Reviews

Review Details

• Review fromShannon R

  Date: 11/27/2024

  1 star
  brought my car in to have the sunroof replaced because as I was driving down the highway, it broke. This was covered by my insurance. I brought it in. They told me about 4-5 hour job So I checked on it later in the day, I was told by the person working on it that they were just trying to get the rest of the glass out of the track it was done and it would be ready by five. They later called me and told me the frame to my sunroof was bent. There was no way from the damage that occurred that it couldve gotten bent, and if it was bent from the damage that occurred then why didnt they know that when they already had it in? Was just trying to get the glass out of the track? So I told them if my extended warranty would cover the frame that was fine in which it did. When I picked up my car It has grease all over The headliner, A wad of trash Left in my car (dont get me wrong my car was not clean as I rescue dogs but that is my trash) and someones hair clip (obviously, theres because it is greasy). When I brought it to the attention of the manager, he told me that there was dog hair all over his car so if I cleaned his, then he would take mine and have it detailed. The only dog I had in their loaner Was a service dog that does not shed. The manager then told me that there was dog hair all over my personal car (to prove dog hair was in theirs) correct because I have others and rescue. This is not an emotional support animal. This is a registered service dog for a special needs person. I asked them to check the brakes while they had it. They said they would be happy to check them but when I picked my car up, they charged me ***** Just to inspect my brakes, but nobody told me that at time of service. I was told it was all over their website, which I was not on. Anyway, I drove away with my filthy car and I will never go back to this place and since this place is just been taken over by somebody new, you would think theyd want to give good customer service.

• Review fromeric r

  Date: 09/17/2023

  1 star
  First the company is not BBB accredited and their website says they have an A plus BBB rating!Buyers beware, the worst dealer ever. My daughter bought the car and the 3 year ***** mile gold extended warranty. The dealership only offered a 30 day warranty. 500 miles later the starter went out, we were told the starter was not covered, so I replaced it. 2 days later the dealer said it was covered but would not reimburse me for anything ( i have them telling me that in texts.) Then within 50 miles the check engine light came on, they said get it here and they would get to it when they get time. (also in text). When asked in text when i could get it in i got no response. At this point our daughter had the car less then 3 weeks.Then they said take it anywhere, so we did. The timing chain came apart and destroyed the motor, the dealer offered us $125. THIS ALL HAPPENED WITHIN THE FIRST 30 DAYS WHICH THEY WARRANTY!!!! The motor is trashed! Yet they were willing to do absolutely nothing except say use your insurance and have it towed. My deductible for each occurrence is $250. The motor is trashed and the *************** said it needs a new long block motor and the dealer still said "we will give you $125" and told me to get the car there. I explained to them the motor is torn apart and I was not gonna pay 2 places to look at the car especially when they ( the dealer) could not guarantee to fix the vehicle for what the warranty company wants to pay. The car is still in the shop. Also we left multiple messages for the salesman and manager with no response. The manager, ******* did finally reach out to us but it was only after we left multiple messages. Oh *** and the general manager was supposed to reach out to me 9/15/23, still waiting to hear from him. PLEASE NO ONE EVER BUY A CAR FROM THIS DEALER. IF YOU DO GOOD LUCK

• Review fromNeil M

  Date: 08/08/2023

  1 star
  Same experience as everyone else who complained about price gouging! Scam artist! This place should have been shut down after that ******* ********* **** ** *****

• Review fromPeter & Gisela K

  Date: 06/06/2023

  1 star
  Price gouging over MSRP! Misrepresenting and exaggeratting the cost and worth of the vehicle then calling it "market price adjustment". I didn't even know what that was. I thought we were paying full MSRP not 2K over, PLUS additional dealer PRO PACK which added another $1849 for vinyl mats and ************** Train Warranty, which they did not mention it is not transferable. $3849 over list price, plus service agreements and maintenance agreements which I cancelled the second day after realizing how much we had been taken for. The total price of the car still reflected the maintenance agreements of $3477 which was added into the total sales price of the car, and we have to pay sales tax on! We did not see the entire contract before signing electronically on a small iPad type device until after it was signed and printed.

• Review fromStacie K

  Date: 04/06/2023

  1 star
  I purchased a used vehicle from West county Honda . After a week or so of owning the car , all these hidden issues appeared . One vent feel through the compartment so I checked out the others to find that they have all been shimmed with paper to hold them in place . The sunroof leaks and they said they didn’t know about it so they won’t fix it . I took the car to a body shop who determined that the whole sunroof needs to be replaced and with in mins they could tell that the sunroof has been adjusted to hide the issue and that this would of been seen if the dealership properly inspected the vehicle . It is a common practice to do this when hiding a problem . I spoke to the sales manager ***** ********* who kept on insisting that they inspected it and found no issue and then continued to say I called them a liar which I did not and if lines are recorded they can play it back to see I didn’t . ***** said I am never to call them back unless I got a lawyer . He also said that the car is “as is” however the attorney general states that it is fraud to misrepresent a vehicles condition which they obviously did . I provided the opportunity to make it right and fix the issues but still won’t . I have filed a complaint with the AG , FTC and will be contacting DOE as well . I am currently reaching out to the GM of the dealership to inform them of thier practices at this location as well .