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Business Profile

Wholesale Beverages

Aramark Refreshment Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Beverages.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning in February 2024, I engaged Aramark Refreshment Services to handle all coffee bar items for a luxury new-development property in downtown ********. Aramark installed a Keurig Machine for coffee and a Bevi machine for water. Both machines were under contract (referred to as Contract 1) with Aramark. In approximately April 2024, I engaged Aramark to install a micromarket at the same location, under a new contract (referred to as Contract 2.) Contract 2 stated that the property is responsible for theft at a rate of 50% of the price of the stolen items. Theft began quickly in this downtown market, and after meeting requests made by Aramark (new security, staff creating pricing cards, new signage, etc) - Aramark made the decision to either: a) pull the market and terminate contract 2 or b) force the property to sign a new contract (referred to as Contract 3) which stated that the property would owe Aramark $1,500 monthly (never a part of Contract 2). I allowed Aramark to pull the contract at their request, and they immediately sent me a bill for $11,000. I called to dispute the charge because Aramark terminated the agreement, and within a week, Aramark entered our building unannounced and stole the coffee machine and Bevi machine referenced in Contract 1. When I called to speak to Aramark about this, they claimed that they did so because the office had refused to pay the $11,000 from Contract 2 - a totally separate agreement. This breach of Contract 1 in retaliation to the happenings in Contract 2 (which was breached by Aramark as well) is beyond unacceptable, particularly with no notice whatsoever.

    Business Response

    Date: 11/26/2024

    Good morning,

    I, ***** **********, met with ****** **** in person on 11/21/24 at ********************************. It is there we were able to resolve the customers problems outlined in complaint ********. We have come to agreement to restore coffee services with the customer and look forward to growing our relationship with this customer. ****** **** will confirm that this matter can be marked as resolved and our two businesses are and will continue to conduct business together. ***** **********

Aramark Refreshment Service is NOT a BBB Accredited Business.

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