Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Erroneous 24% revenue withholding withClearant Xplor My name is Dr. **** *****, of Dr. **** ***** Medical Aesthetics, **********************************************. This company withheld 24% revenue from my credit card transactions due to mistakenly entering a different TIN from the one I provided in writing & was submitted. The initial representative acknowledged the error was on their part & informed me they would not be reimbursing the withheld funds. I was told when I sent in an updated form with my TIN they no longer use that fax # since the pandemic. I got an email stating" Unfortunately, we are not able to receive faxes anymore. Since Covid, most of our offices are fully remote, therefor our fax services have been discontinued." After much back& forth, I got an email stating they refused to sign & send the 945 form which would allow be to get my withheld funds back. They sent me an email : "We are not required to fill out a 945X form nor would we know how to. It is not part of any process our team follows regarding backup withholding, reporting, 1099K creations and *** reporting that we are responsible for nor have we been asked for this document before. The only thing we are required to provide is a 1099k by the end of January each year, for the previous year's gross sales. The 1099k that goes out in Feb 2025 will show the 2024 withheld amount that the merchant can claim on their 2024 taxes when they file next year. The merchant should consult their tax expert, as we are not the *** nor tax experts ourselves, we just follow the *** regulations laid before us."The *** informed me this in fact is their responsibility.They withheld over $83,000 and this was not anticipated and disrupts my planned tax payments. Furthermore, the incorrect EIN used for withholding may cause further issues with my tax filings.

  Business Response

  Date: 08/21/2024

  We are are not responsible for the biz because we do not handle complaints for clients in *************.

  Business Response

  Date: 09/17/2024

  Hello, Please see attached response to the *********** in reference to the withholdings on the merchant account. We sincerely apologize for any inconvenience or confusion.

• Initial Complaint

  Date:09/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearent LLC snuck me into a 3 year contract without telling me and somewhere within their tens of pages of contracts, there was an early termination clause for this 3 year contract also. Fast forward 6 months and I had not used their services for a long time so I called to cancel my account. Their associate lied to me and said I was clear of all fees and I did not owe them anything. But a few wks later I was charged $400 for closing this account (that was not even being used). I called and they said their employee should not have said I was clear of dues, but there was nothing they could do about it. They also said I could not just open my account back up. So they snuck me into a long contract without telling me, that had cancellation fees, and then lied when I closed this contract. This is a dirty business.

  Business Response

  Date: 09/12/2024

  Thank you for reaching out regarding the recent charge on your account.
  
  I understand your concern about the early termination fee. Your merchant agreement specifies a three-year contract term and includes an early termination fee, which is outlined in the agreement you signed.
  
  Please review the specific terms related to contract duration and termination fees in the merchant agreement. This document provides detailed information on the obligations and fees associated with early termination.
  
  If you have any questions about the contract terms or if you need further assistance, please do not hesitate to reach out to Customer Support at ******************************************* Were here to help clarify any details and ensure that everything is resolved to your satisfaction.

  Customer Answer

  Date: 09/12/2024

  Complaint: 22251609
  
  I have reviewed the business' response and am rejecting it because:  Clearent Representatives lied to me when I signed up and rushed me (virtually) through the contract signatures.  
  Your representatives also lied to me when I cancelled your services over the phone.  I was told specifically that I would not owe you any money and my account balance was clear.  

  Lastly, you charged me ANOTHER MONTHLY fee just 2 days ago when you know (after fining me $400) darn well that my services have been cancelled.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/13/2024

  We apologize for any confusion but since the account was closed after the 15th of the month, you were still responsible for the monthly fees on the account. Again, if you'd like to submit a request for refund, please email Customer Support at *******************************************

  Customer Answer

  Date: 09/16/2024

  Complaint: 22251609
  
  I have reviewed the business' response and am rejecting it because:  I already called your company twice about this.  They kept me on the phone for almost an hour and transferred me from person to person, each telling me the same thing.  Lastly, I even spoke to a manager/supervisor who said there was nothing that could be done.  

