Complaints

This profile includes complaints for Bommarito Buick - GMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bommarito Buick - GMC

  15736 Manchester Rd Ellisville, MO 63011-2206

  
• 

  Bommarito Buick - GMC

  15700 Manchester Rd Ellisville, MO 63011-2206

  
• 

  Bommarito Buick - GMC

  15736 Manchester Rd Ellisville, MO 63011-2206

  
• 

  Bommarito Buick - GMC

  15736 Manchester Rd Bldg 3 Ellisville, MO 63011-2206

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the car March 15, 2025 Bought for $30,000 Business has not tried to solve the problem.From Bommarito ****/GMC in ********** ** Sales **** ***** ***** Bought a used Tahoe was told everything is great besides the windshield. First inspection report received stated only item that needed replaced was windshield. After inspection report came back stating tires and break lines needed to be replaced. Worked with sales rep ***** to come to a conclusion. Stated they would replace windshield, tires that were of concern and break lines. They had the car for a week to get everything fixed. When I received the car noticed the tires that we agreed to change werent replaced. The breaks they replaced werent installed properly causing them to warp. Didnt repair break lines like they stated they would. Inspection report stated there were no leaks or issues with anything under the hood/ under car. After inspecting the car found multiple leaks. The ac lines are leaking or there are micro tears. The air box is missing a s**** which would cause it to leak overtime. The pressure oil is leaking. The engine oil was overfilled and the coolant is low. Sounds like a forged safety/ emissions report. When it came time to finance the car my credit was ran 9 times when in the beginning I told them who I wanted to lend through. In the end after the 9th run they went with the lender I requested. Overall its been a pretty crappy car buying experience. Was lowballed on my trade in to receive a excellent condition car that has issues. Havent even had it in my position for a week. Will be taking legal action if its not resolved. Should have read the reviews before buying a car.

  

  Business Response

  Date: 06/12/2025

  Attached is the copy of the inspection report and corresponding repair order correcting many of the issues Ms. ******* references in her complaint.  The 3 items Ms. ******* references on the inspection report were all addressed on this repair order.  The windshield was replaced, the rear tires were replaced, and the rear brake pads were replaced.  Ms. ******* refers to brake lines, but the inspection report clearly references brake linings.  During the inspection, there were no issues with the brake lines and we would never allow a customer to leave or sell a vehicle with brake line issues. 

   

  Alos, per the inspection report, the tires and brake linings were all within standards that allowed us to pass the vehicle in accordance with Missouri state safety inspection guidelines and Motor Trend inspection guidelines which we use for most preowned vehicle inspections.  **************** requested those things be replaced, we complied.  *************** to state that we would forge a safety inspection is beyond ridiculous.

   

  I know our sales manager *** ****** has talked to Ms. ******* on several occasions.  Unfortunately they have not been able to come to a reasonable conclusion.  We will not providing a replacement vehicle.

   

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, August 19, 2024, I had an appointment to get an emissions test and service for audio issues I was experiencing. After some time, I was advised that it would take longer to repair my vehicle because a part had to ordered. I received several calls to update me on the status of the repairs which took a total of 4 days. Friday, August 23, 2024 I received a call from **** to let me know my car was finally ready. I made my way to the dealership, paid for the services and was given my keys to leave. I got into my vehicle and noticed 2 hairline cracks going across my windshield. I returned to the office to speak with **** to determine if one of the service techs made any mention of causing the crack and he said no. We both walked out to my vehicle so that he could see what I was talking about. I was asked if it was possible it was there and I didnt notice (the VERY noticeable cracks) it when I brought it in and I let him know that it definitely was NOT like that when I brought it in. He asked around and the service tech claimed to see it but denied causing it. I explained to **** that there was a previous chip there but it was repaired almost 2 years ago and it had not cracked anymore since then. Weve gone through a polar vortex and many days of St. ***** heat over that period of time but we my car is sitting stationary at the dealership for four days, it is returned to me with cracks. If someone had just admitted to hitting the windshield during the course of the repair, I would have appreciated the honesty and chalked it up as the repair wearing off, but to emphatically deny any part in the crack was a slap in the face. I was told that my name and number would be given to the manager for a callback on Monday but I never heard from him and when I called, was unable to get an answer and had my name and number left for him to return my call. Im still waiting.

