Reviews

Review Details

• Review fromRick W

  Date: 03/20/2025

  1 star
  Recently purchased a vehicle from *** Machens ****. Before purchasing I specifically asked the salesman, ******* *****, if the car had any head gasket issues and was told "no their people go over their cars with a fine tooth and comb". After 3 days I took the car into my mechanic to check over the vehicle. He found the head gasket is about to fail. He also said someone tried to ***** rig the issue by siliconing where it was leaking. So it was a known issue before I purchased the vehicle. I contacted the dealership and spoke to ******* *****, who informed me that *** Machens would offer nothing to resolve the issue, not even a discount on repair. I do not recommend doing business with any *** Machens dealership. As making the sale is more important to them than customer service or standing behind their cars.

• Review fromCrystal Q

  Date: 08/26/2024

  2 stars
  I bought my car April 30 2024 and now its Aug 26 2024 and I still have no title to register my car. I have contacted my salesman ******* **** on multiple occasions since purchasing the vehicle and still no title, nor any accommodations as far as at least an extended temp tag. He has offered to pay any tickets that I may get and the *** late fees that keep accumulating. Although, thats a good gesture, it isnt enough. If I were to get a ticket or my car were get towed, not only would it effect my full coverage insurance but I also wouldnt have proof of ownership to get my car out of a tow yard. I even asked for something typed up stating why I dont have my title so I could show it to the police if I were to get towed or pulled over. He couldnt even get me that either. Ive never been in the situation ever in my life! I shouldve known better back in April when ******* tried to put me in the most filthiest car Ive ever seen besides on television. He claimed it was a new trade in. He then showed me the car I have now which was also dirty but not filthy like the one before. The first car was super trashy, it looked like a hoarders car. It had crayon drawings and food wrappers everywhere. It also had the worst smell! The car I chose which is a ********************************************* It also had stains on the ceiling and other places in the car. He did get the car cleaned after I purchased it but even that was a half a** job, so I brought the car back to him for them to clean it again! If anyone has any answers to what I can do, itll be greatly appreciated. The car runs like a champ which is the only reason Im giving this place a 2 star review but overall, my experience is a 0 star. Ive also contacted my lean holders, DMV, ****************************** and a local cop. No one has the answers besides, contact your dealership which Ive done countless times.