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Business Profile

Night Club

Blue Note

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blue Note owns ***************. When we arrived at *************** on August 23, 2022, to see the Wild ******* show, I had a very small purse. I have a very serious respitory condition and anxiety that requires medication that I have to have in case of an emergency. I have a registered disability and I was told that I could not bring my bag inside and I tried to explain that I have to have it because of a medical condition and they would not let me enter with it. I thought that we had parked close enough that if I needed to get to the medication I could get to it. The venue was very crowded and I was assaulted twice by the same gentleman who was ****** drunk of faking it. He touched me inappropriatley and I pushed him with my elbow and told him not to touch me again. We ended up leaving as soon as the set started. I told the staff when we left that I was assaulted and that there was someone inside doing this and they just said okay. I asked if they were going to do anything and they said no. It was not a safe environment. I have sent numerous emails and phone calls to *************** and Blue Note and nobody has responded. I have been asking for a refund of my tickets since we did not stay for the show but this business won&#**;t return my calls and/or emails.

    Business Response

    Date: 10/03/2022

    Our General Manager reached out to this customer today.  We let her know that medications are allowed and we have refunded her for her tickets.

    Customer Answer

    Date: 10/05/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    ************************* with The Blue Note in ********, ******** confirmed via email that he would refund my tickets; I messaged him, as well as Etix, with my home address so that they could mail a check for a full refund for the Wilderado tickets. This email correspondence occurred on 10/3/22 and 10/4/22. 

     

    Thank you!


    Sincerely,

    *****************

Blue Note is NOT a BBB Accredited Business.

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