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Business Profile

Storage Units

87 South Mini Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign a contract when the new owner took over the storage unit. I didn’t even know that the ownership had changed until almost a year after. In January 2023, I sent a substantial payment that he didn’t credit my account. I sent a payment in June. He didn’t cash it. When I contacted him in August regarding why he hadn’t, he notified me that he had disposed of all of my belongings the previous spring. He failed to follow state statutes regarding notifications. He referred to a contract that I didn’t sign, he refused to provide me with that contract, he refused to tell me where he disposed of my belongings. And now refuses to return communication.

    Customer Answer

    Date: 03/15/2024

    I need the name, phone number, email and address of the person he sold my storage unit contents to, or if he used a disposal company- their name.

    Customer Answer

    Date: 05/21/2024

    My complaint has been resolved.

    Customer Answer

    Date: 05/21/2024

    From: ********** <*********************>
    Sent: Tuesday, May 21, 2024 3:17 PM
    To: BBB STL <********************************************************>
    Subject: Re: Complaint without resolution
     
    I genuinely thought it was asking if I still needed help. Not if the issue was resolved. 

    I responded Y for yes. Can you please ensure that its not been closed because I contacted you as soon as I received it and realized I had chosen the wrong selection. I have a rare brain disorder and making comments like  encourage consumers to fully read any information before signing/replying to ensure you as the consumer understand the situation at hand. is disrespectful considering that I contacted YOU all as soon as I realized that I misread. No need to be unkind! I realize my mistake. And I contacted you all for help! 

87 South Mini Storage is NOT a BBB Accredited Business.

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