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Business Profile

Optometrist

Mark A. Manary OD

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint: 21462506

    I am rejecting this response because:  The only mistake I made was trusting that your eye exam was correct.  When I tried on the sunglasses I found that they were distorting my vision.  When I took them off I saw double for a minute or so..  I was told by your store personnel that it would take some time to get used to such a large change in script.  Because of that I decided not to switch back and forth from the old and new scripts.  That is why I bought new lens for my regular glasses so that I did not have to switch back and forth.  It took my eyes over a week to get used to your faulty script.  Although my eyes did get used to the script I never felt it was right and the new script of OS Sphere +1.75 proves me right that a mistake was made.


    Sincerely

    ***********************ced to seek legal advise.

    Business Response

    Date: 03/25/2024

    ************,

    I am very sorry to hear about your difficulty with your eyeglass purchase.

    I always strive to provide the best vision at distance and near with subjective testing for your glasses prescription.

    If there is an issue with your new prescription and since it is a subjective test, I am always happy to recheck your prescription up to 60 days after the initial visit at no charge.  However, your exam was on 06/15/23 and your complaint is dated 03/21/24.  I do not sell glasses but most optical shops also offer a return/refund policy within a reasonable amount of time.

    The changes made to your prescription on 06/15/23 did improve your vision in the left eye according to my exam records.

    If you did not think the prescription was correct, as stated in your complaint,  I do not understand why you would purchase additional glasses with that same prescription ($461.24) as stated in your complaint.

    Mark Manary, OD

Mark A. Manary OD is NOT a BBB Accredited Business.

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