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Business Profile

Online Retailer

Bluescentric.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item that was not delivered to the right address.. I tried to contact them several times but I received no response . I included the item and the shipping and delivery information.

    Business Response

    Date: 09/12/2024

    Customer already received order. This was an egregious use of the complaint system. This customer inquired about an in-transit order ONCE at 5:45 PM after close of business on Friday, August 30th and filed a complaint less than 24 hours later. The customer did not try to contact us "several times" between their first inquiry Fri, Aug 30 at 5:44?PM, and their filing a complaint the very next day. Our hours of operation are clearly stated in our contact page. 

    We have attached all inquiries from this customer to this response for proof. 

    When back in normal business hours, we responded promptly and professionally, and assured ****************** that his order WAS, in fact, shipped to the correct place, and even provided the shipping manifest. We have provided to the BBB that email copy & manifest. 

    ****************** continued to complain about not receiving the package that was mailed via ***** until we shipped a SECOND product, only after which did he very quickly acknowledge that he already received the first one. 

    Completed tracking for second product is as follows: 9475711201080815450691

    Customer's product was shipped promptly like everyone else's, customer was notified automatically, and the **** delivered package within the promised delivery window. We responded swiftly to every one of their numerous emails during business days we were open. In fact, we went ABOVE AND BEYOND for this customer by sending a second product when we could prove the first had already shipped correctly, and he still complains. 

    We did nothing wrong. None of this was necessary at all. 

    Customer Answer

    Date: 09/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shirt from the company on November 27th 2023. The item was returned via the companies instructions and a confirmation of the tracking showed it delivered on January 2nd 2024. I have still not received a refund. I have emailed and called the company on multiple occasions. I was told that a refund would be issued, however it never was. I am asking for a total refund of $43.85

    Business Response

    Date: 03/12/2024

    This is the first we are hearing of this issue. Thank you for bringing it to our attention. We communicated with this customer Jan 5th on where to send returns.  This location did not receive a return with this tracking on Jan 2nd, or ever. This return must have been mis-delivered, as tracking does indeed seem to indicate delivery. We have had a successful & happy & successful system for checking in exchanges & refunds for fifteen years, and it has worked well for many dozens of customers this year.

    Regardless, as an act of goodwill, we have processed this refund for this customer, and the receipt is attached. 

    As per the terms of our return agreement, customer is entitled to the complete refund of this product, $32.95 for RINGBBGLASS RNatural 2XL. Also as per the terms customer agreed to on checkout, customer is not entitled to a refund of $10.90 that was paid the United ********************* for the **** Priority shipping that this customer selected. Terms can be found in the link below.

    ***********************************************

     

     

    Customer Answer

    Date: 03/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have included documentation that I did try to reach the company on multiple occasions to request the refund despite their response that this was the first request.  

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in ********* and receive emails from Bluescentric and have successfully ordered from this business before.On 2nd July 2023 I placed and order and $214.88 was deducted from my Master Card.I have contacted them through the web page and sent an email on 14th November 2023. I have received no reply hence this complaint.My order number is : ****** My customer number is: *************** in ********* makes it difficult to contact them due to time differences.I would be very grateful for resolution of this matter, probably a refund given that the order has not been fullfilled.With many thanks *************************

    Customer Answer

    Date: 12/22/2023

    I cannot access this new message, but I still have had no reply or received my goods from Bluescentric.
    I am extremely disappointed with the whole process, will not order any goods from *** again.

    Regards,


    Best Regards 
    ******

Bluescentric.com is NOT a BBB Accredited Business.

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