Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* ********indow discoloration, I was told it was just tint and that it might need to be redone, not that the glass was separating from the top.The car has been garage kept and lightly driven since purchase, so the issue did not fully expose itself until recently. I have emailed the salesperson and Webers leadership team with photos, but have received no response.I am requesting that Weber Chevrolet cover the full cost of the repair, as the defect was clearly present at the time of sale and falls under a known ********** bulletin. The vehicle should not have passed a ******** inspection without this being addressed or disclosed.

  

  Business Response

  Date: 06/11/2025

  complaint 23450953

  Senior management contacted Mr. ******** and discussed his concerns regarding this complaint.  Weber Chevrolet was able to elevate the situation with ************** and through negotiations with **, reach an amicable resolve with Mr. *************** We will begin work on is vehicle per our discussions.

  Mr. ******** was satisfied with our solution.  Weber Chevrolet considers this matter closed.

   

• Initial Complaint

  Date:01/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22825769
  
  I have reviewed the business' response and am rejecting it because:
  
  Not entirely sure how you think this is fair when I clearly said I would not pay for these extra that are not needed and add no value to the vehicle.  Not to mention they were not on the vehicle when I first day out in person nor did I see them on similar vehicles on your lot during my visits. 
  
  Sincerely,
  
  ****** ******shut up and didn't mention it again. Last night 1/16/25 I was going through out paperwork as I was going to go out the next day and register my car. I couldn't find the title paperwork. I got told it's held for 10 days when a down payment is paid with a check. This is/was the first I was hearing about that. I would have gladly went to a bank and got cash. I expect reimbursement for these BS addons you use to just pad your bottom line, an apology from your sales team/company for adding BS to the car I refused multiple times and just a horrible car buying experience.

  

  Business Response

  Date: 01/23/2025

  Case # ID: *********
  
  Weber Chevrolet has investigated *** *********************** January 13th, ********** and his wife purchased a 2025 Chevrolet Equinox.  While purchasing the vehicle, *** ******* and Weber Chevrolet negotiated a price that was agreed to by both parties.  The Weber Complete Protection Package was included in the contract, which was covered with *** ************** During the transaction, *** ******* asked that the charge for the Weber Protection Package be removed.  We declined since it was already installed and charged to the vehicle.  For customer satisfaction, we agreed to lower the vehicle price by $500.  to help offset the charge. All contracts and paperwork were covered with *** and Mrs. ********  They agreed and signed the paperwork. 
  *** ******* continued to express his total displeasure with the dealership, not in person, but through online comments.  This was before he picked up the vehicle he purchased.  ************** Team discussed this and decided to still deliver the vehicle to avoid further confrontation.
  Weber Chevrolet, upon receiving this complaint, offered ********** the opportunity to come back into the dealership and meet with our general manager and senior management.
  Weber Chevrolet also offered *** ******* to return the vehicle, at which time we would refund the entire dollar amount of his ************ ******* declined both offers.
  Weber Chevrolet has conducted itself in a fair and reasonable manner. 
  We consider this matter now closed.
  Texts, emails and recorded conversations as supporting documentation are available upon request.

  

  Business Response

  Date: 01/27/2025

  I have tried to get Mr. ****** to come in to discuss options to get this resolved and he refuses, we have offered to take the car back, we have exhausted options to assist him because of his refusal to communicate or cooperate.

  Customer Answer

  Date: 01/27/2025

  Complaint: 22825769
  
  I have reviewed the business' response and am rejecting it because:
  
  I was told my only option was to return the vehicle if I was this unhappy. I'm fine with the vehicle unhappy with the amount of time I said no and I was still charged for stuff that does nothing to improve the value or look of the vehicle. I will gladly come in to discuss anything you'd like short of returning the vehicle. I can be reached by phone any time on any day. ************
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an oil change and was charged for a tire rotation as well after I specifically requested them not to do a tire rotation on my vehicle. They refused to refund me for the tire rotation and I feel like they are being sneaky and not properly explaining to consumers what&#**;s included. They should give consumers the option of receiving this service instead of automatically including it in the service.

