf of Shelter Insurance for any comments ******************** deemed rude and/or unprofessional. Shelter has decided to non-renew Ms.Lapinskys Homeowner policy effective June 14, 2024 due to claim history. On May 3, 2024, a nonrenewal letter was mailed to the insured and the mortgagee. The letter states we are non-renewing the policy because of the claim that occurred on February 23, 2019, June 22,2022 and March 22, 2023. The claims listed were investigated by Shelter and all denied because the policy specifically excluded coverage for the damage resulting from the reported causes of loss. Due to the insureds claim history/frequency within the past 5 years, Shelter will not continue to insure the risk.

Shelter does not have a record of the additional claims mentioned. The claims listed in this response are legitimate claims, therefore our decision remains unchanged. I am sorry my response is not more favorable.
Customer Answer
Date: 05/22/2024
Complaint: 21721089

I am rejecting this response because: I talked to My Agent yesterday and he told Me that any time I called with a question, Shelter rules were to open a claim... I filed ONE claim in 2022, I was denied that claim, which wasn't fully addressed. I complained the next year in 2023 about same issue that wasn't addressed and they turned that down too.. Shelter has 6 claims showing on my account 3 or 4 for my car which they gave 2 people's records on my account, Never did I make an auto claim... They gave a claim for me in 2019 for calling and asking a question about my insurance coverage... This is how this company operates and now I can't get insurance on my home or auto due to their records which are lies.. I've had 2 total adjusters come to my home on 1 claim... I was told by ********************* that anytime I called to ask questions about my policy that Shelter's rule is to make them open a claim... I want this matter straightened out and all those fake claims off my record, including the auto ones.. If ******* has investigated properly or spoke to my agent she would have known... But they decide to let the record stand, my agent ********************* kept apologizing, saying it was Shelter rules to make him open up all those claims... I'm very upset as I paid my bills in full on time for 11 years now! I want this handled properly! I even tried to talk to the new CEO ************************* but no one seemingly knows who he is at the Corporate Office call center..
Very Sad!

Sincerely,

*********************************
Business Response
Date: 05/23/2024
In response to the follow up, our agents are advised to report all claims received. All claims are handling by the ****************** Our agents do not make decisions on whether a claim is paid or not. A review of our records and the **** report indicate there are six claims between the auto and homeowner policies. There are three on the Auto policy and three on the Homeowner. As stated in the initial response, the insured had Homeowner claims that occurred on February 23, 2019, June 22, 2022 and March 22, 2023. The **** report shows all these claims except the 2019 claim because it is over 5 years old.

Regarding the auto claim history, the **** report shows two claims with Shelter. On June 2, 2020 there was a comprehensive claim for a rock that was thrown hitting the hood and windshield. ******************** withdrew this claim because the amount of the damage was less than the deductible. The other claim occurred on July 5, 2022 while ******************** was driving an Enterprise rental vehicle. ******************* was forced off the road and the car rolled down an embankment. This claim was also denied. The last claim occurred with State Farm on August 25, 2023 on the 2016 Mitsubishi. ******************* should discuss the State Farm claim with them.

