Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is with Brandon J who is trying to shake me down for more money than what the insurance company has issued for their services. On March 15, 2025 Brandon J rolled into my neighborhood and started doing "good Samaritian" tarping. No contracts were signed they were just "helping people out." Three or four days after things settled I decided not to go with them because I had found out that they had a poor reputation from many local roofers who had stopped by to request to be my roofer. I expected to get a bill from them and planned on paying it.On 5/2/2025 I got an invoice for $975. My payment from ********** was $678.79 which was put into my contractor's bid so he told me to cut a check and mail it to them. Out of courtesy I called them to advise it would be coming. . Max advised me that if I sent that amount I would still need to come up with the other $300 since that's what I owed. I told him that's what the insurance company sent. He stated that this was not enough. I asked how that was possible and he advised that they charged $975 and since I didn't go with them I would pay for all of it. I asked why he didn't just take what the insurance paid. He said if I had gone with them he probably would have and overcharged me on something else to make up with cost with the insurance company but since I didn't, now I would eat the cost. I asked them "this is how you do business?" I told him that didn't sound very ethical. He said I could pay or I could work with the insurance company to request them to adjust it. He said he would contact his General Manager. Immediately I got a call from the ** who told me he understood I was upset. I said I wasn't really upset, just confused. We went over what he thought I owed and he advised me I could pay it or he would take me to Collections or put a lien on my house.

  

  Business Response

  Date: 06/11/2025

  To Whom It May Concern,
  
  We appreciate the opportunity to respond to the concerns raised by [Customer's Name].
  
  Our records show that on March 15, 2025, our team provided emergency tarping services in the aftermath of a severe weather event affecting the area. These services were rendered promptly to help prevent further property damage, which is a common and necessary first step in the claims process. While no formal contract was signed prior to the tarp installation, the work was performed with the good faith understanding that reasonable compensation would be provided for the labor, materials, and time involved.
  
  The invoice sent on May 2, 2025, reflects our standard charge for this type of emergency service $975. We understand the customers insurance company issued a partial payment of $678.79. We do not control the amount paid by insurance providers and explained to the customer that they are responsible for the full invoiced amount. We also informed the customer that they could request a re-evaluation from their insurer if they believed the amount was insufficient.
  
  At no point did we intend to pressure or threaten the customer. Our team communicated that if the outstanding balance remained unpaid, we would have to follow standard business procedures for collection including the potential for a lien or involvement of a collections agency, which is not uncommon in cases where emergency services are rendered without full payment.
  
  We regret any misunderstanding or miscommunication that may have occurred during these conversations. Our goal is never to create frustration but to ensure fair compensation for work performed. We remain open to working with the customer and their insurance company to resolve the matter amicably.

  Customer Answer

  Date: 06/12/2025

  Brandon J contacted me yesterday, admitted fault and stated they would resolve the issue.  I did not have a contract with Brandon J and at this point do not wish to engage with them any longer.  They are bullying and threatening and I feel like I am being intimidated.  The person I spoke to advised me that she would back to me with a resolution.  She admitted that they should not have spoken to me in the manner that they did nor should they have threatened to put a lien on my home or send me to collections.  I have since been in contact with many people in my neighborhood and area who have dealt with the same type of behavior and am considering contacting the local news media regarding this.  I was willing to give them the money the insurance company was alotting for the tarping; however now they admitted they did not even have a contract with me?  What type of business is this and were they even supposed to be on my property without a contract?  Resolution is not met.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A leak developed during 2024 in the roof that was installed by Brandon J Roofing. The total amount paid to Brandon J Roofing was $25,135.89.The warranty provided by Brandon J Roofing includes: Brandon J. Construction, LLC shall guarantee the installation of roofing materials and labor to be installed in accordance with manufacturers' specifications and for the period specified on your installation warranty. This guarantee includes labor for replacement and reinstallation of any failed or faulty roofing components Brandon J. Construction, LLC agrees to respond to any notification of roofing leak, failure, or fault within 72 hours of notification by Customer within the warranty ************************* failed to respond to the roof leak within the 72 hours listed within the warranty. This resulted in additional interior damage to the structure. Brandon J Roofing refused to reimburse the requested $718.92 to repair the interior damages and on 22 Jan 2025 the Brandon J Roofing **************** Manager sent an e-mail and offered to send a third party to perform the repairs, however attempts to be put in touch with the third party for consideration of the repairs have been ignored by Brandon J Roofing. Subsequent attempts to contact Brandon J Roofing regarding this matter have also been ignored.