  

  Business Response

  Date: 08/30/2024

  Complaint ID: ********

  Weber Chevrolet has investigated ******************** complaint.  Attached is the service work order which lists service requested and customer's signature.  We contacted the customer, apologized for any missed communication and have sent her a check dated today, August 30th,2024 for her requested amount of $5.64.  She said thank you for contacting her and addressing this matter. 

  Weber Chevrolet has addressed this customer's complaint and considers this matter closed.

  *Recording of phone conversation is available upon request.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The information they submitted was just the bill of sale of information and the warranty.  They did not provide the contract, they did not abide by the contract.  I do understand that I purchased a used vehicle but they did not live up to their contract and did not complete all the work on my vehicle they said they would fix.  They told me that everything was fine.  It was not because the engine needed to be replaced.  This lead me to believe that all they said was untrue and never did complete the expectations of the work they promised to me. 

  

  Business Response

  Date: 06/19/2024

  #********
  
  Weber Chevrolet has investigated Ms. ********** complaint.  ********************** purchased a 2016 **** Edge on October 30th, 2023.  The vehicle was prepared for sale and a 39 pt evaluation was performed on the vehicle. (See attachment 1). The vehicle passed evaluation.  Also noted tires and brakes were in the acceptable level per GM guidelines. At the time of purchase of the vehicle, ********************** also purchased and signed an extended warranty, October 31, 2023, (See attachment A). The warranty takes effect from that date and is used for repairs to her vehicle. Weber Chevrolet also provided ********************** with a new battery at no charge to her, an item not covered in her extended warranty. It was recommended ********************** take her vehicle to a **** dealership for warranty work since they have the correct equipment to work on their Brand of vehicle, which ********************** chose to do. The vehicle was repaired by the **** Dealer, and itemized work documented. The cost of this repair was covered by the extended warranty ********************** purchased. 
    Weber Chevrolet has not seen Ms. ********** vehicle since December of 2023.  Weber Chevrolet has provided customer service to ********************** and is not obligated to refund warranty/repair funds to her for a warranty she purchased and used to repair her vehicle.  Weber Chevrolet considers this purchase and subsequent use of the customers extended warranty completed and this matter resolved.  

  

  Business Response

  Date: 07/08/2024

  #********
  Weber Chevrolet has again investigated Ms. ********** complaint.  As stated in our first response, ********************** purchased a 2016 **** Edge on October 30th, 2023.  The vehicle was prepared for sale and a 39 pt evaluation was performed on the vehicle. The vehicle passed evaluation.  Also noted tires and brakes were at the acceptable level per GM guidelines. At the time of purchase of the vehicle, ********************** also purchased and signed an extended warranty, October 31, 2023, (See attachment A). The warranty takes effect from that date and is used for repairs to her vehicle. Weber Chevrolet also provided ********************** with a new battery at no charge to her,an item not covered in her extended warranty. It was recommended ********************** take her vehicle to a **** dealership for warranty work since they have the correct equipment to work on their Brand of vehicle, which ********************** chose to do. The vehicle was repaired by the **** Dealer, and itemized work documented. The cost of this repair was covered by the extended warranty ********************* purchased.
  
  ********************* also agreed to, signed and was given a copy of the Retail Installment Sale contract. The contract states on page 4, under Warranties Seller Disclaims, the Seller, (Weber Chevrolet) makes no warranties, express or implied, on the vehicle. a copy of these two pages is attached. All pertinent documentation is also attached.
  
  Weber Chevrolet again reiterates; we have not seen Ms. ********** vehicle since December of 2023.  Weber Chevrolet has provided customer service to ********************* and is not obligated to refund warranty/repair funds to her for a warranty she purchased and used to repair her vehicle.  Weber Chevrolet considers this purchase and subsequent use of the customers extended warranty completed and this matter resolved. 
  
  

  Customer Answer

  Date: 07/08/2024

  Hello, as previously mentioned it was noted and promised by Weber to repair the driver's side door which was never done, which Weber is totally aware of the issue. The door is still Having the same issues with being stuck to where at times I have to roll down the window to open the door to exit the vehicle as Weber noted/promised I would like for Weber to live up to their agreement to have the door repaired.

  Thank you 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them and paid cash. For 6wks I couldn't license the vehicle because their was a previous lien on the vehicle according to the state of ********. I was finally able to license it but I had to pay penalties and during this had to go to the *** multiple times. I would like the money compensated back to me for unnecessary expenses I should not of had to pay.

