We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Carpets

Rudi's Carpet & Furniture, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2024 I had Rudy's Carpet and furniture install luxury vinyl flooring. On my bid it included floor leveling, tile removal and removal and replacement of the toilet. It also stated flooring was not included, so I contacted the owner and inquired about it. He then told me he did not order enough vinyl flooring for the bathroom but he had a different kind he could sell me at a "reduced" rate. I agreed to this and the flooring was installed. I immediately contacted the owner about the bathroom vinyl because there was a flaw that looked like a poop stain right in the middle of the floor. He told me he would send ******* by to resolve the issue. He never came so I reached out again, at this time he tried to tell me it was part of the design (it clearly was not) but he would send ******* by, still nothing. In November I again reached out because now my floor is beginning to split because NO leveling was used even though it was clearly stated on the bid that it was needed (which is precisely why I chose ******). No tile was ever removed although I paid for it and I was willing to let that go but it cost me 250 extra and now they won't fix my flooring. I just continually get told ******* will be by. I saved for 5 years to get new flooring and spent months investigating products. I had planned on getting a 20 year return on my investment and it didn't even last 3 months. Please help me!

Rudi's Carpet & Furniture, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.