Important information
- Customer Complaint:Better Business Bureau has received complaints against Midway USA which allege receiving damaged or inaccurate orders, difficulty obtaining an order, items lost in shipping and difficulty obtaining a refund, and misleading statements on the company's website. The company has addressed all complaints brought to its attention.
Complaints
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23528925
I have reviewed the business' response and am rejecting it because:
The position stated was not clear during the order process. Nowhere was this policy made known to the customer during the purchase process. This customer will no longer support this business and will communicate their experience with fellow members of the sports community who may consider doing business with this company in the future. Customer Service is a hollow slogan for this company.
Sincerely,
**** *******
Business Response
Date: 06/30/2025
June 30, 2025
RE: Complaint ***********; **** *******
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ******** complaint, I was able to determine his order was placed on 06/04/2025. As part of this order, he placed a backorder for the Savior Equipment Folding Shooting Mat **** Dark Earth.
During our online checkout process if a Customer has both in stock and out of stock items, the cart will be split into two. The first section will give a total to ship the product that day, while the second shows future charges. The second section outlines the product total with a second line stating + est. shipping (amount) and Tax. Below this, it also states Charged when products ship. Ships most economical method available with a view details link. Backorder products are excluded from our free shipping promotions.
Customer satisfaction is our #1 goal, but we do point out all backorders will have an additional shipping and tax charge and that those charges will be completed once the order is shipped.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Business Response
Date: 07/07/2025
July 7, 2025
RE: Complaint ***********; **** *******
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ******** complaint, I was able to determine his order was placed on 06/04/2025. As part of this order, he placed a backorder for the Savior Equipment Folding Shooting Mat **** Dark Earth.
During our online checkout process if a Customer has both in stock and out of stock items, the cart will be split into two. The first section will give a total to ship the product that day, while the second shows future charges. The second section outlines the product total with a second line stating + est. shipping (amount) and Tax. Below this, it also states Charged when products ship. Ships most economical method available with a view details link. Backorder products are excluded from our free shipping promotions.
Customer satisfaction is our #1 goal, but we do point out all backorders will have an additional shipping and tax charge and that those charges will be collected once the order is shipped.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My midway usa account was put on hold after i sent back merchandise for a return. Multiple agents have told me that they will no longer accept this return from me and will keep the merchandise and will not refund me either.Business Response
Date: 06/04/2025
June 4, 2025
RE: Complaint ***********; **** ******
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******* claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ******* complaint, I was able to determine he has created at least 5 different accounts to attempt to avoid our policies. Through a review of these accounts I have determined some of these accounts haves a 48%, 65% and 80% return rate and 53%, 100% and 103% adjustment rates.
The following can also be found in our Terms of ****************** reserve the right to modify our Services or to suspend or stop providing all or portions of our Services at any time. You also have the right to stop using our Services at any time and you may terminate these Terms by ceasing use of our Services. We are not responsible for any loss or harm related to your inability to access or use our Services.
Customer satisfaction is our #1 goal, but we are not able to continue to do business with Mr. ****** due to his elevated return and adjustment rates. If we receive any returns, we will send them back.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Initial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution as long as the refund processes successfully. As of this date (6/6/25) I have seen no return credit from MidwayUSA. I recognize that these things may take several days, and am accepting the resolution on the front end as a courtesy to MidwayUSA.
Sincerely,
*********** ********Business Response
Date: 06/04/2025
June 4, 2025
RE: Complaint ***********; *********** ********
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ********* claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ********* complaint, I was able determine his original order was placed on 05/19/2025 for the ***** Wear Men's Westerly Flannel Shirt Sea Pine Large. He later processed a return on our website requesting an exchange for the ***** Wear Men's Westerly Flannel Shirt Sea Pine XL. During that, we quoted him a return shipping charge. Once we received the product back, our team processed the exchange per his request.
