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Business Profile

Deck Builder

Jones Home Improvements
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saw an ad in the Ad Pages called Jones Home Improvements ************ and set up appointment. Dec. 21, 2023. Met with their salesman ***************** 214 289 4942on that day in my home. We decided to use his company to redo our siding. We gave *** a check for $20,000as a deposit for a ****** job It was winter and expected work to be done in better weather. On Feb. 7, 2024 they sent ************************* ************ to look at house and take measurements. From our discussion with him we decided to change color if it wasn't too late. I called and was told they could change color. I texted *** April 4 and ask when they would start siding . He texted back and said think about another month. On June 8 texted ********** been 6 months since we signed contract it's time our siding was done. He texted "agreed" and would call ***** on Monday but would email now. On 6/27 I texted *** that I had not heard from him or *****. Just want a date you will start installing. or when siding will be delivered. *** said thinks will start in next few weeks. He said call ***** he's over that. Later that day I texted ******* and said I was sure he was busy but everyone is telling me only he would know the expected start date. He didn't have to call me just text me date of siding delivery or date starting job. No text received. Called Jones 7/15 talked with **** and she said ****** will deliver siding 7/23. I did not hear from anyone and today is 7/23. I called Jones office and **** said she would check. Told her I was going to go further so I am asking for help from the BBB to get what I paid for or my money back.

    Customer Answer

    Date: 08/09/2024

    I would like my complaint closed as resolved. Everything has been completed by the business, I am very pleased.

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