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Business Profile

Used Car Dealers

A & T Auto Sales LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car from them almost 3 weeks ago. The car broke down on me almost as soon as I got it. When I was picking it up from the lot, the check engine light was on. The tire light was also on. I told them both lights were on. They told me they will fix it the next day. I took it up there the next day and they said they would fix it. I went to pick it up and the check engine light was off and the tire light was off. I drove 10 miles and both lights came back on. I took it back to them and they said they will see what they could do. They had it two more days. They called to have me pick it up, the tire light was still on. I told them and they said they would take it to a dealership. Four days passed and the check engine light came back on. The car feels like it wants to take off when I am at a stoplight. It jerks also. The took it for one more day and it still wasn&#**;t working. They sill have it. It died on me twice. I took it back to them and they have it now.

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used **** **** ****** from A&T Auto Sales on 7/22/22. On 7/23/22 the oil light indicator came on, indicating the vehicle was low on oil. I checked the oil dip stick to confirm the oil was low. I added 4 quarts of oil. By 8/2/22 the oil indicator light came back on so I looked under the vehicle and noticed it has a major oil leak. I called A&T Auto Sales on 8/3/22 and couldn't reach anyone. On 8/4/22 I drove the vehicle to A&T Auto Sales and waited 2 hours for someone to arrive. I explained the issue about the major oil leak and was told they would have to look into, but nothing can be done as of now. I explained to the rep that I just wanted a refund as I don't have time to pay for extra transportation because of a defective vehicle that they had sold me. I have yet to receive a response as to my inquiry about the refund or the vehicle.

    Business Response

    Date: 08/29/2022

    We gave *** ******* a vehicle to use while we repaired his vehicle.  He now has his vehicle back and seems to be satisfied

A & T Auto Sales LLC is NOT a BBB Accredited Business.

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