  

  Business Response

  Date: 05/06/2024

  Complaint # ********

  Weber Chevrolet has investigated the complaint by ***************************.
  Mr. *************************** purchased a 2012 VW Beetle from Weber Chevrolet on March 23rd, 2024.
  The vehicle was purchased at auction and a clean title was indicated, showing no lien on the title. (Attachment 1). 
  March 27th, 2024, at 7:14 pm, *******************************,was notified by phone that her paperwork was. She asked if they could pick it up, Saturday, March the 30th which was okayed.
  The purchaser of a vehicle has 30 days to pay license, taxes and fees with the state of *********
  Monday, April 22nd , 30 days from date of purchase, at 5:06 pm, ******************************* called Weber Chevrolet, spoke with our title clerk and informed her there was a lien on the title.  She was told Weber Chevrolet would contact the State and work to correct this matter, and we would contact her the next day. 
  Tuesday, April 23rd, at 3:20 pm, Weber Chevrolet contacted ******************************* and informed her the State had responded back, they were working on removing the Indication of an existing lien.  She was also informed; Weber Chevrolet would pay for the cost of the late fees regarding the title.
  Wednesday April 24th, at 1:47 pm.  Our management has been aware of this situation and wanted to help.  The manager of the Weber ***** of *********** contacted the customer on Wednesday April ************ pm.  At that time, he spoke with ******************************* and informed her he would drive to ****************** and provide her with a dealer license plate so they could drive the vehicle until the matter was handled. He also informed her Weber Chevrolet would cover the cost of the late fees related to the State filing.  Weber Chevrolet again apologized for the delay.
  Thursday April 25th, our Weber ***** Manager drove to meet with *******************************, gave her a dealer plate per our conversation,and $100 to cover the cost of the late fees, ($25. As well as $75. Extra for gas expense.  ******************************* was informed the matter had still not been corrected and we will notify her as soon as we hear back from the State.  We contacted the State daily and inquired about the lien being lifted.  Weber Chevrolet was informed it would be early the following week.
  Friday, April 26th, Weber Chevrolet contact ******************************* at 1:49 pm.  A message was left that this situation should be taken care of by the early part of next week.
  Monday, April 29th, at 3:28 pm, our Weber ***** Manager contacted the customer to inform her the title will be fixed.  ******************************* no longer wished to speak to the Weber ***** manager but wanted someone higher.  She requested a general manager of the dealership to call her, not the manager of the Weber ***** of dealerships.  She was informed of our management levels but insisted.  
  At 3:59 pm, the same day, the general manager of Weber Chevrolet Creve Coeur, left a message per her request.  He called a second time at 4:09 pm and spoke with *******************************.  She told him she wanted her money back and would return the car.  He said he would call her back by 12:00 pm on Tuesday April 30th after having checked with the State title office.
  
  April 30th, 2024 at 9:34 am, *************************, title clerk, emailed ******************************* she would be able to register the vehicle,informing her the State had removed the lien.
  April 30th 11:11 am, our general manager left a message for ******************************* that the State had corrected the error, and the title was clear. 
  Weber Chevrolet has apologized for the delay on numerous occasions, we have provided the customer with a dollar amount that exceeded the fees for the title.  
  Weber Chevrolet has attempted to work with ******************************* and ***************************.  The customers stated early on that they had contacted an attorney, at which time, this matter could have been given to our legal department. We chose to resolve this matter as quickly as possible. All social media comments and inappropriate language comments have been absorbed by Weber Chevrolet Company as well.  It was our goal to help this couple.  No new title had to be created, it was the State of Missouri removing the lien indicator.
  Copies of the title that was originally sent with the vehicle showing no lien, as well as the documentation that shows the correction are attached.  All voice recordings and email documentation are available upon request. (Attachments 1, 2 and 3). 
  The request by the customer for a refund of $10,000, the price of the vehicle is not a rational request.  
  Weber Chevrolet considers this matter closed, the vehicle has been titled and licensed with no financial loss to the customer.
  **********************
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking in addition to TITLE dealer pays all costs including LATE PENALTIES FOR CAR REGISTRATION, LICENSING and any LEGAL FEES OCCURRED. was lucky because dealer plates just came in earlier in the day. 1/29/24~Spoke with title clerk no title contacting GA 2/20/24~Called title clerk no title expecting end of week. 2/26~Called title clerk no title

