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Business Profile

New Car Dealers

Columbia Honda

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased my car (Honda HR-V in either White Orchid Pearl or Bellanova White paint (Paint Code NH-788P) in October of 2020 certified preowned. In 2023 the paint started to peel off the roof of my car, and I brought it into Honda and they told me that there was a recall on this paint and they could fix it. They said that they would need to hold onto my car for several months to repair it, which didn't work for me because we were moving to Columbia Missouri a month later. They filled out the paper work (attached) so that the case was on file. Then I moved and found the time to bring the car in in May/June of 2024. I brought the car to Honda in Columbia, **, and they referred me to a body shop saying that they would pay for the repair because they don't have the necessary facilities to do the repair themselves.I brought the car into the body shop, they sent a quote for authorization to Honda, and Honda never responded. 6 months later I called in and asked what was going on with the case and they said Honda never responded so I called Honda. Honda said that they send the car over for repair and the body shop does the work and sends an invoice. I called the body shop and they said they don't operate that way and they send a quote for authorization.The warranty has since ended on my car (August 2024) and now Honda is refusing to repair the car saying it's out of warranty.I just want this paint fixed, I don't think that I should be responsible for paying for it as I brought it in during the window and mismanagement between them and the body shop delayed the case until after the warranty window had closed.

    Business Response

    Date: 05/06/2025

    Please be advised that the dealership has worked out this issue with the customer.  They are going to have the vehicle repainted.  Please let us know if you need further information.

  • Initial Complaint

    Date:06/13/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/08/24 I went in to buy a car. I spoke with *************************. I explained I needed my payments as low as possible because I am a student and when in class, I cant work as much as I would like. I was told by ***** the finance guy that my car note was for *****. I signed all the papers I was told he got me a three-year warranty. I thought to myself that it was cheap because the ****** wasnt much more than the Price. Eight days later, I get a notification from the lender stating that they will need to extend my loan. I went to the lending company and ask them if they could explain it to me. They stated that my loan was not for ****** that it was actually for ******. I got my loan papers and started going through them and realized they charged me $6075 for gap insurance and warranties which they did not explain when having me sign the papers, the paperwork showed ****** and not ******. I went in to pick up my title paperwork so I can register my car, and I take the loan paperwork in and state that I want to drop all the warranties and the gap insurance. ***** makes copies of the paperwork I had and told me he would take care of it and it would take a week for the lender to get my paperwork and to get a check . The next day I called and spoke with ***** and he stated that ***** did not know what he was talking about and that I did need to come in and sign paperwork which I immediately did on the same day, which was the 10th day after purchasing the car . ***** stated that it would take 30 days for the lender to get the check for it to come off my principal. It has now been eight weeks and The lender still has not received the check from the car dealership. I called the car dealership and inquired what was taking so long and ***** Nugyne Asked me to email the original paperwork to him and he would check on it for me. I didnt hear back from him, I emailed him again to ask how long it would take. He stated it will *********** to 8 weeks Which I have already waited.

    Business Response

    Date: 06/14/2024

    First, I would like to apologize for the amount of time this has taken to process. This is unacceptable and I understand your frustration. All of the products were cancelled. I have attached a copy of the check that I instructed our team to overnight to the ************ yesterday. I also attached a copy of the ***** tracking number. They should be receiving this check today. Thank you for your patience and I will work to correct this in the future. I do apologize for the inconvenience this has caused. 

    *************************

    General Manager

    ***********************************

     

    Customer Answer

    Date: 06/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2019 Honda pilot and there is a shortage behind the dash board which causes the dash lights and the head lights to go out. I had the vehicle sent to the shop three times from where I purchased it. They can not find the short or the problem. They agreed to switch the vehicle and now the finance person is backing out of the deal because he is sick and there is no one else to take over his position. I have been dealing with this problem for four months now. I would like to switch the vehicle with no money down and my family member is co owner of the vehicle so she can take her kids back and forth to school.

    Business Response

    Date: 11/21/2023

    Our team has been in contact with **************. ********************* is the General Sales Manager at the Dealership. He has taken the lead on communications. Customer bought a 2019 ****** Pathfinder. It had mechanical issues, but we believe those have been resolved at this point. We are working to find a resolution for them with a different vehicle. We are waiting on the bank to return our inquiry. 

Columbia Honda is NOT a BBB Accredited Business.

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