Customer satisfaction is our #1 goal, so as a courtesy I have issued Mr. ******** a refund for the cost of return shipping in the amount of $24.42. This was refunded back to the card used on the original order.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23330139
I have reviewed the business' response and am rejecting it because:
Well, ummm, I am rejecting it because not a thing has changed. Sorry.
Sincerely,
****** ******Business Response
Date: 05/16/2025
May 16, 2025
RE: Complaint ***********; ****** ******
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******* claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ******* complaint, I was able determine his original order was placed on 12/14/2024 for the Luminox Navy Seal Magnifying Glass Watch Carbon Compound Case/Rubber Band Black/White/Orange. He claimed it was defective and a return was processed on 01/21/2025 for an exchange for the Luminox ICE-SAR Artic Watch Blue.
Mr. ****** reached back out to us on 05/01/2025 stating his exchanged watch is also defective. At that time, we advised Mr. ****** he could return the replacement for a refund as we did not have a replacement available to send him. We also advised him if he still wanted to keep the watch he would need to work with ******* for a warranty. During the conversation he mentioned he did have the warranty card.
Customer satisfaction is our #1 goal, and we would be happy to offer Mr. ****** a no cost return for a refund. If he would like to keep the watch he will need to work with the Supplier of the product for warranty work.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Business Response
Date: 05/22/2025
May 16, 2025
RE: Complaint ***********; ****** ******
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******* claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ******* complaint, I was able determine his original order was placed on 12/14/2024 for the Luminox Navy Seal Magnifying Glass Watch Carbon Compound Case/Rubber Band Black/White/Orange. He claimed it was defective and a return was processed on 01/21/2025 for an exchange for the Luminox ICE-SAR Artic Watch Blue.
Mr. ****** reached back out to us on 05/01/2025 stating his exchanged watch is also defective. At that time, we advised Mr. ****** he could return the replacement for a refund as we did not have a replacement available to send him. We also advised him if he still wanted to keep the watch he would need to work with ******* for a warranty. During the conversation he mentioned he did have the warranty card.
Customer satisfaction is our #1 goal, and we would be happy to offer Mr. ****** a no cost return for a refund. If he would like to keep the watch he will need to work with the Supplier of the product for warranty work.
****** ********
Customer ************************************************ *********************************************************************************** Email: ************************************Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a product from Midway *** and there was a miscommunication and they sent me the wrong product. They have a clause that says no returns so they wont take the product back and send me the right one unless I pay it. Is there a mistake because they knew what product I wanted, but in making my order, the man had a miscommunication with me and sent. The wrong product they even knew the product I originally wanted because they looked up my original order so I feel that they are wrong and they should send me my product that I originally asked for and take back the one I have here that they sent me without me having to pay for anything, but they refuse to do that, so that is my discrepancy. Its not fair.Business Response
Date: 05/16/2025
May 16, 2025
RE: Complaint ***********; ******* ******
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ************ We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ******* complaint, I was able to determine his original order was placed on 05/02/2025 for the Federal Premium 209 Muzzleloader Primers Box of 100. He reached out to our team on 05/11/2025 and we issued him a full refund for his order back to his card.
Customer satisfaction is our #1 goal, but we have issued ********* a full refund for his original purchase. Currently there is nothing further we can offer.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Initial Complaint
Date:05/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unbelievable what stupid LOSERSt hey are! I tried, OH I TRIED so hard to give them my my $1,200 to buy a gun, but their site ***** ASS! I paid $50 more to buy it from Bud's Gun Shop, they ACTUALLY have a website that will TAKE MY MONEY!!!Business Response
Date: 05/06/2025
May 05, 2025
RE: Complaint ***********; ******* *****
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. *********** We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ***** complaint, I was able determine his original order was placed on 05/02/2025 for the Radian AR-15 Model 1 Upper Receiver Assembly 223 Wylde 10.5" Barrel Flat Dark Earth where it was immediately placed on hold for review due to a system error. It was later discovered we had a pricing discrepancy, and we reached out to Mr. ***** as soon as possible to let him know we were forced to cancel his order.