  

  Business Response

  Date: 03/04/2024

  RE: # ********

  Weber Chevrolet has investigated Ms. ***************************** The vehicle was purchased 10/2/2023 and all paperwork was submitted per normal business procedure.  December 29, 2023, ****************** informed Weber Chevrolet she had not received her title -title application from us.
  Weber Chevrolet discovered that 11 titles which had been sent from the auction company to Weber Chevrolet had been lost in October of 2023.  Weber Chevrolet re-submitted all paperwork and payment at that time requesting a duplicate title be created for ****************** and sent to Weber Chevrolet. 
  The process for acquiring a new title began as soon as we were informed of this situation. Unfortunately, we had to deal with the auction facility who in turn had to deal with the original owner of the vehicle who is in another state.  Re-applying for a duplicate title from the state can take weeks but dealing with two additional entities added to the extended timeframe. 
   Weber Chevrolet repaired her wheels per her original agreement with our salesman, and a loaner vehicle was provided.
  Weber Chevrolet has informed ****************** that payment for late fees to the State will be covered. 
  Weber Chevrolet received the replacement title February 29th, 2024, and contacted ****************** to inform her.  ****************** came into the dealership on March 1st, 2024, received the replacement title, and signed the attached documentation upon receipt.  A copy of the check for late fees when obtaining her title is also attached as well as a copy of the title. Weber Chevrolet performed an updated state emissions test on her vehicle on the same day.
  Weber Chevrolet understands ****************** frustration with this matter and apologizes for this situation which was beyond our control. 
  Weber Chevrolet considers this matter completed and closed.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 05/15/2023

  Case ID ********
  
  Weber Chevrolet has investigated ******************** complaint.  April 17th, 2023, ****************** brought his 2016 Chevrolet Cruze in for service with a check engine light on, ****** miles. We replaced his exhaust manifold and catalytic converter at no charge to him as it was covered under manufacturers warranty.  The other issue was a second code, we replaced the intake and exhaust cam position solenoids, at a cost of $407.72.   May 9th, he returned, with a check engine light back on with the same code showing.  Weber Chevrolet verified that P0011 intake cam solenoid was setting code P0011.  The cam will move either to advance or ****** the timing based on engine needs.  The cam was not moving as designed.  The electrical side of the solenoid was working properly, (which we had replaced April 17th), however the hydraulic side was not., (which we did not work on). We verified that the oil pressure was dropping off intermittently at idle spec is no less than ***** PSI at idle.When the engine is warm the actual Pressure was between 21 and 18 PSI depending on engine load/speed.  Weber Chevrolet contacted GM tactical assistance/engineering for guidance.  Case #9-9877148831 was opened. GM had several cases of the engine oil cooler drain back valve sticking, cylinder head oiling ports clogged, and engine oil pumps worn and not producing enough pressure/volume.  We informed the customer that the engine needed to be examined for repairs and the total estimate was $6700.  The vehicle was out of powertrain warranty at ****** miles and extended warranty on January 15,2021. 
  Weber Chevrolet had obtained a $1000.00 GM authorization towards the repair of the vehicle, or a GM credit of $2000.Towards the purchase of a new vehicle. 
  Weber Chevrolet contacted ****************** May 12,2023, at which time he used profanity to our employee and hung up, stating he was done with ** and to never call or contact him again.
  Weber Chevrolet has followed GM guidelines in trying to resolve this complaint, but considers this matter closed. 
  All paperwork and recordings are available upon request.  