All claims are submitted to **** whether payments are issued or not. The **** report confirms the total claims within the past 5 years. Underwriting has reviewed the file and the decision remains unchanged. Thank you for the opportunity to respond.
Customer Answer
Date: 05/24/2024
Again!! Had ***************** did her job, she would have KNOWN that there are only 1 claim from Shelter on my part... The auto claims ARE NOT MINE the Enterprise I WAS NOT DRIVING and paid for insurance for the driver who was driving the vehicle, for one, the other auto claim is for my ex husband who had his OWN Shelter insurance and was NOT living in my home PERIOD!! You state there was a claim for 2019, there wasn't I called ********************* to see if I had coverage for my basement, I was told no... No One EVER came to my house PERIOD! AGAIN ********************* told Me that anytime I called Company Policy was He was supposed to open a claim... I have 2 Claims for same problem, because Shelter didn't want to address the issue... I want ALL those Claims OFF MY RECORD... Now, No one will quote me because of Shelters incompetence and errors... This is UNACCEPTABLE... I want it fixed and my insurance reinstated!!
Customer Answer
Date: 05/24/2024
Attached is a copy of Enterprise Insurance that was paid for by Me for additional driver... No ******************* was NOT driving that car or involved in *** accident!! You should do your job and investigate these issues... Also Id like you to provide paperwork and adjusters for all these claims along with my signature on them... I've asked repeatedly for these to be removed!! My agent ********************* told Me he tried talking to You and the Underwriter to get this straightened out and was told that he was to follow the Shelter Rules which is anytime I called He was to open a claim... Unacceptable!! You need to get all those claims off my record ..
Initial Complaint
Date:05/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a total loss claim on a 2007 ***** silverado pickup i wrecked, shelter insurance sent copart to pickup the the vehicle, then sent me papers to sign over the title so it can be sold at the insurance auction, I was told they wouldnt pay out until i signed over the title, that was 2 months ago and i still havent been payed.
Business Response
Date: 05/07/2024
I read the complaint filed by *************************. I am pleased to inform the claim payment was issued to Mr. ******** lienholder on April 28, 2024. The insured vehicle was deemed a total loss. To settle the claim, Shelter had to secure the Letter of Guarantee from the lienholder. Regrettably, there were some delays receiving this information. Payment was issued immediately upon receipt of the okay to pay. I apologize for whatever inconveniences this may have caused ******************.
Initial Complaint
Date:04/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Life Insurance policy I took out for my mother. Policy was cancelled due to my mother's driving record, and money refunded in form of check to my mother when it was my payment method that funded this policy. When reaching out to my agent I was told nothing could be done. My mother is homebound and on oxygen and a ******. She cannot leave the house, *** I was told to tell her to deposit it electronically and have her transfer finds to my account. I don't think this should be the case, it should be refunded to my bank account that it was drafted from. I am a longtime Shelter customer (almost 15 years!) but am now thinking about leaving as a result of this lack of being informed and lack of customer serivce on the part of **********************.
Business Response
Date: 04/29/2024
I read the complaint filed by ***********************. Based on the Life Policy language, the refund was sent to the policy Owner instead of the Payor. The Life application was declined, so the policy was never issued or active. Our records confirmed **************** paid the premium, so Shelter Life will issue the refund payable to her.
Customer Answer
Date: 04/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please advise to how the refund will be sent.

Sincerely,

***********************
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The adjuster told me he figured on buffing my plastic rear glass of my Camaro. The repair shop told me they don't buff plastic glass that there is no way to buff it and so with it being hazy. I called an upholstery shop next and they said they don't buff plastic windows either that it top needs replaced. Claim AT0000003630570-6468338
Business Response
Date: 04/24/2024
I read the complaint filed by *******************************. The insured disagrees with the method of repairs on his vehicle. He has spoken to the adjuster and supervisor regarding these repairs. Shelter wrote the estimate based on the repairs available for the damage. The repair method of buffing and polishing the plastic rear glass is a recognized repair. There are products on the market designed to complete this repair. The shop should contact the adjuster if they determine this repair is not possible. Thank you for the opportunity to respond.
Customer Answer
Date: 04/24/2024
Complaint: 21592565

I am rejecting this response because:
I took the car to xtreme body and paint and they said they can buff the back window that the top needs replaced. The also said the fenders, hood and both rear deck lid pieces need replaced they can only do PDR on the door

Sincerely,

*******************************
Business Response
Date: 04/29/2024
Our claims department is sending another adjuster to inspect ************************ convertible top to determine the extent of the damage. Once the reinspection is completed, Shelter will decide the best method to repair or replace the damage. The insured should contact claims if he has additional questions.
Customer Answer
Date: 05/02/2024
Complaint: 21592565

I am rejecting this response because: I no longer want to communicate with any from the claims department or any other department except for my agent *************************************.

