Complaints

This profile includes complaints for Tri-State Water Power & Air's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tri-State Water Power & Air

  1220 SW End Blvd Cpe Girardeau, MO 63703-7617

  
• 

  Tri-State Water, Power & Air

  1936 S Lynhurst Dr Ste D Indianapolis, IN 46241-4636

  
• 

  Tri-State Water Power & Air

  1656 Headland Dr Fenton, MO 63026-2837

  
• 

  Luminous Electric

  3165 Lakewood Ranch Blvd Ste 103 Bradenton, FL 34211

  
• 

  Easy Electric

  2237 Commerce Dr Columbia, SC 29205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 6, I had a whole-house Generac generator installed by Tri-State. They were supposed to also install ***** Link on the generator. They did not. I cannot get anyone from Tri-State to call me back. I paid $19,500 for the generator. I would like them to install ***** Link.

  Business Response

  Date: 07/09/2024

  We apologize for the delay.  ********** Link monitors have been on backorder with Generac.  We received our first shipment in months just last week.  We have an appointment scheduled with the customer on 7/16/24 to get the monitor installed.  

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th 2024 ********************* a salesman for Tri-State Water Power and Air came to my house after i filled out a request for a whole house generator. After lisening to his sales pitch i agreed to buy. He filled out a contract after we agreed to the details, including price, down payment and start date. I was told i would recieved a call for installation in a couple of days from the office, but the contract stated 5-17-2024 as the anticipated install date. I never recieved a call. On 5-19-24 i called and Left a message for **************** and he called me back the next day claiming he didnt have his files in front of him because he was on the road, he apologized and said i would recieve a call by the end of buisness that day. The following day i recieved a call from the home office stating that they would have thier install people at my house on 5-24-24 at 1:30 2 gentlemen did show up, but claimed the came to survey the layout and fuse panel, even though their saleman took a mulitude of pictures. Upon looking over the yard they said your outside meter based must be upgraded and it would be ******* more. I explained ************** was asked repeatedly by me and he said it was fine.I told the two gentlemen that was on them and they would have the office contact me. After 1 week i still had not recieved a call. i started calling them and never recieved a call back. I finally got a hold of a different department and the gave me the person in charge that i needed call and his number. Left a message for ***************************** and still have not recieved a call. I am tired of the run around. And after reading the multiple complaints on here i understand why.

  Business Response

  Date: 06/13/2024

  
  Thank you for bringing this to our attention.  ALL customers of ************************ are a priority and should be treated as such.  The lack of response you received is disappointing, and we will use it to provide training for our teams on how we can improve our customers' experience.  Additionally, we have worked with **** and our other team members to ensure that when assessing a site, we dont miss any necessary upgrades or add ons needed to ensure your generator is installed properly. 
  
  Your feedback is essential to our success and we look forward to providing you the highest level of customer service going forward. 

  Business Response

  Date: 06/13/2024

  We are waiving the $1500 fee for the new meter that is required but wasn't quoted by the sales person.  I intended to include this with the response, but inadvertently omitted it.  

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Water softener June 28 2023. We were told by Salesperson (*********************)that the filter never needed to be changed. I have an email from him on January 28th 2024 stating that the filter never needed to be changed. I reached out to customer service April 17th to ask about whether softener was functioning properly since we were experiencing water pressure problems and if the water was testing soft. I reached out to our well guy April 16th who checked out the pressure and the first thing he did was test the water which was testing hard. He cleaned out the water softener filter which was full of sediment. He tested pump and and all seemed to be working correctly on well system.They sent a technician (Nemo) out April 24th 2024. He checked out unit and said he did not see a problem with softener. He asked if the installer left a tool to remove filter which he did not. There is no instruction on the filter in the operations manual. He managed to take filter off and showed me sand and residue at bottom and cleaned it out. He tested outside faucet and said pressure was testing very low. He looked at well and said his well contact person said the pressure was to be set anywhere from ***********. Nemo never tested the water for hardness.I reached back out to Tri-Sate customer service and they scheduled another tech to come out May 17. ****** tested the water and said the water was testing soft. He messed with the display panel and attempted to test outside faucet for water pressure but after disappearing for 20 minutes came back in to say he lost his water pressure tool so he was not able to test water pressure on outside faucet.I filed a customer service complaint with the Tri-Sate May 20th to request a full refund as we were sold the unit Under false statement that filter never needed a change. We were told by Tri-State after the fact that it needed changed anywhere for ***** days, 6-12 month and then 1year-18 months. Conflicting statements.