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because: if they are going back a year stating that I denied the work they are wrong  Look at tag #T3**2, it stated that you fixed the fuse block and leaking was coming from my windshield.  You replaced electrical repairs and stated that you could not fix the windshield and that I had to go to someone else!  I paid you 2,*00.  You saying that I have been a problem for over a year is wrong.  My car did not come into your shop with water stains on the headliner, or have standing water on the floorboards.  This is unacceptable.   
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 04/11/2023

   #********
  Weber
  Chevrolet has investigated Mrs. *****’s complaint. February 2, 2022, the 20**
  Traverse, (**4,635 miles), was brought in due to an airbag light being on and
  additional electrical problems.  Weber
  Chevrolet repaired the electrical center behind the dash which also contained
  mold from water intrusion. The windshield was leaking on both sides and was
  recommended for replacement. The customer refused replacement and took it
  elsewhere for that work to be done. 
  September 20, 2022, (**7,321 miles), customer brought vehicle in stating
  second sunroof was leaking. Weber Chevrolet water tested the vehicle and could
  find no leaks at that time, customer was not charged for this test.  April 3, 2023, (134,866 miles), customer
  returned stating vehicle had water leaks. We could not replicate this
  problem.  The water testing process does
  not replicate a driving rain, or highway speeds with a downpour. Customer assured
  us sunroof was leaking and provided pictures which showed the sunroof dripping
  water. Weber Chevrolet did recommend a sunroof module assembly replacement
  which the customer refused.
  Weber
  Chevrolet has all documentation as well as recorded phones calls, (dating back
  to February of 2022), where the customer states acknowledgement of the sunroof
  leaking, staining on the headliner, and water leaking on passengers in the
  vehicle. The problem was explained as a crack in the drain of their sunroof by
  our service tecs. The repairs cost was provided which the customer declined. The
  customer’s accusations towards Weber Chevrolet are for an ongoing problem from
  over a year ago, which Weber Chevrolet has never repaired due to the fact the
  customer has declined recommended repair estimates in the past. Weber Chevrolet
  cleaned the vehicle per the customers request after their last visit, at no
  charge to the customer. The customer has informed us she has contacted an
  attorney at which time we refer all past and future correspondence by the
  customer to our company attorney.
  Weber
  Chevrolet stands behind its workmanship, however the area causing the leaking
  and liner staining was not repaired by our service department. The customer has
  acknowledged the problem repeatedly by recorded phone calls, as well as photos
  provided by the customer.  Weber
  Chevrolet is not responsible for damage to the vehicle or items left in the car.
  All
  service repair tickets, photos and recordings available upon request from both
  customer phone numbers. 

  

  Business Response

  Date: 04/20/2023

  Weber Chevrolet is responding to complaint # ******** - *****.  Due to limitations on response platform, additional emails have been sent to BBB with documents, photos, phone calls and response.

  Complaint # ********
  Responding to Mrs. ***** regarding BBB complaint # ********
  Weber Chevrolet has serviced Mr. and Mrs. *****’s 20**
  Chevrolet Traverse, (approximate mileage 134,****, a total of 7 times.  This includes oil change visits as well. This
  vehicle was not purchased at Weber Chevrolet. 
  We have provided copies of service tickets as well as recordings between
  the customer and Weber Chevrolet employees. The problems with leaks and
  subsequent damage have been identified and documented by the customer and Weber
  Chevrolet since February of 2022.  We
  have included in the documents pictures provided BY the customer showing the
  sunroof leaking.
   Mrs. ***** now asserts
  we are liable for possibly totaling her vehicle from our water test, which is
  simply not true.  The amount of time our
  clean-up department needed to address the inside of the customer’s vehicle due
  to the overall condition and cleanliness should be noted.  Debris, dirt, and straw had to be removed so
  we could clean the inside of this car.  Tracking
  the history of this vehicle, the Autocheck Report indicates this vehicle was in
  its first accident on March 5th, 2016, with minor to moderate damage
  reported.  The accident was a left side
  impact with another vehicle, and a copy of this report is also included.  This may explain the non-factory replaced
  windshield and subsequent problems with the sunroofs.  Weber Chevrolet has attempted to work with the
  customer offering discounts on the total bill for diagnosis fees.  Mrs. ***** had informed our service tec and
  service manager she had retained an attorney and at that time our company
  policy moves to a different level of handling protocol.  Possible solutions to her concerns were no
  longer an option.  While we understand
  the *****’s have spent money for numerous repairs and maintenance with a
  variety of dealerships, tire dealers, and Car Care companies, (Dean Team
  Subaru, Elco Chevrolet, Lou Fusz Chevrolet, Plaza Tire Service, and Fred’s
  complete care), Weber Chevrolet has conducted itself in a fair and equitable
  manner. 
  This response involves conversations with Mr. and Mrs.
  *****, phone recordings are from both of their cell phones.  Dates and times marked accordingly.  We have also included repair tickets and
  customer provided photos showing leaks.
  ************ *** ************
  February 22, 2022 – *:30 am
  Mrs. ***** called Weber Chevrolet at *:30 am regarding her 20**
  Chevrolet Traverse at *:30 am. She indicated “On her way to work she heard a
  pop and has no radio, blinkers, and knows it’s not the fuse.  She needed to make an appointment to come
  in.”
  (Recorded call #1)
  February 23, 2022 – **:06 am
  Weber employee speaks with Mr. *****, describes issues,
  quotes price.  Informs Mr. ***** extended
  warranty had run out approximately **,000 miles earlier.  Mr. ***** asks about water stains in
  headliner of vehicle.  We informed Mr.
  ***** the windshield was not a GM or factory windshield, and we therefore could
  not replace it unless it was a GM windshield.
  (Recorded call #2) 
  February 23, 2022 - **:43 pm
  Weber Employee speaks with Mr. ***** who authorizes to
  proceed on dashboard electrical repair. 
  Weber will do our best to obtain parts as soon as possible to proceed.
  (Recorded call #3)  
  
