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Business Profile

Transmission

Sutton Transmission

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My transmission went out, my truck was taken to Suttran for it to be rebuilt in December 2023. I was told it would only take a week for it to be rebuilt and that it had a full warranty. It took almost a month longer than what I was told to get my truck back. When I went to get my truck back on January 6th 2024, we waited around over 4 hours, couldn't get ahold of them, they called the night before told us to meet them at the shop the next day, that I truck was finished. They had lost my keys, kept trying to tell me keys that weren't mine were. We had to wait another hour while someone we t to get my keys from the owners house. March 10th 2024 I broke down, the transmission over heated. March 11th we contacted Suttran and the vehicle was towed back to them m, which cost $160. We were told because I was a single mother and the trick was my daily and only vehicle it would take presidency, that it was under warranty. My vehicle hasn't been worked on. They won't resume phone calls, I have left notes on my truck. There are notes on there front door to call and they will return calls. They don't. They have torn down their sign, vehicles are leaving their lot. I haven't been updated or call back. I have to have my vehicle fixed and or my money back, due to having two children and my job. I am a single mother, I can't afford to lose my job and right now I am out $2,460 and my only vehicle isn't operational as it should be which is what the $2,300 was paid for in January in the first place. I need help getting this issue resolved, I have tried everything I can. I must have my vehicle to support my children.

    Business Response

    Date: 04/30/2024

    The establishment has one out of business.

Sutton Transmission is NOT a BBB Accredited Business.

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