Sincerely,

*******************************
Initial Complaint
Date:04/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This incident happened on March 5, 2024. I filed a claim with the company immediately. I was hit by an individual who is a supposed insured on this insurance. I have spoken with many different individuals from this company, including at least one adjustor. At the time this person told me that I would be sent a link within 15 minutes to submit my photos and get my claim underway. This never happened.I have lost wages due to this accident. I want my car back to the way it was before your insured backed a box truck into my car at a stop sign. I rely on driving to make money. I cannot drive the car and give a safe impression to my passengers with a front end completely smashed up.To resolve this issue I need my car fixed. I'd also like at least 20% of the wages I've lost since the day it happened. I used to make hundreds a week and my income has dropped to 0. I am now late on bills because they are not getting my car fixed so that I can work.
Business Response
Date: 04/08/2024
I read the complaint filed by *********************. I am pleased to inform,our adjuster spoke to ************** on April 5, 2024 and explained the claim process. I offer the following.

Shelter accepted liability for the loss. The claim was referred to an adjuster to handle the property damage portion of the claim. The adjuster assigned to the claim is no longer employed with our company. Based on the claim file, we thought this adjuster had contacted **************. I apologize on behalf of Shelter for any claim delays ************** deemed unacceptable.

On April 2, 2024, another adjuster was assigned to the claim and tried calling **************. However,the number in the file was not accepting calls. Upon receipt of this complaint,our adjuster called the number listed on the complaint. Fortunately, our adjuster was able to speak to ************** to get the claim process started.
Customer Answer
Date: 04/08/2024
Better Business Bureau:

I wanted to say that I did inform Shelter Insurance that my number was going to change. It was ***** himself that I informed the day he said he was going to send a link to my phone within 15 minutes. He knew that my number was changing. I assume from the lack of communication in the file that he decided to leave before updating that in my file. I have reviewed the response made by the business in reference to complaint ID ********, and currently am following the process for for the claim. Thank you for reaching out. I will continue to work with the current adjustor.

********************************************
Initial Complaint
Date:04/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim with Shelter Insurance for damages to my vehicle in February of 2024. It has been 2 months and I have not had transportation or heard from them about the approval to fix the damages. I've paid my premiums monthly as agreed and I'd like for Shelter Insurance to pay for the repairs to my vehicle as agreed.
Business Response
Date: 04/05/2024
I read the complaint filed by ***************************. On February 14,2024, the insured reported he hit a pole in the road on February 4, 2024. Our adjuster spoke to ****************** on February 15, 2024 to discuss what occurred. Prior to the conversation with our adjuster,the insured had already replaced a wheel and tire. This portion of the loss was covered, however the damage was less than the policy deductible. The insured also had engine damage. Our adjuster advised to determine if the damage to the engine was the result of the collision, Shelter was hiring a forensic engineer to inspect the vehicle. The engineer completed the inspection on February 29, 2024 at the ********** dealership.