  
  March 2nd, 2022 – **:41 am
  Weber employee speaks with Mr. *****.  Informs him, vehicle will need a new
  windshield.  It is that area that was
  leaking and caused the problems behind the dashboard to the electrical units.
  Mr. ***** inquires about a possible payment plan, which Weber Chevrolet does
  not have.
  (Recorded call #* *)
  July    2023 –
  Mrs. ***** makes an appointment for an oil change.
  September 7th, 2023 – 1:01 pm
  Mrs. ***** calls in, states her sunroof, not the mechanical
  one, is leaking, through the material, (headliner).  Customer makes the statement sunroof leaking.
  (Recorded call #4)
  September 20th, 2023 – 6:21 am
  Weber employee contacts Mrs. ***** for authorization to
  proceed with water test.  Mrs. *****
  states the leak from the windshield before and subsequent sunroof leak could be
  caused by the electrical problem from February 22, 2022.  Windshield leak and sunroof leak are two
  different areas of the vehicle, and one is not causing both problems in the
  area specified.  These are two distinct
  leaks, two distinct areas, front dashboard windshield area vs back sunroof
  headliner area. 
  (Recorded call #5)
  September 20th, 2022 -**:35 am
  A Weber employee contacted Mrs. ***** to inform her we
  cannot find water leak.  We tested the
  vehicle for leaks but could not duplicate. 
  Mrs. ***** again comments about watermark on headliner.
  (Recorded call # 6)
  
  September 20th, 2022 – 1:54 pm
  Weber employee contacted Mrs. ***** to inform her vehicle
  ready. We told her we could not find where the water is coming in. Mrs. *****
  asks where the water stain problem originated. 
  We suggest maybe the front sliding sunroof was left open.  Weber could not locate a leak at this
  time. 
  It should be noted that sunroofs can leak when the vehicle is
  rained on or driven in rain. Water can build up if the drains or trays are
  clogged or broken. If the drain hoses are deteriorated or disconnected.  The design of sunroofs incorporates a
  drainage system where-by water can be directed to drains to allow water to flow
  away from sunroof area.
  (Recorded call **)
  
  December 8th, 2022 – 8:4* am
  Mrs. ***** calls in to make an appointment.  Reports vehicle is having problems shifting
  when she accelerates.  Weber could not
  schedule an appointment until December 2*th.  The customer agrees, we will notify her if
  anything opens up before that time.
  (Recorded call **)
  
  December 28th, 2022- **:24 pm
  Mrs. ***** calls in to cancel the appointment for next
  day.  Not clear who, but states they are
  telling us we may need a transmission. 
  Not sure if we should buy a new car. 
  Cancels the appointment.
  (Recorded call #*)
  
  
  March 24th, 2023 – 8:** am
  Mrs. ***** calls in to schedule an appointment.  States she images (pics) of water coming in
  from her sunroof.  Also states she had
  the windshield re-sealed.  Weber
  Chevrolet recommended they have the windshield replaced, (March 22, 2022).
  (Recorded call #**)
  
