We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Express Shipping Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Heather R.

    Date: 11/28/2022

    I had a one of the worst customer service experiences of my life at this store. I took a box of equipment in Friday (sealed and labeled) to be delivered to an out of state address for my employer. The young woman working the counter checked it in quickly, spending less than 60 seconds for our interaction which included her providing a confirmation receipt that I requested. The next day the package was on my porch because it was delivered back to me by mistake. I took it right back to the store expecting a resolution or apology for the inconvenience. I encountered the young lady from the afternoon before and another young woman who blamed me for the mistake. It was quite apparent the two workers were unknowledgable about their services or how to handle an this issue. They referred me back to my company, who had already prepaid for the shipping label which was not delivered properly. I told them this wasnt acceptable and asked to speak to the owner/manager. I was told there wasnt one there and was denied my request for a name, phone number or any way to contact someone else for further discussion. Instead of attempting to resolve the issue they asked me to leave the store and told me they would call the police if I didnt. I was floored by the disregard for customer service and their incompetence in handling a mistake in guaranteed shipping. Having no choice, I took the package to my car, returning momentarily to take pictures of the windows and signage at the front of the store so I could find a contact for myself. I did not approach either young woman and stayed only long enough to snap a couple pictures. The lady told me I had to leave and that she was calling the police. I left promptly and she followed me out to my car taking pictures of my license plate. I cannot believe I was treated like this for simply wanting a resolution for the service my company paid for. Clearly *** and its franchises do not care about customers and cannnot guarantee delivery.

The UPS Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.