Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Veterinarian

Cape Small Animal Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromJessica N

    Date: 01/29/2025

    1 star
    Cape Small Animal Clinic please share so others dont have to go through what were going through EDIT: id like to add that not a single employee at *************************** has reached out to us, despite being made aware of the situations end result to give condolences or apologize for their negligence. weve used cape small for the past year and a half or so for all of our pets. our german ********, *** presented with symptoms of bloat or twisted stomach on 1/28/25 around 9pm. we called the after hours line to be connected to the on-call vet which was dr. ******* dr ****** advised us to give her a ****** and that she could not see her that night despite being the on-call vet and that she could see her in the morning. *** was an established patient at ***************************, despite having tried to get her into another after hours vet clinic, *** unfortunately passed away at around 1:30am on 1/29/24 on our way to an ER in ***. i truly believe that maybe if she had been able to be seen by an emergency vet when we initially called she may still be with us. i do NOT recommend cape small for any after-hours emergencies. please be advised when choosing them for your vet, that they may refuse care during an emergency despite having an after hours line, an on call vet and being an established client.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.