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Business Profile

Bank

Bank Of Grandin

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank Of Grandin's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank Of Grandin has 2 locations, listed below.

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    • Bank Of Grandin

      106 Highway 142 E Doniphan, MO 63935

    • Bank Of Grandin

      PO Box 100 Doniphan, MO 63935-0100

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************* took money unauthorized twice out of my account. It left me overdrawn and this is why I didn&#**;t have enough money to pay my electric bills, etc. I am on oxygen because of my illness. I was in the hospital for 65 days. I got too far behind on my bills. I borrowed money from my brother to pay my bills. I tried into the ***** program to get financial help but the bank said this is a fraudulent company and denied it. I don&#**;t want them to be able to go like this in to my account again.

      Business Response

      Date: 05/29/2024

      Thank you for your concerns and also role in helping Individuals have a voice while properly accrediting businesses who truly care about their customers' needs and concerns. 

      The afore mentioned situation with ***************** was a result of delinquency in which case the signature cards on accounts as well as verbiage in loan documents that she signed and agreed to, have the clause to allow for "right of offset" should a delinquency occur. Before such action is taken the customer will receive a late notice at *****, ******, then ****** also phone calls from the loan staff and if still no contact or response have the use of "right to offset" to collect the delinquency as failure to do so could result in Foreclosure or loss of and liquidation of customers assets.

      In regard to the ***** program, it is the banks position and decision to not to participate from the "Boad Level" was due to a clause that required data sharing that could open up other customers information's safety and security.   

       

      Thank you for your time. 

      Jusitn G Dortch 

      Assistant Vice President 

      NMLS 900141

       

    Bank Of Grandin is NOT a BBB Accredited Business.

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