  April 4th, 2023 – *:05 am
  Weber Employee calls Mrs. ***** to update her on airbag
  light repair.  During this call, she
  states she had the windshield resealed and has pictures of the sunroof
  leaking.  She states in all four
  corners.  She sends her pictures in of
  the leaks to the Weber Service tec.
  (Recorded call #**)
  
  April 4th, - 1:44 pm
  Mrs. ***** calls the Weber employee who explains we cannot
  duplicate leak in the service area.  She
  again states the sunroof is leaking on her husband’s head. Weber employee will
  discuss with shop foreman and return her call.
  (Recorded call #**)
  April 4th, 2023 - 1:52 pm
  Weber employee calls Mrs. ***** to ask for another night to
  re-test for water leak.  We cannot
  duplicate leaks in our service area the same as when they are driving in the
  rain.  Mrs. ***** states they had the
  transmission replaced.
  (Recorded call #13)
  April 5th, 2023 – **:37 am
  Weber employee calls Mrs. ***** tells her sunroof module has
  a crack in the drain.  Water fills the
  tray and instead of draining is leaking into the roof of the vehicle. Employee
  quotes price for sunroof module for $2200. (approx.)  She will contact her husband and be back with
  us.
  (Recorded call #**)
  April 5th, 2023 – **:2* *m
  Weber employee talks to Mr. ***** and explains where the sunroof
  is leaking.  He describes how the leak is
  happening, and the module etc.  He asks
  if we can seal it, or seal where its leaking from.  We tell Mr. ***** the way it is broken, it cannot
  be sealed to last.  Mr. ***** states to
  leave it as it is.  He will call around
  and see if he can find any options for this repair.  We did not charge him for this second
  diagnosis.  He said he appreciated it.
  (Recorded call #***
  
  April 5th, 2023 – 1:08 pm
  A Weber employee contacts Mrs. ***** and tells her he has
  spoken with her husband.  Vehicle is
  ready for pick up.
  (Recorded call #**)
  
  April 6th, 2023 – **:00 am
  A Weber employee speaks with Mr. ***** to describe water
  tested area.  This has nothing to do with
  windshield repair from February of 2022. 
  Mr. ***** understands, and we will clean up the vehicle.
  (Recorded call #**)
  
  April 7th, 2023 – **:42 pm
  The Weber employee speaks with Mrs. ***** and notifies her
  we have her vehicle cleaned up and ready to go. 
  Mrs. ***** states she needs to speak with someone else, (other than our
  service tec) or someone stating will Weber Chevrolet be liable for water damage
  to the electrical system she just paid $3000.00 for?  A Weber employee explains we worked on her dashboard
  area where her windshield was leaking. 
  This is her sunroof area that is cracked.  At this time, she informed our service tec
  she had contacted an attorney and sent them a letter regarding this matter.
  (Recorded call # **)
  
  April 7th, 2023 – **:55 pm
  The Weber manager speaks with Mrs. *****, states went to
  back of her car to get things out of her vehicle, has items that are wet, states
  she has puddles of water in her vehicle. 
  We inform her the water that was in the vehicle, we have cleaned.  Pre-existing water conditions.  (Pics she has sent to us).
  Mrs. ***** is informed on the repairs Weber did, and the
  history of the vehicle repairs.  She
  requests to see video of water test.  She
  states she didn’t have “any” water damage before this visit.  She again re-states her contacting her
  attorney, stating we don’t understand how much we could have damaged her
  vehicle where it might be totaled.  We
  will take care of the cleanup.
  (Recorded call #**)
  
  
  
  
  
  

  Customer Answer

  Date: 05/02/2023

  After reviewing the BBB entry there are a couple things that are not **0% correct.

  First off recording conversations without my knowledge is against the law in Missouri.  Secondly, they may want to listen to all the conversation again because they aren't all me or my husband!  The attached document show that I have had work done since July of 2018. 

   

  I was told that they would take care for the water stains on my headliner and when I spoke to Mr. ****** he even said, " I will personally go out to your car and check to make sure it is clean"

  Maybe you could post the conversation that was had with Dave where he told me that, " they only poured a cup of water in my sun roof"?  The images of the water damage and the puddles that were on my floorboards were not a cup!