It is a very unfortunate circumstance, but we do post the information below on every product page of our website:
NOTE: Prices, specifications and availability are subject to change without notice. We reserve the right to correct typographic, photographic and/or descriptive errors.
In addition, we have the below paragraph as part of our Terms of Sale:
We attempt to be as accurate as possible and to eliminate errors on the Site; however, we do not represent or warrant that any product,service, description, photograph, pricing or other information is accurate,complete, reliable, current or error-free. In the event of an error, whether on the Site, in an order confirmation, in processing an order, when delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund.
Customer satisfaction is our #1 goal, but we did make an error on Mr. ***** order and were forced to cancel it in alignment with our company Terms of Sale.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Initial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23279593
I have reviewed the business' response and am rejecting it because:I understand that completely that company policy may dictate an order cancellation, however, no attempt at a remedy or to attempt and amiable resolution was made. I received a call, that call stated that the order was being processed by "quality assurance" and requested that I confirm my order details...which I did. At no point was there any indication that the order would be cancelled until I received the e-mail that was originally attached to this complaint. I categorically reject the notion that if customer satisfaction is of the utmost concern that my sole remedy be order cancellation. Essentially, the content of this response is that I have no recourse to attempt anything resembling a resolution through amicable means. No attempt at reaching a pricing agreement on the Radian upper, or offering a similar product at a discounted price is completely out of the question? Customer retention would seem to be a mutual benefit scenario, yet I see no good-faith gestures towards such.
Sincerely,
******* *****Business Response
Date: 05/09/2025
May 05, 2025
RE: Complaint ***********; ******* *****
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ***** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ***** complaint, I was able determine his original order was placed on 05/02/2025 for the Radian AR-15 Model 1 Upper Receiver Assembly 223 Wylde 10.5" Barrel Flat Dark Earth where it was immediately placed on hold for review due to a system error. It was later discovered we had a pricing discrepancy, and we reached out to Mr. ***** as soon as possible to let him know we were forced to cancel his order.
It is a very unfortunate circumstance, but we do post the information below on every product page of our website:
NOTE: Prices, specifications and availability are subject to change without notice. We reserve the right to correct typographic, photographic and/or descriptive errors.
In addition, we have the below paragraph as part of our Terms of Sale:
We attempt to be as accurate as possible and to eliminate errors on the Site; however, we do not represent or warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on the Site, in an order confirmation, in processing an order, when delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund.
Customer satisfaction is our #1 goal, but we did make an error on Mr. ***** order and were forced to cancel it in alignment with our company Terms of Sale.
****** ********
Customer ************************************************ *******************************************
****************** Email: ************************************Business Response
Date: 05/16/2025
May 16, 2025
RE: Complaint ***********; ******* *****
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. *********** We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ***** complaint, I was able determine his original order was placed on 05/02/2025 for the Radian AR-15 Model 1 Upper Receiver Assembly 223 Wylde 10.5" Barrel Flat Dark Earth where it was immediately placed on hold for review due to a system error. It was later discovered we had a pricing discrepancy, and we reached out to Mr. ***** as soon as possible to let him know we were forced to cancel his order.
It is a very unfortunate circumstance, but we do post the information below on every product page of our website:
NOTE: Prices, specifications and availability are subject to change without notice. We reserve the right to correct typographic, photographic and/or descriptive errors.
In addition, we have the below paragraph as part of our Terms of Sale:
We attempt to be as accurate as possible and to eliminate errors on the Site; however, we do not represent or warrant that any product,service, description, photograph, pricing or other information is accurate,complete, reliable, current or error-free. In the event of an error, whether on the Site, in an order confirmation, in processing an order, when delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund.
