Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22954595
  
  I have reviewed the business' response and am rejecting it because: they are referring to the my service warranty. That is correct, it was mailed to Nissan ******************* I am referring to the *** warranty that was separate from the service warranty.  ****, in the finance department, was supposed to have initiated the cancellation for this in October when it was not used.  This is the warranty I've been communicating with him about for the past 5 months and have a balance due to myself.
  
  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 03/18/2025

  The customer service contract was cancelled on August 13, 2024, with CNA.  Due to this contract being cancelled due to a total loss, the refund was mailed to the customer's lien holder.  The customer's lien holder was ********************** *****************************  The refund was mailed on August 27, 2024.  The refund check cleared the bank on September 16, 2024.  Please let us know if you need any further information.

  Customer Answer

  Date: 04/02/2025

  They acknowledged I was due a refund and assured me I would have it in 2 days. Was contacted on the day I was scheduled to pick up the check and told it was not ready.  5 days later, I was contacted and told the check was ready for pick up. Rather than running it through the cancellation department for the *** warranty, Joe Machens Nissan issued me a check.  

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a 2022 ****** lease and made another lease for a 2024 ****** on 5/27/2024. The financing employee **** didnt close my older account properly and the bank kept charging me the month of june plus the new lease. I have been calling several times to seek my refund since june 06 of this year and the last conversation of last week was that I would receive an email explaining the situation of my old lease and when I would receive the refund which I never received. The employee is really unprofessional and treated these things in a way almost disrespectful. I have always been a Nissan costumer since my first altima in 2019, but I am in a point to return this car and seek another company if this refund is not resolved soon. The lack of communication is very unprofessional and unacceptable, and we are almost 4 months after the first request to have a simple refund.

  Business Response

  Date: 09/17/2024

  We are writing in response to the complaint filed by Ms. ************ The lease on the ****** was paid off in full as part of the trade.  The dealership does not have any additional funds to refund on this matter, as it did not receive any additional payment from Ms. ************ $22,138.00 was paid on the trade to pay the trade off completely.

   

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is I have needed an alternator fo over a year since July 2023..My car has not ran correctly over a year. They tell me the part is on backorder. They called me twice to the dealership because they said the part was in and neither time it was. They still do not have a ETA on my part. I have made every single payment on my vehicle despite it needing a part over a year. I have been dealing with Nissan Consumer Affair with my case manager named *****. She has not come up with a resolution despite my car not running properly for over a year. All of my case is documented and still no resolution. This is not acceptable for me making my payments each month on a car that is in need of an alternator. I would like some resolution immediately including my gas wasted when they called me to the dealership despite the part not being there, some financial compensation, for all the problems I have experienced and the payments I have made on a part that is not functioning.

  Business Response

  Date: 08/20/2024

  Please see attachment for business response.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident. My car was totaled. My insurance agent called Joe Machens and they answered her call. I was owed a warranty refund and the financial representative said that he would make sure that the refund was paid. I have called Joe Machen’s multiple times to check to see if they would follow up on their promise of a warranty refund. They will not answer my calls. I left a voicemail with the financial manager to no avail. I’ve sent a message on ******** and received no response. This has been over a three week period. I am in terrible financial shape following my accident and they are making my life unreasonably hard in order to hold on to what little money I will get from my refund.

  Business Response

  Date: 02/17/2023

  The dealership is willing to help cancel the warranty.  The dealership has a cancellation letter prepared and ready for the customer to sign as soon as they are able to come in.  Once they sign, the warranty will be cancelled.  Please let us know if you need further assistance.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  I am rejecting this response because: I have previously tried to schedule service on the vehicle with Nissan and was refused. The starter has been replaced and a diag has been completed by ******* **************. The code for a cylinder 3 misfire, the previous repair performed by Nissan has returned and has been found to be caused by a coolant leak in cylinder 3. Returning to my previous message, the coolant reservoir was emptying at an alarming pace which I told Tom, the sales manager, as well as the recurring cylinder misfire and was ignored. ******* ******** will tear down the motor to find the cause of the coolant leak in cylinder 3 and I will pursue further remedy when found.
  
  
  
  Sincerely,
  
  Robert Wilsonse relay for around $1500. This makes me suspect that there is a larger electrical issue since spark plugs have misfired, fuses have blown, stop/start has malfunctioned, etc. but I can not get the diagnostic since the VAN WON'T START. The van has less than 6,000 miles since I purchased it and has had repeated issues since the first week of purchase. I will not pay $1500 for a faulty van especially since the dealer we purchased from wouldn't have the courtesy to replace a spark plug. My wife has lupus and sensitivity to sunlight we were elated to find this van as it already had tinted windows and was under 100,000 miles. I am not asking for too much to fix the van we have had for less than three months.

  Business Response

  Date: 09/13/2022

  The dealership took care of his original complaints related to misfires and spark plugs.  The dealership replaced the spark plugs and repaired a connection issue at the ignition coil on the second visit.

  These repairs were all covered at no charge to the customer.

  With respect to the starter, the dealership has not seen the vehicle for this concern.  The vehicle purchase was a **** ******** ******** with 92,177 miles.  The dealership would be happy to take a look at the vehicle in the service department to diagnose the concern with respect to it starting.

  Obviously, a vehicle with 92,177 miles on it at time of purchase, can have issues arise after the date of sale.  The dealership would like to work with the customer to resolve this issue.  We look forward to hearing from you.