  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/18/2024

  This company flat out lied to me when they said I owed them nothing and let me close my account.  They also said they had this conversation on recording.  They also lied about offering a resolution or a possible way to get anything back the last time they responded.  If this method truly exists, why did a manager not tell me about it after hours on the phone with them?  You/BBB failed with this one by choosing to believe what Clearant said, vs what they actually do to their clients.  Thanks for wasting my time and choosing sides.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up to use TRIIB which apparently is owned by the same company as Clearent (which wasnt clearly disclosed) and it was the only option to use when it came to credit card transactions. It is problematic at best to require an initial commitment of THREE YEARS when the software used for scheduling is on a month to month contract. I had to stop by subscription with TRIIB because they DOUBLED by fee after only 2 months when I was told specifically by the *** that my price was guaranteed and locked in and wouldn't change. Clearent is not charging me an early termination fee of $395 but the only reason why I am leaving is because their other company (WHICH IS NEPOTISM) without any notice or explanation RAISED AND DOUBLED BY MONTHLY PAYMENT AND ADDED ZERO SERVICES OR FEATURES AND IT WAS AGAINST MY WILL AND CONSENT. When I called to resolve it with clearent and raised it up to supervisor/manager level they said I could use it with another company but that's not true because they own all the useless and fraudulent software that I could potentially use and be lied to again about pricing. They did not clearly disclose their conflict of interest and now I am being charged a fee for leaving a terrible company that promised me a guarantee and immediately changed it once they had me sing a contract with clearent. THERE ARE MULTIPLE COMPLAINTS ABOUT THIS WITH BBB of other people being lied to as well. I spoke with ***** on the phone from the sales team: this is what he said: ep that signed me up. I was given two pricing options. The first was $99 a month for the first three months and then $149 a month after that. Option two was $120 a month for the duration of my membership with Triib. I questioned ***** on that claim and he guaranteed me it was good. I chose the guarantee of $120/month. Then they raised it to 249 which is UNACCEPTABLE. Clearent is part of the business too because they're all owned by XPLOR. I am going to file a formal complaint against them, too.

  Business Response

  Date: 08/20/2024

  Hello, In reviewing the account, we do not show the account has been billed for an ETF. Please reach out to ****************************************** as they are the department that can submit and get approval for ETF once it is billed on the merchant account.

  Customer Answer

  Date: 08/27/2024

  they did not close my account as they were supposed to - i sent it all the paperwork and they didn't charge the *** yet but said they will be charging it. They are stalling so i do not accept their response as they just held off on charging it so this complaint can close within 7 days!!!!!

  Business Response

  Date: 08/29/2024

  Hello, We apologize for the delay in response as we work these complaints in the order that we receive them. Our system shows the account is slated to be closed on 9/11 without ETF as you are within the 90-day trial period per your merchant contract. If you have any additional questions and/or concerns, please contact Customer Support at ******************************************* We appreciate your patience.

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearent by Xplor, a ********************** has continuously charged my account after both verbal and written communications to cease charging me for services not rendered. They have charged my account continuously since 04/29/2022 up to current. We have filed an FTC complaint and are in the process of reviewing our options for filing criminal charges for financial transaction fraud.

  Business Response

  Date: 08/20/2024

  Hello, We have received confirmation that the merchant account has been closed as of 8/16. We have also contacted our Support team to facilitate any refunds owed on the merchant account. In the meantime, please contact your rep ***************** at ********************************* if you have any additional questions and/or concerns. We apologize for any inconvenience.

  Customer Answer

  Date: 09/16/2024

  Clearent by Xplor, a ********************** has continuously charged my account after both verbal and written communications to cease charging me for services not rendered. They have charged my account continuously since 04/29/2022 up to current.

