Complaints

This profile includes complaints for American Sports & Fitness Association's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Sports & Fitness Association has 2 locations, listed below.

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  American Sports & Fitness Association

  11628 Old Ballas Rd. STE 326 Creve Coeur, MO 63141

• 

  American Sports & Fitness Association

  7370 Manchester Avenue Saint Louis, MO 63143

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend was attempting to get a training certification for her job, and asked to use my credit card. She entered in my details for the payment, but the certificate showed my name as well. There was no way to change the name and we have been emailing for days to have this corrected. She needs the certificate to be updated immediately for her job. This company's phone number directs you to their email, but no one responds to their emails.

  Customer Answer

  Date: 05/29/2025

  Company has finally responded to communications and has resolved the issue. 

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The certification that I obtained from the American sports and fitness Association is not accredited by the ****. Therefore the certification will not fit criteria to be a credible, personal fitness trainer. I have asked for the refund from the business with multiple emails and they refuse to give me a refund as Ive explained this certification is not a fit for the fitness world.

  Business Response

  Date: 05/12/2025

  Thank you for bringing this matter to our attention.  We have numerous chains of correspondence with *** ****** through our customer support.  *** ******** primary complaint is that he was not able to obtain employment at a facility he wished to work at.  He believes that he is entitled a refund because we are not affiliated with the *****  We have explained to *** ****** that we have never claimed to be affiliated with the **** and are fully transparent about who we are and are not affiliated with as a company.  **** has certified many thousands of fitness professionals throughout ***************** and Internationally.  We are endorsed by the largest healthcare insurer in the world (****, an *** company), Insure Fitness Group, ************** (the largest exercise science publishing house in the **), Berxi (a ***************** company) and hundreds of fitness institutions and gym chains (including Crunch fitness with almost 500 locations itself).  The organizations listed above, we are affiliated with and endorsed by.  We have never claimed **** affiliation or endorsement.

  Please see the following attachments:

  1.)  A search for the term NCCA on our site.  It shows no results.  We have never claimed affiliated with this organization.

  2.)  Our FAQ page about employment.  We clearly state that we cannot control the hiring practices of outside organizations and all individuals should check with them prior to purchase.

  3.)  Our product page about employment.  We again state that individuals should check with prospective employers prior to purchase.  It is on the actual product purchase page.

  4.)  Correspondence with *** ****** stating that we cannot retract our product, so cannot offer refunds for fraud prevention reasons.

  5.)  More correspondence with *** ****** explaining to him that we are affiliated with my fitness institutions and gym chains, but cannot guarantee individual employment.  That is clearly at the discretion of the management of that institution.

  We very clearly state on our site that we cannot offer refunds, as we cannot retract our product. This is stated in multiple places on our site and agreed to prior to purchase.  Also, we clearly cannot be held responsible for the hiring practices of outside institutions.  We are very clear about this on our site as well, and have stated this in our correspondence with *** ******.  

  We do value *** ****** as a customer.  To help alleviate the primary issue of *** ****** not being hired, and in a good faith effort, we would like to offer *** ****** a 20% coupon for our Fitness Professional Kit.  This kit provides essential forms and marketing materials that assist fitness professionals with both their work and in their sales. 

  Customer Answer

  Date: 05/12/2025

  Complaint: 23296379
  
  I have reviewed the business' response and am rejecting it because:
  
  I just simply want a refund and do not live near a crunch fitness or even have those in my area. Frustrating that the business cannot act in good faith by not giving a refund. I am also working through a private gym that requires an **** accreditation which American Sports fitness is not accredited by. Just give me at least of the refund at least. I can meet in the middle.
  
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 05/14/2025

  Thank you for bringing this response to our attention.  As stated previously, we cannot be held responsible for the hiring practices of private institutions.  We do recommend that prospective customers check with any institution prior to purchase to learn their specific hiring requirements.  All of this information can be found in multiple places on our website and in the screenshots attached to the previous response.  ASFA is is formally endorsed by hundreds of fitness institutions.  Hiring practices are at the sole discretion of the individual employer.  As stated previously, in a good-faith effort, we are willing to offer the customer a custom coupon for our ********************** Professional Kit.  This kit can help both experienced and professional trainers with industry-specific tips and forms.

  Customer Answer

  Date: 05/14/2025

  Complaint: 23296379
  
  I have reviewed the business' response and am rejecting it because: this is poor business ethics. Just give me a refund. 
  
  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accreditation given after online test pass on December 2, 2024. Paid a total of $399 for a certificate to find the service is not accepted by most gyms and groups as a few people have mentioned in reviews both on BBB and elsewhere, and the whole website is essentially fake. BBB reviews and their online testimonials are totally fabricated and they use stock images of people to act like they have good reviews. It is not credible at all which is why I believe I am entitled to a refund. The product descriptions are also fabricated.

  Business Response

  Date: 12/03/2024

  Thank you for reaching out with your concerns. **** has certified many thousands of fitness professionals throughout the ************* and Internationally.  We are partnered with leaders in the industry, such as ************** (leading exercise science publisher), **** (the largest healthcare insurer in the world), Berxi (a ****************** company), Crunch Fitness (one of the largest gym chains in the *************) and hundreds of other fitness companies and facilities. We do recommend  checking with employers prior to purchase to find their specific requirements on both our product pages and FAQ pages. We do not have control over the hiring practices of other companies.  As such, we cannot guarantee employment and employment choices are solely at the discretion of the employer.

  Customer Answer

  Date: 12/04/2024

  Complaint: 22630926
  
  I have reviewed the business' response and am rejecting it because they failed to mention their substantial lack of credibility and did not at all address that they are using deceptive tactics and incorrect information to test individuals for their skills that they "issue certification for" - making this service deceptive in a fraudulent way. Their main concern is trying to convince me and the bureau that they are accredited by hundreds of gyms and have partnerships as it is but it means very little once due diligence is done on the actual credibility of their testing and "customer" testimonials. I refuse to be associated with a group who has "certified" me based on deceptive tactics that still don't mean much to MOST gyms and reputable providers for fitness/health, even if they claim "hundreds" do, which could still also be false.
  
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 12/05/2024

  Yiota,

  We appreciate your continued correspondence.  As stated previously, we have no control over the hiring practices of other institutions.  We do recommend that you check with them prior to purchase to ensure that you are in compliance with their hiring policies and are also a good fit for their facility.  We state this on the product page where you purchased, and in our FAQ (as well as in our terms). We have attached screenshots for your convenience.  Additionally, we have attached correspondence where you request a partial refund and cite our FAQ about no refunds, clearly showing that you have read it.  We have established our reputation and partnerships throughout the industry in our previous response. In a good-faith effort, we are willing to offer you a $50 website credit to be applied towards any future purchase.

  Customer Answer

  Date: 12/05/2024

  *** filed a dispute with my credit card company and they Have sided with me. I am totally disgusted by the continuous back and forth of this business and dont accept this response of theirs but wish to close this out