Complaints

This profile includes complaints for StorageMart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  StorageMart

  215 N Stadium Blvd Ste 207 Columbia, MO 65203-1160

• 

  StorageMart

  2310 Paris Rd Columbia, MO 65202-2301

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  StorageMart

  4000 S Providence Rd Columbia, MO 65203-7154

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  StorageMart

  2403 Rangeline St Columbia, MO 65202-4510

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  StorageMart

  10345 Keele St Maple, ON L6A 3Y9

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/29 (Today) I spoke with ********* the assistant manager before I signed their contract after paying something more than $100 on phone credit card, asking her to cancel and get a full refund. ********* said I can review the documents, call her back, push "2" on the phone line to get her with no problem to get my refund (in 3-5 days). I have been calling and calling and only get voicemail. She's not letting me cancel and get a refund.

  Business Response

  Date: 08/01/2022

  We have passed the comments to our Regional Manager. He will address and reach out to the customer for further assistance regarding this matter. Thank you!

• Initial Complaint

  Date:07/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: No Deposit Return - Manhattan Mini Storage: *** *** **** ******* *** ***** ** ***** * **** ******** 
  On March 31,2022 I left my storage unit (Unit 3-2-50). At the time, I asked the manager on duty about my deposit when he didn’t bring it up. He then said it would be returned online.
  
  It’s now July 17, 2022. I haven’t received my deposit.
  
  I called the office and emailed several times. After dozens of calls with no response,
  
  On June 14,2022 I went down to the facility in person. I spoke to ****** who said he sorted out the problem and I’d get a check in a week or a bit later. (I didn’t write the amount but it was approximately $554 )
  
  Sent another letter. Finally received a call from the manager ******* on July 5. She promised to get back to my on July 12. Haven't heard from her..
  
  This is totally irresponsible. In addition to the deposit, I think it only fair that late fees are attached.

  Business Response

  Date: 07/19/2022

  Hello, Upon reviewing the account we found a deposit in the amount of $326.00. March's rent was $94.00 (the last month space was occupied). The remaining deposit on the account is $232.00. The Regional Manager has put in the refund request and the customer should see this within 5-10 business days. Thank you! 

  Customer Answer

  Date: 07/19/2022

  Complaint: ********
  
  
  I want clarification of the total deposit amount. The March fee was paid in the beginning of the month prior to leaving so not sure why it's mentioned. Also, the company charges a $20 monthly late fee. Therefore, I think it's only fair that I be paid a $80 late fee. Thank you for ypur attention.
  

   

  Sincerely,
  
  
  ***** ****

  Customer Answer

  Date: 07/27/2022

  I only received $232.00. The company deducted my monthly $94 payment which was paid in full before I left the facility. My receipt from the co

   showed deposits of $326.00 and $128.03.

  Business Response

  Date: 07/29/2022

  The refund has been completed in the amount of $232.00. Per our audit history, there is no payment listed on the account. We have resolved this on our end and completed the refund owed tot he customer. Attached you will find the account ledger with rent charges and no payments. 

  Customer Answer

  Date: 07/30/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:   If you look at the Tenant Audit History I received when I left, "Currently Due" was $0.00. Meaning, I paid my monthly fee before I left. Still don't know why you're not honoring the full amount due.

  
  

  
  

  I realize some info was lost when ManMin records merged with StorageMart. But I'm offended by your rude, cavalier treatment of a customer you wronged. This problem concerns a past due refund from March 31. Plus no apology. I realize I'm no longer a customer and therefore not important. But realize I'm in NYC where storage is a constant discussion. I'm often asked about my facility. I used to recommend you but certainly no longer.
  
  

  
  Sincerely,
  
  
  
  ***** ****
  ******
  *** ** ****** *****

  
  ***** *** **** ****** ***** *** ****** ******** ****** ***** ************
  ***** ****** *** ** ****** ***** ** *** *** **** *** **** *** *** ******
  * ******* ********
  * ********* ****** *****

  
  

• Initial Complaint

  Date:07/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a unit # 1-8-8 on March 5,2018 at Manhattan Mini Storage ,LLC #40Manhattan Mini storage *** **** ***** ********** ***** ** *****.
  
  The rent was $ 36 per month.Throughout the years the rent increased to $56.00.
  I paid on March 5,2018
  first month pro-rated rent for March 2018 $ 24.96
  last month rent $ 28.80
  security deposit $ 36.00
  administrative fee $ 25.00
  totaling to $ 114.76
  
  In February 2022 Manhattan Mini storage was acquired by new company Storage Mart.
  
  Storage Mart illegally used my security deposit for Value Coverage plan which equals to 9.95 +tax per month
  for months February,March And April 2022, therefore I requested numerous times a refund for the coverage which I didn't need since I already had one.
  
  I submitted evidence of property insurance along with the moving out notice on to assistant Manager Michell Gasden on April April 8,2022who assured me that the charges will be credited.
  
  The unit was vacated on April 30,2022.
  
  My tenant audit history shows that the charges for value coverage plan along with the last month rent were not credited to the credit card VISA ************ after my numerous e-mail inquires on June 29.2022
  and July 5,2022 along with sending the proof of payment in 2018 along with a copy of evidence of property insurance.
  
  I never received any response from Storage Mart.
  
  I am requesting a credit refund to card ending ********** for last month rent and value coverage plan..
  
  ******* ********

  Business Response

  Date: 07/12/2022

  We have reviewed the account, and we found the
  following:

  
  Customer ******* ******** provided proof of insurance in the month of April 2022.
  The $36.00 Security
  Deposit was applied to the account as a credit.
  The $36.00 credit cover
  the rent (partially) for the month of March 2022.
  March 2022 rent was
  $48.00, minus the $36.00, it left a balance of $12.00.
  On March 4, 2022, the
  $12.00 was collected from the credit card in file for Easy Pay.
  There was No Value
  Coverage charge for the month of March 2022. 
  Rent Increase applied to
  the account as of April 1, 2022. Rent went from $48.00 to $56.00.
  April's monthly charges
  were $65.97. This represents $56.00 Rent and $9.97 Value Coverage. 
  Proof of insurance is
  given to *** in the month of April 2022.
  Guest vacated unit on
  April 30, 2022.

   

  On July 11, 2022, even
  though *** does not retroactively credit accounts, a decision was made to
  refund customer last payment which includes rent and value coverage
  charge.
  Refund completed to the
  last credit card customer had in file for easy pay (last four digits
  ****).
  We tried to get in
  contact with customer via phone, but we were not successful. An e-mail was
  sent to customer to notify him of the refund done today.