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Business Profile

Mason Contractors

Scott Hankins Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Review: We hired Scott on May 6, 2022 to repair and replace brick and mortar in our foundation and then paint it. He required $1,000 for the first week of work which we gave him by check that day. He was to start work on May 23rd but it rained. There were further delays on his part but finally started work on June 14th and completed the brick work in 4 days. Only painting remained. We gave him a check for $1,060 for another week of work, plus $60 for two gallons of paint he would purchase. Since then, we have gotten one excuse after another. The entire family has had flu twice, ***** twice, he lost two grandmothers in one week, truck broke down, car broke down, kids have been hospitalized. He was supposed to start painting tomorrow but sent a text today stating he has health is***s and does not know when he can work. We cant even get him to bring ** the paint he supposedly bought for **, so that we can hire someone else to do the job we paid him to do! Update: It is now April 24, 2023. Our foundation is still not painted., and we have not received the paint or a refund of any of our money. Scott now claims that I made the situation toxic. He states that his lawyer, whom he refuses to name, told him to have no communication with **. He has also threatened to *** me for slander for my reviews of him. I have text messages to back up everything in my review. Do not ever, ever hire this man.

    Business Response

    Date: 05/15/2023

    We will not be responding to this complaint.

Scott Hankins Masonry is NOT a BBB Accredited Business.

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