On April 2, 2024, the insured called customer service requesting a call. That day, the supervisor returned the call and advised she would contact the engineering company to check the status of the report. On April 4, 2024, the engineer report was received and based on the engineers inspection, part of the claim was denied. A partial denial letter was mailed to the insured that day. ***************** should contact the adjuster if he has questions. Thank you for the opportunity to respond.
Initial Complaint
Date:03/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started a policy in January with an agent about 35 minutes from me. I thought everything sounded good and signed up. Now I realize I am stuck on automatic payments each month coming through my checking account. Apparently theres no way to stop the automatic payments unless you cancel the policy, or pay in full. I contacted my agent *********************** and he basically said theres nothing he can do. I contacted support and got the same runaround.This is absolutely ridiculous and I dont even think its legal. Why am I forced to make automatic payments unless I pay in full? This is really messing my checking account because the payment gets pulled regardless if the money is there or not. Its also giving me a lot of stress.
Business Response
Date: 03/21/2024
I read the complaint filed by ****** *****. As he stated, a new application was written in January 2024. Shelter offers the following payment options: Pay-in-full (policy term), Monthly Recurring Credit Card or Monthly Payment Plan which requires automatic monthly withdrawals from the consumers bank account via Electronic Funds Transfer (***). Insureds are given the choice of their preferred method of payment. If *** is selected, the insured is asked which date each month they would prefer the payment withdrawn. The *** is sent to the bank with a request to withdraw the money on or after the selected date. If the payment is not available when requested, the policy is cancelled due to nonpayment of premium. This method is standard in the insurance industry. The insured is not forced to use ***, however, to keep the policy active premium is required. The Monthly Recurring Credit Card payment option was implemented on February 27, 2024. Our agent is willing to discuss which payment method is best for the insured.
Initial Complaint
Date:03/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes this isn't about my insurance company My insurance adjuster not answering or returning any of my calls I've spoke with him one time I've called him at least 12 to 15 times he does not return any calls does not respond in any way at all I had to finally after calling so many times they put me in touch with his supervisor who took care of one of my issues but he said I had to deal directly with this other person the adjuster to finalize and take care of this last issue this guy is not answering or returning my calls it's been 4 months and it's totally unprofessional I pay for a service and to be completely ignored and not have any of my phone calls returned is just bad business and if they do it to me they're doing it to hundreds of other people I'm sure just in the last 3 days I have politely called left messages asking him to please call me back as soon as you have a chance and days have gone by and I call back and I leave another polite message please give me a call and I get absolutely no response from this individual at all I paid my bills on time I'm still paying my bills for a service they are supposed to provide which they are not providing
Business Response
Date: 03/25/2024
I read the complaint filed by *********************. On January 24, 2024, Shelter was notified the insured was hit by a fire truck on December 19, 2023. The vehicle was not drivable, so the insured rented a vehicle. Our adjuster contact ************ the day the loss was reported. The vehicle was declared a total loss. On February 20, 2024, ************ was offered a total loss settlement. The okay to pay from CoPart was required to issue the payment. The okay to pay was received on March 18, 2024 and payment was issued that day. Regarding the rental, the Auto policy limits are $30 per day up to 30 days maximum. Shelter has paid a portion of this limit. Our adjuster needs the rental receipts to consider issuing additional rental payments. The insured should submit the rental invoices for review. I apologize for any messages the insured left that were not returned. ************ should contact the adjuster if he has additional questions.
Initial Complaint
Date:03/15/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shelter is not honoring the auto insurance quote I got from shelterinsurance.com. When I asked to be put in contact with an agent the price he gave me went up a quarter of the original quote. I have a flawless driving record. Everything was done by email so I have a written record of everything. Quote from email, agent "Yes sir, I am waiting for underwriting to return their call. My quote is ***.** for 6 months with what I can see as the same coverage as your quote you obtained on the web. My question to underwriting is why is my rate higher? We only have one rating program so the rate should be the same. I should hear something today" my reply "Ok, thanks, that doesn't make sense, if anything it should have went down. I have a flawless driving record." agent reply "I am in agreement with you. It should not have changed everything is the same the best I can see. I will contact you as soon as I get a response." That was on a Friday, I asked for a update Monday, agent reply "I have been told it has been turned over to technical support. I guess it is a technical issue and not something being typed incorrectly." Asked for another update Thursday with no reply, and again on Friday with no reply. I'm including screenshots of the email. I can forward the email if needed. I would like the original quote honored.
Business Response
Date: 03/25/2024
****************** requested an online quote. Our agent and underwriting reviewed the information provided on the quote. Using the same information, our agents quote was the same as ********************. However, some of the factors such as the mileage and prior tenure entered in the Shelter quote were different. The change in the quote was due to information received on consumer reports not requested when web quotes are submitted. Our agent is communicating with ****************** on this matter. The web quote was confirmed by underwriting.****************** should contact the agent if he has additional questions.
Customer Answer
Date: 03/26/2024
Complaint: 21439020

I am rejecting this response because:
************************* assured me on March 8th the higher quote was with the same information as the web quote. Quote from email "I am in agreement with you. It should not have changed everything is the same the best I can see. I will contact you as soon as I get a response." I made a point to point out I only drive my car a handful of times each year. His response from email "You have it correct. Your auto is rated at the very lowest mileage rating." After I filed a complaint with BBB on March 15th, ************************* sent an email March 21st saying the miles were NOT the same, he said consumer reports is showing I drive my car ****** miles and that is why the quote is higher. I have only put ****** miles on it since I bought it in 2016. I reminded ************************ that he told me I was on the very lowest mileage rating on the 22nd and have yet to hear back. Today is the 26th.

Sincerely,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Shelter Insurance Corp Office is NOT a BBB Accredited Business.