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Business Profile

Family Practice

Dixon Family Practice

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dixon Family Practice's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dixon Family Practice has 2 locations, listed below.

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    • Dixon Family Practice

      206 West 2nd St Dixon, MO 65459

    • Dixon Family Practice

      PO Box 9900 Dixon, MO 65459-0940

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/10/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I getting medicine qty of (90) pills a month. Granddaughter continue to write out the wrong prescription. I felt the Doctor became very upset and treated me unprofessional,

      Business Response

      Date: 07/22/2024

      The patient is on a controlled substance from our office. We do random drug screens throughout the year on all patients on a controlled substance to ensure they are taking as prescribed. The patient received a drug screen on 5/8/24. The controlled medication was not found in the patients system. The patient returned for a visit on 7/10/24 and all medications were refilled but she was told that we would no longer be prescribing her controlled medication as it was not in her system. The patient became very angry and started yelling and cussing in the room. I then asked the patient to stop screaming and using the * word as their were multiple customers, including children, in surrounding rooms. She then left the office slamming the door so hard that we had to have maintenance come work on the door handle. This was witnessed by employees as well as other customers. We also have the drug screen and office notes that we can submit if needed. 

      As for the amount of the medication, the patient has not been getting 90 tablets since 6/9/23, so over a year. She was weaned to 75 and then 60 and has been getting 60 tablets since August of 2023. We have documentation to show all of this if needed. Please let me know if there is anything else that you need. Thank you!

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