  Customer Answer

  Date: 08/27/2024

  I was contacted by the company yesterday to resolve the issue.  I sent a follow up email to BBB to rescind the complaint, however, I did not have a complaint ID at the time.  Please advise next steps.

  Customer Answer

  Date: 08/27/2024

  This issue is in the process of being resolved. 

• Initial Complaint

  Date:07/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05-01-2024 I purchased a used 2015 **** Escape SE from this dealership. Apparently Bommarito acquired the Escape when it was traded in by ***************************** over 6 months ago. When I took all my paperwork to MO **** of ******* for license and registration, I incurred a $50.00 penalty. Also, there was a gap in mileage from when trade-in to my buying Escape so someone from Bommarito had been driving it. I asked WHY at license office & was told it was because I was provided an open title that was signed by ****************** from over 6 months ago. This made the retitling of said vehicle late.Failure to register immediately caused a penalty to occur which was left to me to pay. This isn't right or fair. I am owed reimbursement for the $50.00 penalty due to Bommarito's error.

  

  Business Response

  Date: 07/17/2024

  This response is to the complaint submitted by ************************* on 7/14/24.

   

  Regards,

   

  ***********************

  Controller

  Bommarito West County

  15736 Manchester Rd

  ********************

  PH: ************

  **********************************

   

   

  

  Business Response

  Date: 07/17/2024

  This response is to the complaint submitted by ************************* on 7/14/24.

   

  Regards,

   

  ***********************

  Controller

  Bommarito West County

  15736 Manchester Rd

  ********************

  PH: ************

  **********************************

   

   

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11st 2024 I went to Audi West County for an oil change on my 2023 **** Q3. After sitting in the lobby for approximately 10min I was informed that the service technician had popped my tire when trying to put my car on the lift. I was in shock and did not know what to do. I was offered one free replacement tire. After speaking to my husband, little did I know you cant just replace one tire on an all wheel drive car as it would have messed up the way my car drives. I had my husband call the dealership and after speaking to them they offered to replace the other 3 tires as well but we would have to pay for them. All they offered was to give us the tire at their cost which was $312 a tire. I was able to find this exact tire for cheaper online so that was not what their cost is for the tire. They also did an alignment on my vehicle but ended up refunding us for that. It blows my mind that I went in there for a complimentary oil change and ended up paying $1186 for 3 tires that should not have needed replacing that day. Because of their mistake, I had to pay almost $1200. This dealership took complete advantage of us and its super frustrating.

  

  Business Response

  Date: 04/17/2024

  On behalf of ***************************************, we feel we have done everything to make this situation right. The client came in for service and while in service we damaged one tire. After speaking with the client we had an agreement that Bommarito would replace two tires and the customer would purchase two tires. The vehicle's tires were at a point where they needed to be replaced very soon because of the wear condition. Thats the reason the customer decided to replace them. Our management team went ahead and offered to pay for a 2nd tire as a customer courtesy because of the situation. Again the customer agreed to this before any work was performed. The customer also agreed to the alignment at a discounted price but again as a courtesy, we took care of the alignment at no charge. Our management team tried reaching the husband via telephone multiple times with no response.
  
  Please close this case as resolved as there is no merit for this complaint as we did what was agreed upon.
  
  Thank you

  Customer Answer

  Date: 04/17/2024

  Complaint: 21548674
  
  I am rejecting this response because:
  
  Bommarito never offered to pay for two tires. I had to pay for three tires and have prove of it as well. Never once was there an agreement that bommarito would pay for two tires and I pay for the other two. I would like a refund for the 2nd tire that bommarito is saying I was supposed to get for free. Every time bommarito tried to contact my husband it was doing his work hours and he cannot answer his phone at work. We tried reaching out multiple times as well with no response. 
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 08/13/2024

  08/12/204 KH: 8/12/24 KH: I CALLED CONSUMER, LEFT MESSAGE ON VM.

  8/13/24 KH: CONSUMER RETURNED MY PHONE CALL AND HAS STATED THAT SHE HAS NOT RECEIVED A RESOLUTION FROM THE BUSINESS AND WOULD LIKE TO MOVE FORWARD WITH MEDIATION.

  

  Business Response

  Date: 08/19/2024

  8/19/24 KH: I called the business, I forwarded to ****** **** (complaint handler) vm, left message.

  08/19/24 KH: I called the business for the second time, and was forwarded to ******** **, with no response left message again. Consumer would like to move

                         ahead with arbitration.