  Business Response

  Date: 07/09/2024

  We will be sending our Service Manager and Technician Trainer out to this customer to re-run her drain line due to it being sized insufficiently during initial install. During this appointment we will also evaluate state of equipment and fix all necessary changes to ensure the equipment purchased is running as best as possible, as promised. If the current equipment is not functioning as promised, we are willing to bring out the proper sediment filter to address the customers ********************** correctly. The filter she was sold is a backflushing sediment filter that ideally does not have to be changed if the diameter of drain is sized correctly for the application and frequency of self-cleaning cycle is adjusted correctly. This appointment is tentatively set for 07/16/2024.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a problem that not only involves the vendor, they are a contractor for ***********I requested a detailed description of the service, I got some off the information blacked out on the email.The detailed description list copper piping, they put in plastic piping, now they're saying they can't offer a discount. So I've requested that they put in the piping I'm paying for...An odd thing has happened, the ********** credit card appears to be the wrong type to pay the vendor. The service *** said he was familiar with some issues concerning the card, he said that I had to go to ********** to pay the vendor.I get to ********** to pay the vendor and the vendor has not emailed a receipt for the service to my email addressed.I checked the card on yesterday it was fine online, we called them while the vendor was here they said the card has to be used in the ********** store, so I made a purchase with it, the card does *********'s the greatest problem I see, and I'm hoping that I am wrong. ********** approved me the wrong kind of credit card to pay service vendors for their home services center. Bottomline, I feel the vendor has not finished the service by not putting in the piping they charged me for on their email. And as of this moment Ive not gotten a final ticket for the service that the vendor said they would email to me. It seems ********** needs to help out because its their contractor and their wrong credit card.

  Customer Answer

  Date: 05/10/2024

  Please cancel the complaint, ********** has stepped in and they are handling the situation. sorry for any inconvenience ***** ********

  
  

  Customer Answer

  Date: 05/23/2024

  May 8, 2024 Tri-State Water Power Air installed a water heater at my home, ********** contractor. The day before I'd requested detailed billing statement, invoice, work order, or something describing the parts, labor, installation, before they come put it in. I received an email that morning with some of the pricing, on a blank line there was $479, the line for water heater pricing was blacked out, and one for parts and labor $821, the evaporator tank was blacked out. Then there was another blank line that had the total quoted over the phone of $1300. I wanted to cancel cause the pricing was suspect, but I was hoping he'd give me a ticket and the end. The other issue was that the email said they were putting in copper piping that didn't happen, It took him all of 1 hr and 5 mins to put the water heater in with the evaporator tank. I had a ********** charge card but it wouldn't work, the plumber said that they had had problems like this before, go into ********** and pay it. ********** did not have a ticket in their system for me to pay, their customer care person started contacting the vendor to find out that the vendor was not connected to ********** system so I had to wait til this was completed. In the meantime, I explained the pricing issue and that they did not put in copper piping, the customer service person said she would get a detailed description of the pricing, and discuss the copper piping. Once the detailed description of the pricing to included pricing for each part, labor, and any other items that are normally on a pricing ticket for service is in their system I can come pay the ********** for the service. This is a weird situation, vendor has not been paid because of the IT system problem, and I'm not sure of my rights since the water heater was installed. As of today ********** has not resolved it, the vendor will not provide ********** or me with pricing. Lastly, I was getting calls from the plumber saying he was **********.