  

  Business Response

  Date: 04/18/2025

  We absolutely understand the frustration from the customer and being that the leak repair took longer than expected. We offered sincere apologies to the homeowner as we know this caused an inconvenience to him and we truly appreciate the patience he has shown with us. We have since connected with the homeowner and have our repair crews scheduled to repair the concerning areas. We recognize that this is frustrating to the homeowner and we take full responsibility that this could have been handled in a more timely manner. The homeowners concerns with communication have been noted and since, we have been in constant communication with the homeowner and are keeping him informed throughout the process of his repairs. He seems pleased and patient as he allows us to work and to make things right. 
  We currently have an open work order to repair and fix any and all issues and we are committed to completing to the customers satisfaction.We appreciate the feedback provided by the customer as it allows us the chance to still make things right. We value our customers and we appreciate the opportunity to continue to work with and complete the project that we started.

  
  

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:03/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a massive hail storm come through and we had multiple contractors come out to offer to check the damage, Brandon J was one of those companies. The guy that reviewed our damage was nice enough but at the end, asked my to sign his pad and worded it as " sign this, it shows the insurance adjuster we came out to review the damage." in no way did he mention, this is a binding contract and we are now your contractors. I felt tricked by the way this was presented and rushed. I even mentioned during his inspection that we already had another contractor lined up.

  Customer Answer

  Date: 03/24/2025

  They have rectified the situation, we appreciate the swiftness. we are good here.  - we are ok to close this case.
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Brandon J. Roofing to ***air our roof and siding on our house after a hail storm. The contract was signed on 6/7/24. When signing for the siding their *** told me it would take about 3-4 months for the siding to be ***laced. It is now 3/11/24 and our siding is just now being ***laced. This was due to my insurance company ****** having to reach out to them several times for necessary information for them to file my claim and allocate the necessary funds to complete the project. On 11/7/24 a ***resentative from their company came to my house to choose the color of the new siding. I told him my wife and I wanted a similar color to our current siding which was a yellow/tan color. They decided to order a plain white siding that I did not request. We were sitting at my kitchen table when we discussed and picked the color I wanted. Now their *** decided to put on the contract "linen" for the color. I am no color expert and have no experience ordering siding. I was under the assumption that "linen" was the tan color I chose. The exposed areas of my house had to experience winter snow, sleet, and rain for an extra 5 months, and now on top of that I have a color house I did not choose.

  

  Business Response

  Date: 03/18/2025

  We understand that the homeowners frustration began when the siding installation process took longer than expected. We sincerely apologize for any inconvenience this caused, and we appreciate his patience throughout the process. We recognize that waiting for the project to be completed can be stressful, and we strive to ensure our customers feel informed and confident during each step of the process.
  During the installation, the homeowner expressed frustration over the crew leaving ladders and materials on-site overnight, as well as vents being left off the side of the house that wasnt yet completed. We fully understand how this could be upsetting, especially when a project is in progress, and we apologize for not meeting his expectations on that front. His concerns were noted and, in response, we made sure to address them promptly the following day.
  When the crew returned to finish the installation, the homeowner voiced his concern about the seams on the front of the house. We understand that any change in appearance can feel significant, and after reviewing the original photos, we confirmed that the seams were in the same location as on the previous siding. Additionally, the homeowner raised concerns about the color of the siding. We want to reassure him that the color installed was exactly what was agreed upon in the signed contract. We understand that color preferences are very personal, and its frustrating when expectations dont align with what is installed.
  In his BBB review, the homeowner mentioned that his insurance company had attempted to contact us multiple times. We are sorry if there were any communication breakdowns during this process. We always strive to be responsive to our customers and their representatives, and we regret any confusion that may have arisen. Regarding the color, we want to emphasize again that the agreed-upon color was installed, as confirmed in the contract.
  We are currently addressing the small outstanding items in the work order, and we are committed to completing them to the homeowner's satisfaction. We truly appreciate his feedback and are dedicated to ensuring that all aspects of the project are finished to the highest standards.
  We value our customers and are grateful for the opportunity to make things right.
  