Customer satisfaction is our #1 goal, but we did make an error on Mr. ***** order and were forced to cancel it in alignment with our company Terms of Sale.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Customer Answer
Date: 05/16/2025
Complaint: 23279593
I have reviewed the business' response and am rejecting it because:
Just a rewording of their first response. I understand that it is Midways position that a disclaimer on each page absolves them of any possible responsibility for their mistake, but do not share that assertion. The only thing thats changed so far in this complaint is that my opinion of Midway has gone from poor to abysmal.
Sincerely,
******* *****Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23263966
I have reviewed the business' response and am rejecting it because:
Midway makes difficult to check the contents of the package at the FFL dealer prior to taking possession because the product description on Midway's website is incomplete. A full accounting prior to possession was not possible. After receiving the product and being unable to assemble it due to missing hardware, I checked the manufacturer's description and found that mounts were supposed to have been included. Midway has been unwilling to intercede with the manufacturer on our behalf, and I called the manufacturer directly. The manufacturer acknowledged that they do not include the mount as promised on their websites product description. I would expect a retailer to sell from reputable and reliable sources and intercede on their customer's behalf when there is an inconsistency between the product and manufacturer's product description. It is very poor customer service to not attempt to resolve this issue.
Sincerely,
***** ******Business Response
Date: 05/01/2025
April 30, 2025
RE: Complaint ***********; ***** ******
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******* claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ******* complaint, I was able determine his original order was placed on 04/23/2025 for the ** MR762A12 LRP III Semi Automatic Rifle 7.62x51mm **** 16.5" Black Threaded Barrel Anodized Black Frame Flat Dark Earth Pistol Grip with Scope. According to our records, all technical information was correct when this product was purchased and what ********* received is correct. When purchasing a firearm on our website, we do state:
Due to Federal regulations, guns are not returnable.Please inspect your gun thoroughly before transfer. If the gun received at the *** Dealer is incorrect or damaged in shipment, do not take possession of the gun and please contact ***************** After transfer, any warranty or repair work must be coordinated directly with the gun manufacturer.
Customer satisfaction is our #1 goal, but Mr. ****** did not reach out to us about his dissatisfaction with the firearm until he took possession and completed the transfer. Due to federal regulations, we are not able to take this product back.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Business Response
Date: 05/06/2025
May 05, 2025
RE: Complaint ***********; ***** ******
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******* claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ******* complaint, I was able determine his original order was placed on 04/23/2025 for the ** MR762A12 LRP III Semi Automatic Rifle 7.62x51mm **** 16.5" Black Threaded Barrel Anodized Black Frame Flat Dark Earth Pistol Grip with Scope. According to our records, all technical information was correct when this product was purchased and what ********* received is correct. When purchasing a firearm on our website, we do state:
Due to Federal regulations, guns are not returnable.Please inspect your gun thoroughly before transfer. If the gun received at the *** Dealer is incorrect or damaged in shipment, do not take possession of the gun and please contact ***************** After transfer, any warranty or repair work must be coordinated directly with the gun manufacturer.
Customer satisfaction is our #1 goal, but Mr. ****** did not reach out to us about his dissatisfaction with the firearm until he took possession and completed the transfer, and the product was correctly advertised on our website. Due to federal regulations, we are not able to take this product back.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Customer Answer
Date: 05/07/2025
Complaint: 23263966
I have reviewed the business' response and am rejecting it because:
MidwayUSA has repeated their initial response without addressing the complaint that:1) they do not include a full inventory of components on their website yet require the customer to do carry out a full inventory of the contents prior to taking possession
2) the full inventory on the manufacturers website includes sling mounts yet verbally confirmed that they are not provided
3) as the retailer, Midway has a responsibility to ensure their products are obtained from reliable suppliers and help to resolve problems when the products are incomplete from the mfg.
