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Business Profile

Marine Sales and Service

Hart Diving and Salvage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/13/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We agreed to pay this company to build and add a large swim platform onto our dock, along with the addition of a stiff arm and some large blocks on wenches for stabilization for a total bill of ***** dollars. He'd given us paperwork stating the expectation for us was to pay half of the amount up front, then a quarter of the amount when he delivered the platform then the last quarter upon completion. That was the end of 2021. The completion date was not written in his paperwork, as he played the good-ole-boy act and told us it'd be complete before summer for sure.We paid him half over a year ago, then another quarter when he brought the platform last spring (that has been tied to the side of our dock for nearly a year now because it is not right/ready to attach). It is a big hunk of junk sitting there all this time because it will not fit up against the existing dock and is crooked.We have had several email and text correspondence with him where he promises is going to make it happen soon, but nothing ever happens. We even went as far as to tell him we want our money back but he told us the parts are ours now. He used parts he'd had from another barge then took the wenches from another old dock and repurposed them and we gave him all of the concrete dock stones he's put on top. So he is hardly out any money, if at all.

Hart Diving and Salvage is NOT a BBB Accredited Business.

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