  Customer Answer

  Date: 03/19/2025

  Complaint: 23051746
  
  I have reviewed the business' response and am rejecting it because:
  
  In several texts back and forth with representatives from their company I expressed my need for a similar siding color to the one prior to the storm damage. The representative came to my house and I had picked a similar color, then it changed on the contract and I did not respond because the name of the color was not properly relayed that it was white and not tan. I do not deal with siding or colors to know that linen was closer to white than tan. 
  
  Sincerely,
  
  ***** ***********

  Customer Answer

  Date: 03/23/2025

  While installing my new siding the company decided to s**** through the bottom of the shingles in my roof. Have yet to hear a response on how they plan to repair the roof. 

  

  Business Response

  Date: 03/28/2025

  We have communicated with this customer throughout the entire process and are actively working to resolve his concerns. We have had many people from our office including our Customer Experience Director keep him updated. We are in the process of scheduling a final walk with the customer to address any outstanding issues that remain. Our last to call to the customer was 3/27 (yesterday) from our Project Manager who wants to schedule this final walk to be sure customer is satisfied. 

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired the company to replace our roof and siding on our home and our 2 detached sheds due to a hail claim through our insurance company. We hired them back May of 2024. They came and did the roof and the siding (although left the back portion of some siding off and not completed during the initial replacement). I had to call several times to get that fixed. They put the wrong trim color and size up on my shed which has now left holes in my siding. They were suppose to come and replace it w the original size. Still have not showed. I have called several times and finally spoke with the manager **** who told me he would absolutely be here on Feb 14 to go over all remaining items to be completed and get this done. He never showed. No call no contact. I have messaged him and still no response. I cannot get the escrow money out from my lender until they show that the job is complete. Im not sure what else to do at this point.

  

  Business Response

  Date: 03/04/2025

  Thank you for bringing your concerns to our attention. We acknowledge that there was a missed appointment at your residence, and we sincerely apologize for this oversight. We understand that this is not acceptable, and it does not reflect the standard of service we strive to provide.
  After learning of the missed appointment, our representative immediately reached out and met with you the following day to address the situation. We have since compiled a list of outstanding tasks required to complete your project, and we are fully committed to ensuring these items are completed to your satisfaction.

  We value your business and are dedicated to making this right.
  Please feel free to contact us if you have any further questions or concerns.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a recent customer of **********************. This being my first roof ***lacement involving an insurance inspection. After an agent of theirs contacted me and researching the company via social media as well as local television I thought I was making an informed decision.However, after going through the entire process I feel like Ive been mislead and lied to by Brandon J roofing. My initial concern is how they determine the date of damage. In my experience, a *** from Brandon J provided me a date when hail larger than 1.25 inches hit the ******** area. He said this is the date I should use when speaking to the insurance company.Similarly, when working with my insurance company Brandon J ***eatedly told me I would receive my depreciation deductible when the work was completed. However, my insurance company has denied payment because Brandon J did not perform the work in the insurance ***ort. Specifically I had been in contact with ****** from their office who has reassured several times I will receive the money. However, after several months of her trying to reach out to my insurance company like their advertising says they will do she has been unable to recover the funds. Ow they are telling me that I am responsible for the funds but Brandon J has been the ones leading throughout the process.Lastly, when working on my house Austin the site *** for Brandon J roofing promised my siding to be fixed. That never happened and it is going to cost me an additional $1500 to get fixed.When speaking to Brandon J roofing they have not offered any sort of resolution for some of their misleading information. They are simply trying to put all the cost on me. I was not sure what else to do as a customer. Thank you for time and concern when working through this catastrophe.

  