Sincerely,
***** ******Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23215380
I have reviewed the business' response and am rejecting it because:
I did did respond and told them i would like a replacement of the missing bullets. And I have been waiting 2 years for the replacements. I received a back instock notification 3/12/25
Sincerely,
**** ********Business Response
Date: 04/17/2025
April 17, 2025
RE: Complaint ***********; **** ********
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ********* claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ********* complaint, I was able determine his original order was placed on 03/07/2023 which included the Factory Second Match Bullets 338 Caliber (338 Diameter) 285 Grain Polymer Tip Boat Tail Box of 100 (Bulk Packaged). On 04/26/2023 Mr. ******** reached out to our *************************** and reported he was missing some of the bullets from his order. When Mr. ******** reached out to us, we explained we ask all damaged/missing products and packages be reported within 30 days. However, we were willing to grant an exception and asked Mr. ******** if he would prefer, if we issue him a refund for the missing bullets or arrange a return. We did not receive confirmation from Mr. ******* regarding his preference.
Our team did not suggest for him wait for the product to become available again. This order was placed over two years ago, and there is unfortunately nothing further we can offer Mr. ******** as we cannot make any claims on our end.
Customer satisfaction is our #1 goal, but we are not able to further assist Mr. ******** with a claim on his order placed over two years ago.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Business Response
Date: 04/17/2025
April 17, 2025
RE: Complaint ***********; **** ********
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ********* claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ********* complaint, I was able determine his original order was placed on 03/07/2023 which included the Factory Second Match Bullets 338 Caliber (338 Diameter) 285 Grain Polymer Tip Boat Tail Box of 100 (Bulk Packaged). On 04/26/2023 Mr. ******** reached out to our *************************** and reported he was missing some of the bullets from his order. When Mr. ******** reached out to us, we explained we ask all damaged/missing products and packages be reported within 30 days. However, we were willing to grant an exception and asked Mr. ******** if he would prefer,if we issue him a refund for the missing bullets or arrange a return. We did not receive confirmation from Mr. ******* regarding his preference.
Mr. Connells last email to us on 05/01/2023:
I am missing 51bullets, one box had 50 bullets and the second had 99. I have loaded most of them into ammunition already.
Our response to Mr. ******* the same day:
Dear ****,
Thank you for reaching out to us regarding your missing bullets. We can refund you for the 51 missing bullets. Please let us know if this will work for you.
If we can be of further assistance, we are available by live chat and phone 7 days a week from 8:05 AM to 4:30 PM CST or you may email us any time. Please note, we answer emails as quickly as possible, usually within 24 hours.
Thanks for Your Business!
Our team did not suggest for him wait for the product to become available again. This order was placed over two years ago, and there is unfortunately nothing further we can offer Mr. ******** as we cannot make any claims on our end.
Customer satisfaction is our #1 goal, but we are not able to further assist Mr. ******** with a claim on his order placed over two years ago.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************Customer Answer
Date: 04/23/2025
Complaint: 23215380
I have reviewed the business' response and am rejecting it because:
I responded to midway via phone and told them I would like the missing bullets sent to me. They told me they would ship the missing bullets as soon as they came back instock. They have yet to send them.
Sincerely,
**** ********Customer Answer
Date: 05/02/2025
They said i never replied, to the 4/30/23 email. I have the email feom 5/1/23 showing i did.Initial Complaint
Date:04/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving unsolicited Midway USA advertising mailers to my address. I request that no further mailers be sent to my address and that I be removed from all promotional advertisers. Attached is an image of the mailer.Business Response
Date: 04/17/2025
April 17, 2025
RE: Complaint ***********; **** ******
Attention: BBB Dispute Resolution Department
Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ****** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
After researching Mr. ****** complaint, I was able to remove him from our monthly flyer list and he will discontinue receiving them.Please keep in mind these flyers are printed in advance, so he may get some until those have been distributed.
Customer satisfaction is our #1 goal, and we are happy to help Mr. ****** with his request.
****** ********
Customer ************************************************ *************************
******************
Email: ************************************
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