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Business Profile

Social Service Organization

Senior Health Care Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-1-00 My mother (**** *******) took out a Long Tern Nursing Home policy (#*********Y) with *****************************. We paid all of the monthly premiums in full and on time. On April 2024 we placed my mother in a nursing home in ************ Mo (**************). We took the policy out through Senior Healthcare Solutions in *********. After we placed her in the home i called to get the policy active. I was told that they would check on it and get it started. I have made numerous call to find out what the status of the policy is and always get told they will check it out and get back to us. After several calls the phone was disconnected and no longer in service, After further investigation i was able to reach the agents daughter . Still i received the same treatment. I have reached out to my local State Representative for help. I am currently waiting to hear back from him. As of now i have only received 1 payment of $200.00. The policy pays $100.00 per day. I feel that this company has dropped the ball and that people show be aware of there actions.

Senior Health Care Solutions is NOT a BBB Accredited Business.

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