  Business Response

  Date: 03/14/2025

  During the roof replacement installation, there was an incident where a gas line was punctured. Upon review, we discovered that the original installation of the gas line did not meet current code standards, as gas lines should not be placed close to the roof decking. While this issue was not caused by our work, we understand the inconvenience it caused and decided to cover the entire gas line repair cost of $1,942.13, which was applied to the invoice dated June 25th, 2024.
  Regarding the siding, it is important to note that there is no mention of siding work in the original contract. As this was not part of our agreed scope of work, it was not completed.
  The contract also specifies that there would be a $10,000 out-of-pocket expense. To date, Mr. ******* has not made any out-of-pocket payments and has withheld remaining insurance funds that are owed to Brandon J Roofing for completed work.
  ****, his insurance company, owes approximately $2,900 in depreciation for work that was completed by us.
  Currently, ****** has an outstanding balance of $8,439.87. In his email on January 24, 2025, he mentioned paying $14,000 and needing to pay the remaining balance of $3,000 to settle the payment.
  We followed up with him yesterday regarding the remaining $3,000, but after our communication, he filed a BBB complaint and posted a negative ****** review. He still owes us a total of $8,439.
  We have made every effort to address his concerns and go beyond what was required to ensure his satisfaction.
  This file is now with out legal team. 
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brandon J Roofing replaced our roof, 5/2/2023. We had water dripping through the ceiling 1/24/2025. We called them and they said someone would be out next week. We expressed our concern, of damage escalating, if the issue wasnt addressed immediately. They said if I was concerned, I should put a buck under the leak. It is raining today 1/30/2025. We called them again today and they said someone would be out next week. We are looking for advice, direction to resolve this problem Thank you ****** *****

  

  Business Response

  Date: 02/14/2025

  We sent a crew to inspect the leak and the following were their conclusions. The leak here was due to an ice dam, ice was removed. The shingles and roof are water tight.  Tech didn't like how the **** joints are lined up but that
  isn't what caused the leak. If there are any further problems they are welcome to reach out as they do have a 15 year workmanship warranty with us.

  Customer Answer

  Date: 02/14/2025

  They did not send a crew they sent one man.  This was after 10 days of leaving voicemails. He said the shingles were not installed properly. He would be back to remove the shingles and continue layer by layer until the workmanship appeared adequate. He never returned so once again we left a voicemail. They finally responded in a text saying they were not responsible.  They did not remove the ice, which would have prevented the interior damage. Their advice was to use a bucket, to catch the water dripping from the ceiling. In hindsight, we should have called another roofing company with true emergency services. Now we have interior damage and a leaking roof

  Customer Answer

  Date: 02/22/2025

  Today is February 22.  No one has been out to address our defective roof. We did receive a phone call from them, advising us that someone would be out, when the weather warmed up.  We are looking forward to seeing them.

  Thank you 

  ****** *****

  Customer Answer

  Date: 04/04/2025

  4/4/2025 KH: Called the consumer,  no response, left a message on vm.

  4/9/2025 KH: Called the consumer, again, no response, left a message on vm.

  4/15/2025 KH: Consumer has not returned my call, left a message, if no callback by Friday 4/18/2025, I will send out a mediation email.

  4/28/2025 KH: Consumer again has not returned my call, I have sent out a mediation email.

  4/30/2025 KH: Consumer responded to my email, she called and left a message on 4/29/2025, stating that *** "You sent me an email asking if my mediation was resolved. And I guess yes, it has been with Brandon *. *****. I guess that is all the information you have. I need to give you. Thank you very much. Bye."
  

   

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brandon J Roofing replaced our roof on 10/16/2024. On 11/3/2024, I noticed a strange smell and sizzling sound in our laundry room, which is where our furnace is located. There was water coming into the furnace causing the wiring to sizzle. We turned off the furnace and called ***********. They came out to look at it on 11/5/2024. The inspector told my husband that the flu cap on the roof was improperly secured, causing back drafting of harmful fumes. The new roof installation where the outdoor flu cap was not correctly installed. Academy Air resecured the flu cap/collar and dried out the electrical switches. On 11/29/2024, we woke up to an extremely cold house because our furnace stopped running. We called out ***************** and the technician, he said due to water damage the control board failed and he advised replacing the furnace. However, they couldn't do it until the following Monday. It was snowing with freezing temperatures and very cold in our house and we needed to have it fixed as soon as possible to prevent our pipes from freezing. We called ***** ***** and they came out and said they could replace it that day. They also said there was water residue inside the furnace cabinet and flu. They replaced the furnace at a cost of $7,210.00. We contacted Brandon J Roofing on 11/29/2024 to let them know our furnace went out and we had to get a new one. We sent them pictures, invoices and videos to confirm what had occurred. After phone calls and texts with the company, I was told they can't give out the owner's number for me to contact. On 12/12/2024, the director of operations said the best they could do was pay half of the furnace cost. I told him I felt that wasn't fair and wanted to talk with the owner, he said he would pass on my information to him. We have yet to hear back from the company since 12/12/2024. We will provide documentation as requested. Please help us resolve this situation.