  Customer Answer

  Date: 05/29/2024

  Included with this submission is pricing information I received from Tri-State

   

  The first two(2) are the most recent, they show one quote with a service call pricing of $748.81, then its left off the second

   

  The second two were sent the day of the service, the issue is still that pricing is not clearly stated for parts, labor, hours worked, etc. And a charge for the expansion tank that is way beyond market pricing. The most recent price list the expansion tank as $41.87 with installation being $150, then the total written pricing as $748.81, then to get to the total $1300 they add a difference of $551.19. Which is not explained.

  If you look at the 2 screenshots nothing is broken down.

  This vendor is extremely over charging for the installation of a water heater and expansion tank.

   

  Currently they have not been paid, and I dont know what my rights are as a consumer in this manner. I asked them for a full quote for all of the services before they came, the quote showed up the morning of the service, and I didnt know what to do. i should have sent them away with out getting the water heater installed, but here we are..

   

  Customer Answer

  Date: 05/30/2024

  They are threatening to send my acct to a collection agency.

  Customer Answer

  Date: 06/07/2024

  I reached out again to the company for an invoice I could pay against, they resent the same attachment. It doesnt show a company name or account number for me to pay against.

  It still raises a red flag, the total which includes water heater $463, expansion tank $41.87, misc parts $93.94, and installation cost for the expansion tank which is a part attached to the water heater $150, total $748.81 which is what I believe I owe since they've never given me an accurate invoice, work order, quote, etc for $1300. This is where the red flag comes in with a unexplained difference of $551.19

  Customer Answer

  Date: 06/07/2024

  I don't think I should over pay them the 551.00 

  Business Response

  Date: 07/09/2024

  Tri-State, Power, Water, & Air provided the customer with an itemized receipt as requested. The original receipt did state the job was completed with copper but was corrected in the new itemized receipt.  The charges on the receipt are accurate according to the piping used.  We except credit and debit cards and as of today the customer has sent in a check in the amount of $748.81 and still has a remaining balance of $551.19.  Discounts have already been added to the completed job.
  
   

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company installed backup generator and it still not function as originally designed. It does not come on when power goes out and it doesn't even reliably "test run" each week as it is supposed to. Technicians are NOT reliable and have yet to provide repairs they state are needed...

  Business Response

  Date: 11/15/2024

  We apologize for any inconvenience you had with your generator. Service has been completed including running a simulated power outage and resetting your testing time to ensure the generator is operating as it should.  If you have any further issues, please call us at ************ and thank you for choosing Tri-State.
  

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've considered doing this for years now, but always felt like there wouldn't be much point, but I think it's time. In 2019 we purchased the water treatment system and it's never worked the way it was supposed to. From the start we had issues with the sales *** telling us one thing and it not matching up with what their service department could do. The sales *** didn't tell us a lot of things, which we found out later, but I'll get to that. We purchased the disinfection light, water softener, and the water conditioning system. As of 2024, only the softener is working. First went the bulb. We couldn't afford to have the lightbulb ***laced and just moved ******* went the conditioning system which ended up causing our septic system to clog because it was dumping so much into it because it wouldn't stop running. Their techs ran it to our septic and from what we were told by the company that had to ****** our system, softeners should never drain to septic systems. During this, we found out that there's a yearly fee to maintain these products-which was never mentioned when we were sold this. We already pay a bill monthly for the equipment and with all our other bills we just cannot afford the fees that come along with maintaining products that are supposed to have a "lifetime warranty". I've called and spoken with their service team a few times letting them know we've had issues and really just want to return it but that's impossible from what I've been told. So, we tried ***lacing things ourselves with parts we bought from them and wouldn't you know, it's still not working. My point here is this company is not up front with their customers at all. I know I'm stuck with a useless system now and a lot of debt. My hope is someone will see this and run the other way before purchasing from this company. That being said, all I want is for this debt to be gone. The equipment has never worked like it was supposed to. I'm paying for equipment I can't use.

