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Business Profile

Billing Services

Signature Medical Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

This profile includes complaints for Signature Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Signature Medical Group has 30 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son had surgery and Signature Medical Group stated they toke his health insurance ******* ****. . I have spoken with 3 people emailed copies of insurance and they refuse to bill the correct insurance provider. Now I am getting notices from collection agencies saying I owe for services that have not been submitted to the insurance provider. I don't know what else to do but I know I need this resolved so it doesn't go on my credit report. You will see from the attachment that I emailed copies of the card on 12/20/22 and I have spoken with the insurance provider and they have confirmed that they have not received anything from them.

      Business Response

      Date: 03/28/2023

      The complainant refers to attachments including insurance card submitted to the BBB. This was not included in the email and letter just sent to me. Please forward these along with the original complaint and the HIPAA Authorization on file with the BBB. We will promptly review and reply. Thanks in advance.

       

      I am not able to retrieve the insurance card from the on-line system. Also, the HIPAA form contained in the BBB on-line system is a typewritten statement that is not signed by either the parent or patient. I am unable to determine name of patient from the information sent. Please advise or call me so we can do the necessary follow-up.

      ******

      Business Response

      Date: 03/28/2023

      This is no longer needed. Please be advised that Signature Medical Group, Inc has been in contact with Ms. ******* and has resolved the complaint directly with her.

      Thank you for your assistance.

      ****** ********

      Assistant General Counsel

      Chief Compliance & Privacy Officer

      ***** ***** ********** ***

      *** ****** ** *****

      ** ************

      *****************************

    Signature Medical Group is NOT a BBB Accredited Business.

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