• Initial Complaint

  Date:01/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 1st time I dealt with him(***********************) he had an issue wit me because I was price matching and used coupons. Today they kept my car because he made up prices that I didn't wanna pay! He originally told me a price and then sent a whole another list of prices and totaled it up. I was confused as to what and why when I had only asked for brakes. I had coupons as well and was price matching. He told me they close at 2pm when I came in at 815am. He said they would be done in an hr and a half. My guy had to call him at 1130am to see were they done yet because he hadn't called and no answer so he left a voice-mail. *********************** calls back at 1230pm saying I need rotors. I said ok but I need to tlk with you about pricing. I get there and he talking about a ridiculous price I've never paid for brakes and rotors since I've been going there. I had coupons and was price matching as well and to top it the truck wasn't even done and its 130pm at this point. He didn't want to hear anything about no discounts or nothing. He strictly said paid the price or you're not getting your truck back and threatening to call the police to have me removed because I spoke up about what I was charged previously times I've gotten my brakes and rotors done. I never had a problem with paying the price but he was getting over. I have receipts showing what I've paid versus near $1000. I had to leave because I was extremely mad and I had my daughters game to attend.I have never done anything to him but price matched and used coupons and he hates that apparently and the color of my skin.Today he talked sooo reckless and rude. They have my truck and he said I'm not getting it til I pay that price. Wasting my time and gas coming out there for nothin and the inconvenience of not being able to use my truck to get around wit me and my kids.

  

  Business Response

  Date: 01/15/2024

  Spoke to customer and they are happy, They will be calling BBB to retract the complaint. 

  Customer Answer

  Date: 01/20/2024

  Complaint: 21142489
  
  I am rejecting this response because: the previous disagreement the police was threatened to be called on me so I really didn't feel comfortable to disagree at the place of business. I feel if I disagree it would arise a issue and police would be threatened to be called on me again. The price I paid previously wasn't offered as well... they also have a promotion on brakes and rotors that was going during the time I got mines fixed and is still going currently. I was not offered that at all.
  
  
  
  Sincerely,
  
  Pretty ********

  Customer Answer

  Date: 01/23/2024

  The issue is not resolved

  Customer Answer

  Date: 02/28/2024

  Update. After I received my truck back not even 3 weeks later my brakes are squeaking. I've reached out to the manager of maintenance and still no response at this point I just want my money back. I don't want nor trust them to do anything else with my truck.

  Customer Answer

  Date: 04/08/2024

  04/08/2024 AB:  Called consumer unable to leave a vm the mailbox was full. 

  04/19/2024 AB: Called and spoke to the consumer and she is still seeking her desired resolution to price match with a brochure that I produced to the business and they have yet to do so.  I was in contact with *** that promised the billing adjustments.  

  05/31/2024 AB: Called consumer unable to leave a vm, ( not accepting calls at this time.  Consumer has not submitted the price match coupon.  

  06/13/2024 AB: Called consumer unable to leave a vm.  ( not accepting calls at this time will text the consumer to see if she can submit the price match coupon)

  

  Business Response

  Date: 05/31/2024

  04/19/2024 AB: Called business and left a vm. 

  04/25/2024 AB: Called business and left a vm. 

  05/23/2024 AB: Called Business and left a vm. 

  05/31/2024 AB: Called business left a vm. 

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2019 Mazda Miata on March 20th for $32,108.02. The next day we saw that the bot*** panel on the right passenger side was off, like it had been put on incorrectly. We called and sent photos about the problem and they asked u to bring it back so they could look at it. They called us back after looking at the car and said they could do nothing about it and said we bought the car as is. They said it would cost over $900 for it to b repaired and they weren't going to repair it.

  

  Business Response

  Date: 07/26/2023

  *** *********, Preowned Sales Manager, has spoken to Mr. ******** in regard to this vehicle and complaint.  Citing the numerous ways that we assisted Mr. & Mrs. ******** with the previous vehicle purchased (BMW 530xi), including but not limited to making payments toward the repairs at an out of town repair facility and helping make payment to avoid repossession, *** has explained that we will not make any repairs to the 2019 Mazda Miata.  Mr. ******** has agreed and will seek no further reimbursement or repairs on this vehicle.