  Business Response

  Date: 10/28/2024

  Thank you for reaching out.  Never, do we want someone to purchase equipment with a goal of improving their quality of life to have it not work or not be able to maintain it.  While our equipment does carry a lifetime warranty on most of its components as with many mechanical pieces of equipment regular scheduled maintenance is required for it to function at its prime and deliver upon the benefits it provides.  These requirements are listed in the equipment materials and our representatives traditionally cover this information at the time of the water test.  We are taking this feedback seriously and utilizing it as a training opportunity to ensure it does not happen again. 

  Our **************** and Service teams have been working to find a resolution to your concerns and ensure all maintenance is up to date,equipment is functioning properly, and we have a plan for maintenance going forward that you can have confidence in.  If the drain line needs to be rerouted somewhere other than your septic system, we are happy to address that upon our return visit this week.  Thank you for giving us the opportunity to make this right.  

  
  

• Initial Complaint

  Date:01/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, *****************************, and I put down a down payment for a home generator. After some thought, we decided to cancel the contract and did so within the time frame allowed. I asked the salesperson to send me confirmation of the cancellation and to process a refund of our $5,000.00. The confirmation never came, so I filed a dispute with our credit card company on December 12 (dispute details and backup information is attached). I still have a conditional credit, but I think Tri-State must not be responding to the credit card company, because surely they should have refunded the charge by now.

  Business Response

  Date: 02/15/2024

  I apologize for the frustration.  We will ensure the transaction is reversed and follow up with an additional response once the process is complete.  

  Customer Answer

  Date: 02/26/2024

  I do not yet have confirmation from my credit card company that the refund has been made.   The last information I learned was that Citibank was working with Tri-State and their bank to make the refund.

  Customer Answer

  Date: 06/11/2024

  06/11/2024 M-TR [M] LVM for the consumer requesting a current update for possible mediation process.

  Customer Answer

  Date: 06/11/2024

  Tri State finally did refund my money and this is resolved
  
  

  *********************

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/23 this company installed a whole house generator. It was hooked up with the expectation of the gas company coming out the next day. When ******** came the next day, they did a survey and said the tank did not meet state regulations. They measured and marked the spot that would be acceptable. We called the company 6+ times looking for a response - and nothing.

  Business Response

  Date: 02/15/2024

  We apologize for the delay and will reach out to you tomorrow to find a resolution.  

  Customer Answer

  Date: 02/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to have the water softener system put in our home back in July 2021. We have issues with it, they have had to make several trips, I have had to pay for labor. I have asked they remove several components of it, because we don't use it. They would not. Everything was supposed to be under a lifetime warranty. They called this year to say that it needs filters replaced and that it will cost $500. We had no idea that on top of the $115 a month we were paying that we would have to pay for that kind of maintenance. We asked them in September 2023 to come and get the equipment we were done. We were never told of the maintenance charges on a yearly basis. My husband was never happy with several things. We have call so many times, they promise a call back and nothing. Then they blame the finance company. No one wants to do anything to help us. We just want to be done with this company.

  Business Response

  Date: 02/15/2024

  We apologize for the delay and will reach out to you as soon as possible to find a resolution.  

  Customer Answer

  Date: 02/23/2024

  They have called my husband upset that a complaint has been filed.   They promised to call me to set up a call with all of us and nothing.    The contract clearly states we have rights of we are dissatisfied.   They have done nothing but lie.