  Business Response

  Date: 09/26/2024

  Please visit  ************************************************************************************ to submit a formal closure request for the merchant account. Also, please contact your Sales *** as they will be the party to approve any refunds on the account. We apologize for any inconvenience.

• Initial Complaint

  Date:06/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  after being a customer with ********************** for over 7 years, I decided it was time close my account on April 6 2024 I call clearent to make arrangements and was told they would email me a form to fill out. at no time during the call or in the email was it mentioned the if i closed the account the would be an early cancellation fee. instead, they took $395.out of my account without my permission,when i ask about what this charge was about I WAS told about the terms and that there was nothing they could do. on May 7 2024 they took $ ***** out of my account again without my permission i ask about what this charge was about i was told it was a monthly fee for *** but i cancel on April. i feel it is very poor business practice to not mention it and just take money out of and account with no notice or permission. after 7 year's of being a loyal customer this is just not right shame on you clearent.

  Business Response

  Date: 06/14/2024

  Hello, Please note that the *** is addressed in the form that you have to complete in order to close your merchant account. All accounts are subject to *** which is detailed in your signed merchant agreement's terms and conditions. With reference to the fee charged in May, that is a result of your April processing. April fees are billed in May. I've attached a copy of your statement for reference. We apologize for any confusion. 

  Customer Answer

  Date: 06/19/2024

  Complaint: 21849339
  
  I am rejecting this response because:
  they have neglected to inform me that it was a 395.early termination fee  on a 8 year old account how is this even possible  for an early  termination  fee. totally  disappointed  about  this company.clearent
  
  
  Sincerely,
  
  ********************* / ****************** Super Wok

  Business Response

  Date: 06/20/2024

  Hello, once again, all accounts regardless of the time in business with Clearent as a processor, are subject to an ETF per the terms and conditions in the agreement. Please reach out to ****************************************** and request a refund. They can escalate to a manager to review and advise if you are eligible for a refund.

  Customer Answer

  Date: 06/20/2024

  Complaint: 21849339
  
  I am rejecting this response because: I feel like this is not the right way to treat long time loyal customers with all this hidden fees how is this company still in business.,Oh yeah by taking money from customers account that is how they stay in business. I want my money back!!!
  
  
  
  Sincerely,
  
  ********************* / ****************** Super Wok

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2024, we were approached inside our small butcher shop by a rep from Clearent stating that they could save us fees on our debit and credit card transactions if we switched to their processing service. We did but were then told we could only reverse credit card transaction fees. However, it was illegal to reverse charges for debit card fees, and we would have to pay the fees on those. Four months later, we were approached by a sales rep from ******** who told us that we could reverse fees for Credit AND Debit cards, so we switched companies. After we filled out the cancelation form from Clearent, they told us they would charge us a ****** fee for canceling with them. This is theft in its most deceptive form. First, they lied and told us it was illegal to reverse fees for debit transactions, but when we found out it wasn't, they charged us to leave their service. I own a small butcher shop and wish that I could charge customers for buying steaks at another store. What a bunch of crooks. I would be satisfied if they would refund us the ****** they took from us.

  Business Response

  Date: 05/17/2024

  Hello, it is against card brand regulations to process cash discount/surcharging on debit cards, hence why we here at Clearent do not. Also, the details around our *** policy are outlined in your signed merchant agreement, as well as the form submitted for closure. Please email ****************************************** to request a refund for the *** incurred on the account.

  Customer Answer

  Date: 05/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they refund my ****** EFT withdrawal.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business continues to email me after many unsubscribe requests and emails requesting them to stop. This is harassment at this point.

  Business Response

  Date: 05/03/2024

  Hello, please utilize the Unsubscribe button at the bottom of the most recent email received. We apologize for any inconvenience.

  Business Response

  Date: 05/03/2024

  Also, as an active merchant with Clearent, we are required to share particular email communications with you in regard to compliance and security of your account. 