  
  
  

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2013 Grand Cherokee through the online service in March 2022. It was supposed to be brought out the next day. I called the dealership that next day and they had no idea I even put $1000 on the car. I ended up purchasing it but one of the employee's told me they would throw in a 2 year bumper to bumper warranty because
  of the trouble. Recently, I came to find out it was financed in my loan so they didn't actually help me out with that. I had an issue about 2 weeks after I bought the car with my day time running headlights. They still have not fixed it. I have tried for the last 3 months to get an appointment with them about the issues. They said they had no rental cars and have no idea when they would have some back. I asked if they would call me when they had some and they said they could not do that. Now I have a way more serious problem with the air suspension. I cannot drive the car and still am unable to get an appointment with them. I tried calling the Bommarto in St. Peters and they asked that we work it out with my home locations first.

  

  Business Response

  Date: 11/07/2022

  The daytime running lights were replaced back on March 28, 2022 so she is not being truthful with that part of her complaint.  In regard to the issue of not having loaner cars, we do not guarantee loaner vehicles for service appointments.  That would not stop a customer from making an appointment.  We have also never refused to service her vehicle.  She is more than welcome to call our service department to set an appointment.

   

  Thank you,

   

  **** *****

  Service Director

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sold a vehicle and did not disclose both exterior damage, nor an inoperable sunroof. The images of the vehicle were edited. I spent money diagnosing the sunroof issue and wrapping the upper body of the oxidized vehicle. As the vehicle was returned to the dealership due to a falsified sale, they owe me the diagnostic money and wrapping of the vehicle, both of which they were informed. $400/wrap and $225/diagnosis plus time and expenses.

  

  Business Response

  Date: 05/10/2023

  ***** purchased a 2016 Land Rover Range Rover Sport in June of 2022 and had it shipped to her in California.  She asked the salesperson to look the vehicle over and send pics of any damage that he may deter her from purchasing the vehicle.  Per dealership requirements, the salesperson inspected the vehicle and reported no issues before shipping.  However, once in possession by the owner (***** ***********) she contacted the dealership and stated the moonroof was inoperative and noticeable paint oxidation to the hood.  On June 20th, 2022 we have a recorded phone conversation with the customer and salesperson (**** *****) where she stated her issues and provided details of an appointment with a local dealer where she planned to have the vehicle re-inspected.  Mr. ***** apologized for the situation and stated that we would pay $1,000 toward any diagnostic fees and repairs that she may occur if she decided to keep the vehicle.  We also sent an email to Ms. *********** stating the same thing.  Our offer at that time was $1,000 in lieu of keeping the vehicle and having it fixed through her local shop.  In that email we made it very clear that if she decided to unwind the purchase that any additional inspection cost would be at her expense since we were on the hook for shipping costs both to the customer and back from the customer totaling $3,000.   
  
  Days later, ***** declined the $1,000 offer stating her local dealership reached out to the warranty company and deemed the moonroof a pre-existing issue and declined coverage and that any fixes would far exceed the money being offered to her.  So taking that into consideration we reached back out to Holly through email on 6/29 and offered her an additional $2,000, totaling $3,000 toward any fix of the moonroof and paint issues.  We felt we would have that much invested in total shipping costs due to any unwinding and felt it was a good gesture to help the customer keep the vehicle she intended to purchase.  In that email we also made it clear that offer was for her to keep the vehicle and that if she decided to unwind the deal that we couldn’t cover any additional expenses due to the shipping costs we would incur. 
  
  Ultimately ***** declined our offer to help her keep the vehicle stating she didn’t feel we were being honest with her and wanted refunded for the wrap she performed to the hood (something she agreed to do on her own) and the original diagnosis fee being charged by her local dealership.  She also felt she was owed money back for her time invested in chasing down answers.   We felt we were very clear in our email conversations with Ms. *********** and that refunding her purchase in full and eating any additional costs such as the original shipping to ***** and of course shipping costs in returning the vehicle to our dealership that we would have responsibly done our part in this unfortunate situation. 
  
  In conclusion, after reviewing all email and phone conversations with Ms. *********** that sending her an additional $1,000 would more than cover her out-of-pocket expenses and said-time-lost during the life of this transaction.  We feel Ms. *********** completely ignored our suggested course of resolution therefor she should have responsibility in a portion of the expenses occurred as well.   Ultimately, we hope the money sent will show our dedication to superior customer service that Bommarito has become known for.
  
  Sincerely,
  
  *** *********
  ********* *******
  ********* **** ******