  Customer Answer

  Date: 06/11/2024

  06/11/2024 M-TR [CR] This company sold us a water softener they said was 100% guaranteed and that we could finance it and if ever not satisfied, we could asked to be released from financial responsibility and they would assist us in the process. We were never told of all the service and expense requirements that would be needed to keep the warranty active. We regret buying this and have not been using it due to the expense it takes to maintain the unit and filters. We have been disputing all of this for over 2 years and have also filed a complaint with the finance company this company uses. It's been nothing but a run around for us. The only option this company has suggested was to stop making payments and when the finance company calls them to repo it, then and only then will they come to repo it. We called the finance company and they also suggest that we file a claim and stop making payments. Our credit has been at stake for a system that cost ******* and has expensive upkeep that was never disclosed to us. We do not want this unit. We would be happy if they forgive any balance owed and to come pick it up.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were looking at options for backup electric for our home in the event of a lengthy power outage such as ice storm, tornado, etc. We arranged a visit with a salesman from Tri-State Water, Power, and Air regarding a Generac stand by generator. During our meeting with the salesman, ****, we asked very direct questions regarding the unit and our needs. We advised that we needed the unit to be able to run our entire residence for a minimum of three days. We also asked **** if EVERYTHING was included in his cost estimate. **** advised us that everything was included and we specifically asked about the propane tank required to run the unit and **** advised it was included and would be capable of meeting our desire for three days of running the house. When Installers came to put the unit in, they advised us it only comes with a small "Temporary" tank and we would need to buy a 100 pound tank to run the unit. We advised him what we were told by **** and the installer stated, "Salesmen lie". Having no other options, we began looking for a propane tank large enough to run the unit for three days. We located a 200 pound, 57 gallon tank on the internet for roughly $2,000. Before purchasing the tank we contacted Tri-State Water, Power, and Air and asked if the tank would be sufficient to run the Generac for three days. We were advised it would be more than sufficient and would run the unit ***** days. We purchased the tank and arranged to have it filled with propane. The propane company arrived to fill the tank and advised us we were misinformed, that the tank we purchased was completely insufficient to run the generator and it would only work for roughly an hour in the winter and less than a day in optimal circumstances. We have spoken to Tri-State to try and work this out and they refuse to alleviate the issue by reimbursing the funds we spent on a tank that was supposed to be included, and is not even sufficient to run the Generator as we were told.

  Business Response

  Date: 02/15/2024

  As with all customers, these customers were quoted an emergency generator including installation, and supplied with a free temporary propane tank. The Contract specifies that a free temporary propane tank is supplied and that the Customers are responsible for the permanent propane tank. The customer is choosing to bury their propane tank which is an average cost of 5k-6k including the tank.  The customer feels that should have been included in the cost, despite the fact Tri-State did not include a permanent propane tank or cost to bury one in the quote.  A free year of service and a $750 discount was offered to the customers to help go towards the cost of their propane tank, which was declined multiple times.  

  Customer Answer

  Date: 02/16/2024

  Complaint: 21097470
  
  I am rejecting this response because:

  First, they are ridiculously off target on the cost of a burried tank. The total cost would not exceed $3,000. And if they do not provide this service, their salesman should not say that they do.

   Additionally, none of that addresses the fact that we spent $1,200 to purchase a tank that they said would operate the generator for the required 3 days, only to find it is actually completely inadequate to run the generator for more than an hour. Their $750 dollar offer does not even cover the cost of the tank they advised us to buy, but it completely worthless to us and will not work for the generator.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 02/29/2024

  Im curious how they are deemed to have made a good faith attempt to resolve the issue with an offer of $750?

   The propane tank THEY told us to buy to run our generator cost us $1,200 dollars and is completely incapable of running the generator.

   We then had to spend another $3,000 to have an appropriate tank installed to run the generator. That puts us $4,200 down and they offer $750?

   And this doesnt even account for the fact that they offered remote monitoring at the time of the sale and do not provide it. And they guaranteed us a prioritizor that lets us dictate what items in our house have priority for getting power during an outage and they havent supplied that either.

   They are over $5,000 in expenses behind on what they said they provide. $750 is NOT a good faith effort.

  Customer Answer

  Date: 06/11/2024

  06/11/2024 M-TR   [M] LVM for the consumer requesting a complaint update for possible mediation efforts.

  06/20/2024 M-TR  [M] Sent an email to the consumer requesting a complaint update for possible mediation efforts. [CR] We resolved this matter with Tri-State after they agreed to pay $3,500 and also provide two services they had previously denied were included.  This matter can be considered closed.