  Customer Answer

  Date: 05/03/2024

  Complaint: 21657612
  
  I am rejecting this response because:
  
  I am not an active user of your business and haven't been in years. Stop emailing me. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/06/2024

  Hello, As long as your merchant account is open with us, we are obligated to share any emails in reference to your account and compliance. We are able to add you to a email suppression list in hopes to minimize the number of emails you receive. We apologize for any inconvenience. 

  Customer Answer

  Date: 05/06/2024

  Complaint: 21657612
  
  I am rejecting this response because:
  

  Then deactivate any account you may still have seeing as I haven't used your business in years, and stop emailing me. 
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had been clients of Service Autopilot (CRM company) for about 10 years and were VERY HAPPY, then they were bought out by Xplor. Xplor also own Clearent so in order to stay with Service Autopilot who had all of our client data, schedules, chemical tracking, invoices and contracts we had to sign on with Clearent for a 3 year contract. This was in Feb of 2020. Recently SA has struggled to meet expectations with system down times, losing information, doubling invoices, inability for clients to approve estimates, no longer properly syncing with QuickBooks just to name a few and it was having a MAJOR affect on our small business. We were left with no other options but to leave Service Autopilot (owned by Xplor) and move 15+ years of data to another CRM company. This wasn't a quick or easy feat. Now, after already costing us countless hours and income, Clearent (owned by Xplor) wants to charge us $395 for an early termination fee! I feel like they've made enough off of my small business with all there fees and monthly charges. I wouldn't even have to switch if their software actually worked! I should be able to leave a company that isn't giving me what I pay ( premium fees) for without being fined almost $400. It's just bad business.

  Business Response

  Date: 05/01/2024

  Hello, we are sorry to hear about your recent experience when attempting to close your merchant account. Please communicate these concerns with our ****************************************** and allow them to escalate with management to find a resolution.

  Customer Answer

  Date: 05/02/2024

  Complaint: 21621794
  
  I am rejecting this response because: I have already done that.  I've spoken with several agents with no resolution.  I was just told I could pay the monthly fee until Feb 2025 or the termination fee.  Both are around $400.
  
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/03/2024

  Hello, our system shows an active account for you until you decide to submit closure. I will go ahead and request to add your email to a suppression list to avoid emails going forward. Please note, this could prevent you from getting important emails with reference to the active account on file.

  Customer Answer

  Date: 05/03/2024

  Complaint: 21621794
  
  I am rejecting this response because: your reply has nothing to do with the issue at hand. Of course I still have an active account!  You won't let me close it.  What does any of this have to do with email communication suppression?   Are you even paying attention to the issue?
  
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/03/2024

  We apologize for the inconvenience and confusion. We've been advised to request that you contact customer service at ****************************************** to resolve the closure/potential ETF reimbursement issue and we sincerely appreciate your patience.

  Business Response

  Date: 05/10/2024

  Hello, Because of the terms and conditions of your signed merchant agreement, your only option per management is to leave the account open until 1/2025 and then you have the option to close without ETF. We apologize for any inconvenience and appreciate your patience.

  Customer Answer

  Date: 05/10/2024

  Complaint: 21621794
  
  I am rejecting this response because: it's horrible business practices to require a company to continue to pay for a service you aren't able to provide.  The only reason I had to cancel is because your software was unreliable and costing my company money.  If your software worked the way it was supposed to I would have been able to stay.  Since your company failed me, you should allow me to cancel without punishment.
  
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/16/2024

  Hello again, We handle BBB disputes but are not authorized to close your account or waive ETF. Please escalate with our ******************************************* We sincerely apologize for any inconvenience and appreciate your patience.

  Business Response

  Date: 05/16/2024

  After speaking with a manager on your behalf, the account is closed without ETF. You should not see any additional ******** from us going forward.

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/07/2024

  I received another charge for $38.47 from the company today.  They told me the account was closed and no further charges would happen when I spoke to them on 5/16/24. 

  Business Response

  Date: 06/10/2024

  We apologize for the inconvenience. Given the time of the account closure, the fees were already in the system. Refund has already been submitted for $39.40. Please allow time for the funds to appear in your account.

  Customer Answer

  Date: 06/10/2024

  Complaint: 21621794
  
  I am rejecting this response because: as everyone can see it was stated almost a month ago that the "account is closed without ETF. You should not see any additional ******** from us going forward." Imagine my surprise when the account was NOT in fact closed and there was an additional charge.  I understand you said there is a refund headed my way but why does it take ***** business days?  Do I get interest on you borrowing my money?
  
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/11/2024

  We appreciate your patience while we issue the last refund for the merchant account. The account is closed and as a courtesy, we did waive the **** Please let our ****************************************** team know if you need anything else.

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had used Hana ****** POS as a point of sale for my small business. They use Clearent as a payment processor. I never completed PCI compliance (which is a huge burden on my small business- I have spent over an hour on multiple days on the phone with their PCI compliance people and still have not managed to complete their process) and wasn't too worried as I stopped using ***** Found out Clearent is charging me $50/month and I have been unknowingly signed up to a contract that will cost me $400 to get out of on top of the $50/month. Had this been made aware to me I would have never signed up to this service. I specifically signed up as I was told there was no subscription I was tying myself into. This whole process feels very dishonest to me. I should have been made aware that it was a subscription I was signing up to. I would not have used Clearant (and ***** if I had known I would be tied to them for 3 years.

  Business Response

  Date: 04/12/2024

  We sincerely apologize for the inconvenience you have experienced and ask you to please contact our Customer Support team at ****************************************** for account closure details as well as the request for refund of fees and how to avoid the Early Termination fee. Please be assured that we take your feedback seriously and are committed to improving our services to ensure such issues do not occur in the future. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding in this matter.

  Customer Answer

  Date: 05/05/2024

  Contacted customer service as per their request and I am waiting a response.

• Initial Complaint

  Date:03/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/20/24 ******** Acct -******* Terminal ************ ******** Services On 1/27/24 we proceeded 2 equal payments on the same patient for $262.50. We had an approved Settle batch for both card payments - yet they only deposited 1 payment into my bank account. Since then the patient closed his account . Clearant should have not settled the batch for both payments if they thought it was. Duplicate charge, which it wasNOT. The patient cannot be contacted and since then hes closed his account. Clearant should credit my account or credit banco charges for the amount since they did not deposit the money into my account. If it were a duplicate payment I would have voided it.I expect them to give me a credit or refund . Clearant should not have settled the batch for the 2,payments if they only deposited one of the payments

  Customer Answer

  Date: 03/22/2024

  Clearance continues to decline  Merchant credit card charges after approved with settlement batch closures. 
  *see charge for $236.90*

   

  Business Response

  Date: 03/27/2024

  Hello, I see where you've communicated these concerns to our ****************************************** team but did not provide the team with necessary information they requested to review the account and resolve your issues. They requested the full Merchant ID number, full business name, and full business address. Please email them the requested information so they can research and better assist with a resolution for your concern.

  Customer Answer

  Date: 03/30/2024

  Ive dealt directly with ******** regarding this credit reversal,and he contacted Clearant producer directly. His name is *********************.  This has all been documented on my merchant account. 
  If  I receive full credit for amount charged -the dispute will be dropped. Having to go through this was not necessary. It should have been resolved immediately. 
  ******** V Hernndez 

  4612 Jeffetson Hwy

  Jefferson, La 70121

  ************

  They should be able to locate my Merchant Account or contact ************************ from BancCard for any other necessary information 

   

  iTge 2nd charge veas not a duplicate,it was not declined , the batch settlement was accepted and it was not declined upon running the charge through , nor Was declined printed on merchant receipt , as provided.