  

  Business Response

  Date: 01/05/2025

  Upon receiving this complaint from our customer, we created a work order for our team to assess the issue. Our crew was scheduled to evaluate the problem. However, before our team could conduct the assessment, we were informed that the customer had decided to move forward with replacing the entire **** unit. While we were unable to perform a full diagnosis of the issue and determine if it was directly related to roofing, we did want to assist in resolving the situation. As a gesture of goodwill, we offered to cover 50% of the cost of the **** replacement, which amounted to $7,216.00.
  We regret that we were not able to fully assess the problem before the decision was made to replace the **** unit, but we remain committed to providing support where possible.

  Customer Answer

  Date: 01/07/2025

  We will accept their offer to cover half of the furnace replacement cost.  However, it is still our position that they are at fault for the water damage to the furnace.  How do we proceed to get the reimbursement?

  

  Business Response

  Date: 01/15/2025

  Our Production COO is contacting the customer regarding reimbursement for the part that we agreed to honor.

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new roof installed by this company and since it was installed a little over a year ago I have had 3 roof leaks. I understand that there may be a leak with a new roof but three? I did have the company come out and make repairs. The repairs seem to be working as of now. The issue I have is there is water damage and I was told by an employee of the company that Brandon J Roofing would cover the cost of the damage if it was due to workmanship of the install. When the repair man came out to fix the leak he told me it was due to bad caulking on the roof. I was told that the reason for the leak was a bad metal chimney shroud. They say it is corroded. I called to dispute the claim and asked several questions on the repair. I was then told by **** ******** that this goes beyond her scope of duties and I would need to discuss this further with ****, her supervisor. I have yet to hear from ****. I have called the office and emailed to try and get the issue resolved but I can get anyone at this company to call me back. I will upload a letter that details a timeline of events. Please consider assisting me with this issue. I am not asking for a new roof, I am asking that Brandon J Roofing pay for the needed repair to correctly flash the roof by where the leaks have occurred. I am also asking for the cost of repairs to the inside of my home be covered. Thank you.

  

  Business Response

  Date: 11/22/2024

  The issue with this customer has been resolved.  We are in the process of refunding him by check.

• Initial Complaint

  Date:09/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brandon J Roofing was contracted on 05-01-2024 to complete the following work: Replace roof, soffit, facia, gutters and down spouts. Original contract price was $29,057.23 a deposit on work was paid in the amount $14,000.00 on 05-13-2024. Work started on the projected date of 6-11-2024. During the project I contacted **** at *** to voice my concerns of inadequate and sub-par work being performed. I also express concerns of drinking of alcohol while working. During the tear out of the gutters the leaf guard gutter system which was supposed to be re-install was discarded as trash. I also provided numerous pictures of the subpar work and workers drinking by email on 07-13-2024 per her request. (After several conversations with **** the company replaced those with something equivalent. During the soffit and facia installation a worker damaged several pieces of siding as a result of falling off a ladder. this was captured on "ring" video footage. the troubling part of this situation was workers are seen and heard on video attempting to hide the damage and stating "that should hide it" after wiping the siding with gasoline, the siding was cracked and broken. *** has not yet fixed the main complaint of the "birdboxes" of the facia that are not straight. The birdboxes actually angled towards the ground very drastically and is obvious even to *** representative ****** who did respond to survey the quality of work performed. It was conveyed to me by ****** that the work performed was indeed subpar and needed to be ****** to industry standards. To today's date of 09-24-2024 no repairs have been made. I have received numerous "balance due" bills from *** to which a supplement charge for "overhead and profit" was added to the bill in the amount of $3,471.57 with no explanation to me. The insurance company denied this supplement from the first estimate before work even started. BJR attempted to "slide this into the balance due bill. It was ultimately removed after several calls.

  

  Business Response

  Date: 11/07/2024

  I have reviewed this complaint and our internal records in detail. It appears that all the repairs have been completed. Our team repairs as follows: Top row of siding had to be cut and new j channel installed to level out soffit on all ***** and *****. New bird boxes installed level with soffit adjustments. Our Team noted, "Customer was extremely happy and we spent three days here to make the correct repairs." Any items not approved by insurance were removed from the final invoice and the customer paid us in full on 10/23/2024. I would consider this resolved, but am happy to discuss anything further with the customer. 

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *******